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-   -   Friendly warning about booking Europcar via Easyjet (https://www.englishforum.ch/travel-day-trips-free-time/291157-friendly-warning-about-booking-europcar-via-easyjet.html)

oferet 05.04.2019 21:27

Friendly warning about booking Europcar via Easyjet
 
Hi people,

I'm not angry but rather amused at this amazing combination of facts.
So for your information:

1. One-way flights + car rental are prone to error due to a defect in the Easyjet website: It never prompts you for the rental car's return date.
It sets the return date to 24 hours after arrival and you stand a good chance finalizing your booking like that.
2. The Easyjet website doesn't allow any changes to car rental dates. Flights- yes, Seats- yes- but car rental- no.
3. The Easyjet website allows you to entirely cancel the rental car, but you get no money back. The fine for cancelling equals the amount to be returned.
4. Europcar entirely refuses to alter any bookings originating from Easyjet.

I hope that was clear.
Cheers :)

JagWaugh 05.04.2019 21:43

Re: Friendly warning about booking Europcar via Easyjet
 
Perhaps that's the new improved easyjet site.

On the old one I once booked flight to Manchester and reserved a rental car - it booked the pickup 24h before my flight arrived.

When I got to the desk they told me they had cancelled the rental because I hadn't picked it up, and charged my credit car a penalty and... they didn't have any cars of the size I had reserved, so they could only offer me a more expensive one.

YuropFlyer 09.04.2019 09:11

Re: Friendly warning about booking Europcar via Easyjet
 
As a rule of thumb, NEVER book any services together with your flight, it's almost always more expensive (there was a time when Ebookers had a flat 50 CHF discount on any flight+car rental.. you could add a 1 day car rental in DXB or any other cheap place for like 15 CHF and get the flight 35 CHF off.. somehow that offer quickly vanished ;) )

Same for hotels offered after you've booked a flight - you'll pay more than finding the hotel directly through Trivago and the like. And you don't get any "protection", its a different contract.

Only package holidays (Pauschalreisen in German) are sometimes worth it. You're getting sometimes a better deal out of them, if the whole package is what you're looking for as compared to having booked everything individually.

PaddyG 09.04.2019 09:43

Re: Friendly warning about booking Europcar via Easyjet
 
Quote:

Originally Posted by YuropFlyer (Post 3059324)
As a rule of thumb, NEVER book any services together with your flight, it's almost always more expensive (there was a time when Ebookers had a flat 50 CHF discount on any flight+car rental.. you could add a 1 day car rental in DXB or any other cheap place for like 15 CHF and get the flight 35 CHF off.. somehow that offer quickly vanished ;) )

Same for hotels offered after you've booked a flight - you'll pay more than finding the hotel directly through Trivago and the like. And you don't get any "protection", its a different contract.

Only package holidays (Pauschalreisen in German) are sometimes worth it. You're getting sometimes a better deal out of them, if the whole package is what you're looking for as compared to having booked everything individually.

Not in my experience. We have booked a long weekend to Cornwall in July and booking the Europcar rental through the Easyjet site was cheaper than via the Europcar site directly. I was actually quite surprised.

YuropFlyer 09.04.2019 09:49

Re: Friendly warning about booking Europcar via Easyjet
 
Quote:

Originally Posted by PaddyG (Post 3059330)
Not in my experience. We have booked a long weekend to Cornwall in July and booking the Europcar rental through the Easyjet site was cheaper than via the Europcar site directly. I was actually quite surprised.

I'd suggest you try websites like "https://www.billiger-mietwagen.de/" (no advertisement, they're just by far the longest-running website for "neutral" car rentals around the world)

I've yet to come to any destination where they're NOT massively below what an airline is asking for (Swiss does show what "their" rental costs right after booking, which is when I open the billiger-mietwagen website and check the offers there..)

bowlie 09.04.2019 10:26

Re: Friendly warning about booking Europcar via Easyjet
 
I avoid Europcar in the UK. Very lax in noting actual damage before rental and very enthusiastic with a fine tooth comb after you have returned it, and left.

Twice we provided them with photos and videos proving the pre-existