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Old 26.01.2010, 22:33
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Garages, Car repairs the good,the bad and the ugly

I have had some mixed experiences here with garages and car repairs even coming from 20 years in the mechanical field. We should make a list of the good, the bad and the downright ugly, no autobiographies (sic) just a few points to support you opinion.
I will begin.

Mercedes Seefeld Zurich - ugly - willing try to overcharge the consumer.
Charged for 12.5l of oil, the capacity of the engine is 9.5l including filter but only filled to the low mark therefore 7.5l of oil supplied, CHF150 for 3 windscreen wipers which failed after 6 months, CHF30 for washer fluid when I filled it before sending it in for a service, agressive when questioned.
Mercedes Stäfa - good - but expensive as are all Mercedes garages. Friendly, helpful, good english, admitted a mistake and adjusted the price accordingly.
Z Carrosreie Thawil - good - no english but did a few touch ups not included in an insurance repair
Oxis Uster www.oxisag.ch - good - genuine parts supplier only (Mercedes, Audi ect) Friendly, helpful, will give you an extra 15% off if you ask for discount.
Examples Merc genuine alternator - Merc price 2400, Oxis 1400, Disc pads Merc CHf450, Oxis CHf200
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Old 26.01.2010, 22:45
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Re: Garages, Car repairs the good,the bad and the ugly

I did a burn out ones in my buddies Mitsubishi Galant and ended up breaking the front axel...I pushed it to Ed's Transmission and Repairs in Bowling Green, Kentucky...charged me 300$ for parts and labor. (true story)
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Old 26.01.2010, 23:01
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Re: Garages, Car repairs the good,the bad and the ugly

Chevalley in Nyon (volvo) sux but are finally trying to help me get compensated. Language barrier it is called haha

Will not use again. Same goes for Emil Frey in Crissier.

Could do most myself but no space to do so....

Time to find a little garage as warranty is out....
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Old 26.01.2010, 23:42
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Re: Garages, Car repairs the good,the bad and the ugly

I shall start with the BAD.
I would say Mercedes cars are bad. This occured on the takeover of Chrysler. Not sure what the Mercedes directors were thinking about taking over Chrysler.
The build quality is poor, especially the C class and E Class.
Mercedes service is also very poor and expensive for what they do.

BMW quality was going down hill but has improved in the last year and is on its way up. Probably because they had to because thay have lost sales to Audi.

The best and most innovative car manufacturer of Germany is VAG (VW, Audi Group). The quality of their product is spot on; there service is OK (better than Mercedes; not as good as BMW) but rather expensive in my opinion.
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Old 27.01.2010, 00:28
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Re: Garages, Car repairs the good,the bad and the ugly

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I shall start with the BAD.
I would say Mercedes cars are bad. This occured on the takeover of Chrysler. Not sure what the Mercedes directors were thinking about taking over Chrysler.
The build quality is poor, especially the C class and E Class.
Mercedes service is also very poor and expensive for what they do.

BMW quality was going down hill but has improved in the last year and is on its way up. Probably because they had to because thay have lost sales to Audi.

The best and most innovative car manufacturer of Germany is VAG (VW, Audi Group). The quality of their product is spot on; there service is OK (better than Mercedes; not as good as BMW) but rather expensive in my opinion.

Did you have some bad cars'? cause i remember Merc being and still is one of the best ( 96-2002 or so not so good)
Love mercedes and bmw and Audi, but merc is my favorite. Chrysler I like also. very good cars imho
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Old 27.01.2010, 09:12
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Re: Garages, Car repairs the good,the bad and the ugly

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Did you have some bad cars'? cause i remember Merc being and still is one of the best ( 96-2002 or so not so good)
Love mercedes and bmw and Audi, but merc is my favorite. Chrysler I like also. very good cars imho
Exactly Mercedes between 1996 - 2005 was when the product was really bad, now it is just bad. Probably only the S Class was quality built.
The last Mercedes I had was a 1996 500SEC. First and last Automatic car I shall ever buy as I found it incredibly dangerous to drive.

Chrysler is a pile of crap, but you wouldn't expect much in general from a run of the mill USA car.

I am loyal to German cars becuase they are the best and the only two are VAG Group (Audi/VW) and BMW at the moment.

I can only judge on garage servicing based on what I hear from clients and people in the motor trade as I have always serviced and repaired all my cars becuase I could never justify the charges and always dubious of the quality of the work especially when I have seen some of the monkies working on the cars.
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Old 27.01.2010, 09:13
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Re: Garages, Car repairs the good,the bad and the ugly

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Exactly Mercedes between 1996 - 2005 was when the product was really bad, now it is just bad. Probably only the S Class was quality built.
The last Mercedes I had was a 1996 500SEC. First and last Automatic car I shall ever buy as I found it incredibly dangerous to drive.

Chrysler is a pile of crap, but you wouldn't expect much in general from a run of the mill USA car.

I am loyal to German cars becuase they are the best and the only two are VAG Group (Audi/VW) and BMW at the moment.

I can only judge on garage servicing based on what I hear from clients and people in the motor trade as I have always serviced and repaired all my cars becuase I could never justify the charges and always dubious of the quality of the work especially when I have seen some of the monkies working on the cars.
Cadillac all the way...nothing is better than a 87 Coupe Deville with the bumper falling off.
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Old 27.01.2010, 09:33
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Re: Garages, Car repairs the good,the bad and the ugly

I'm trading down from a BMW 6-er to a Audi A4...main reason: warranty,free service for 3 years/100k miles, economy, utilitym quattro...will give up uniqueness, involved drive..
to me BMW AG is the king and that's after owning MB, Porsche, Audi, VW and several Honda's as well as couple of GM cars.
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Old 27.01.2010, 10:13
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Re: Garages, Car repairs the good,the bad and the ugly

Guys, I think the thread should be about garages here locally, which I find a great idea. Would be even better if we can put the equally fun general motor talk somewhere else, otherwise one does not find the info anymore.

I used several garages over the years. I cannot comment on their English skills as I speak German:

Honda Macchi, Dietlikon: Is some years ago, but I found them friendly and competent. Performed their job well, hourly rates are of course Swiss standard.

Opel Ruchstuck Garage, Brüttisellen: Never owned an Opel, but needed some tyres and since the garage was close to my office and a colleagues recommended them... very bad experience: The owner was a pretty shady character who tried to tell me that his completely overpriced tyres were a "really special price - just for you...".

AMAG Winterthur: Never ever again. The service was on the level of the Steueramt, you simply do not want to talk to them and they do not seem to want to talk to you. Got some small repairs done once when my battery died and I was towed there. Tried to make another appointment with them, but they did not seem to be interested in repairing my Audi.

Garage Riedhof, Zürich: Small, old style brand independent shop. Did not overcharge like others and seemed a very down to earth business. I would not expect any English there, but they are good for the standards that do not require any star trek computer to read out your cars brains.


In general, my experiences were very mixed with enough bad experiences that I get everything I can scheduled done by "my man" back home in Germany. I do not care about the hourly rate too much and am generally willoing to support smaller local businesses... but only if I am convinced of the work they do. Never really was here.
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Old 27.01.2010, 10:24
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Re: Garages, Car repairs the good,the bad and the ugly

I've not found garages any worse (or better) then the ones back in the uk.

Merc main dealer in the uk have tried to con us more then once (well, tried to con my wife) £500 for brake pads please, oh sorry we thought we had put AMG pads in !?!?!?

Renault damaging my cars bodywork, blowing the main fuse and telling me it needed a new alternator, because the mechanic didn't know where the 2nd fuse box was.

the list goes on, rover, tvr, seat, vw, ldv, vauxhal dealers have all tried to pull my pants down.

I have always found local garages to be the best, and here is no different, our local village garage has been top notch

http://www.kerstein.ch/

helped us import our uk car, does the servicing on our cars and bike, manages to find parts when main dealers couldn't and doesn't take the micky with the price.
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Old 27.01.2010, 11:08
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Re: Garages, Car repairs the good,the bad and the ugly

I guess if the car is new and under warrenty then it is worth paying to have it serviced in the dealer network. Once it is past warrenty then local garages can make sense. I thought I would ask the question how to try and avoid the shock of the bill which I think a lot of main dealer garages will try it on.

My best thoughts are ask in writing for how much for the service, how much for the consumables, oil, washer fluid, coolant etc beforehand. Also request to be notified if any additional work is required. Maybe we should compile a top tips guide for this. I think if you challenge them before they do any work and want to know the costs exactly they are maybe not so likely to try it on, maybe

One of our freinds tok her Honda in for service with one of the TCS garages and was really happy with the cost, which was a fraction of what Honda would have charged her, it is a bout 5 years old so guess it is out of warrenty.

For my contribution AMAG Geneva for Skoda servicing, the quality of the work done was first class. The cost of the servicing seems very reasonable for Switzerland. I think some of the better customer service is that a lot of the mechanics and reception guys are Italian and as my wife then swaps to speaking Italian they seem to fall over themselves to help her.

Unfortunately the Skoda Octavia will be up for sale in the near future as we ended up having to buy a new car in order to comply with the new legislation for car seats. Have to say I am a bit hacked off about that as it would be good for some years to come and with only 48,000 km on the clock sad to see it going. Dependable, reliable, cheap to run, nothing special though.

Will report back on the Volvo experience when we take that in.
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Old 27.01.2010, 11:26
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Re: Garages, Car repairs the good,the bad and the ugly

so anyone can recommend a good AMAG garage for Audi in the airport area?
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Old 27.01.2010, 11:58
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Re: Garages, Car repairs the good,the bad and the ugly

I've recently had my brake discs and pads replaced at Garage Goitek in Urdorf. They are nice people, many speak English as well. They are authorized partner for Alfa Romeo/Ferrari/Maserati. Although nice, I felt I got screwed a bit :

basically they replaced the brakes, which I have already bought from somewhere else, and they charged me 2 hours' work for that, which is 158x2. And then they also replaced one xenon bulb, which I found too expensive.
They charged 1 hour work for it, which is ok, as they had to take down the front bumper to open the headlight(in Alfa GT), but for the bulb they charged 266 CHF, which is extremely high. The same brand goes for about 90 CHF on ebay and other online shops. I wish I had bought that, too.

They also charged about 35-40 CHF for extra stuff, I guess like screws and all !?!?

This xenon bulb thing aside, they are nice and friendly, and in general charged less for the brake replacement thingy (about 300CHF), which the other garages quoted as 500 CHF.

They are a big garage, so, I would rate them well for price/quality of work.
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Old 27.01.2010, 14:06
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Re: Garages, Car repairs the good,the bad and the ugly

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I'm trading down from a BMW 6-er to a Audi A4...main reason: warranty,free service for 3 years/100k miles,
I don't understand. With a new BMW you get 3 years/100k warranty (12 years rust), plus 10 years /100k free service, and 5 years free recovery service etc.
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Old 27.01.2010, 14:08
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Re: Garages, Car repairs the good,the bad and the ugly

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I don't understand. With a new BMW you get 3 years/100k warranty (12 years rust), plus 10 years /100k free service, and 5 years free recovery service etc.
bimmer was 5 years old and a EU import...with 86k km...
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Old 28.01.2010, 22:41
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Re: Garages, Car repairs the good,the bad and the ugly

This thread has got a bit off topic, I intended it to be a quick reference section for someone searching a reasnoble garage, not debating merrits of varios cars
Thanks Rob


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I'm trading down from a BMW 6-er to a Audi A4...main reason: warranty,free service for 3 years/100k miles, economy, utilitym quattro...will give up uniqueness, involved drive..
to me BMW AG is the king and that's after owning MB, Porsche, Audi, VW and several Honda's as well as couple of GM cars.
I would think twice about the Swiss intergral warranty, it is really not worth it when you do the numbers. It added 20k to the price of my last 2 cars and service costs still averaged CHF1000 a time. Considering new cars only need 3 or 4 major services in 100k kms and you are looking at CHf200+ hr for genuine garage servicing it is just fat feeding fat. Whereas a good "specialist" local garage can be found for 100/150hr, a service takes 2/3hrs, so the 200/300 you save on labour pays for most of the consumables, you pay top dollar for at a Merc, BMW, Audi garage (CHF14 liter for wash fluid - hello). This is especilly so if you do high milage and don't intend to keep the car more than four years.

I use the above case to highlight the need to try and find good, reasonably priced garages.
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Old 29.01.2010, 08:05
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Re: Garages, Car repairs the good,the bad and the ugly

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This thread has got a bit off topic, I intended it to be a quick reference section for someone searching a reasnoble garage, not debating merrits of varios cars
Thanks Rob




I would think twice about the Swiss intergral warranty, it is really not worth it when you do the numbers. It added 20k to the price of my last 2 cars and service costs still averaged CHF1000 a time. Considering new cars only need 3 or 4 major services in 100k kms and you are looking at CHf200+ hr for genuine garage servicing it is just fat feeding fat. Whereas a good "specialist" local garage can be found for 100/150hr, a service takes 2/3hrs, so the 200/300 you save on labour pays for most of the consumables, you pay top dollar for at a Merc, BMW, Audi garage (CHF14 liter for wash fluid - hello). This is especilly so if you do high milage and don't intend to keep the car more than four years.

I use the above case to highlight the need to try and find good, reasonably priced garages.
all good points. in my case and Audi it was not an item I requested..it was simply part of the package and not even listed as optional item. On top of it it includes all service items minus tires and fluids but does include breaks. Also, I got 18k off on a brand new 09 model with 100km driven. I'm leasing it and might purchase and it to keep as 2nd car while I get something less reasonable
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Old 15.09.2010, 18:19
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Re: Garages, Car repairs the good,the bad and the ugly

Just got a bill from my garage for work done. For example they charge "Bremscheibe vorne Fr. 148.- then "MFK bereitstellen Motor & Chassis reinigen Fr. Fr. 85.-" & so on & so forth. At the end "6.9st arbeit Fr. 690.-"
I can understand that they charge for the bremscheibe, as this is a part, but for the "MFK bereitstellen", I do not. Should this not be a labour charge included in the 6.9hours?
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Old 15.09.2010, 18:23
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Re: Garages, Car repairs the good,the bad and the ugly

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Just got a bill from my garage for work done. For example they charge "Bremscheibe vorne Fr. 148.- then "MFK bereitstellen Motor & Chassis reinigen Fr. Fr. 85.-" & so on & so forth. At the end "6.9st arbeit Fr. 690.-"
I can understand that they charge for the bremscheibe, as this is a part, but for the "MFK bereitstellen", I do not. Should this not be a labour charge included in the 6.9hours?


Really, this is a valuable thread, please do not fill it up with posts that do not recommend or warn about a garage. Start an own thread instead.

Update: I have been twice to AMAG Letzigrund lately and while still charging AMAG prices must I say that their service was as good as it should be and very different from my experiences with the other branches before.
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Old 15.09.2010, 18:47
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Re: Garages, Car repairs the good,the bad and the ugly

Really really bad: the VW / Porsche garage in Thalwil. After a service my beautiful green car looked all smudgy and had pale/whitish spots and pale/whitish water trail marks. Much like you sometimes see with non-metallic red cars that have been out in the sun too much. Garage polished it free of charge but spots returned after a week. About two years later I traded it in for my current car. Sales rep told me my car looked like it had accidently been washed with the highly acidic engine washing liquid
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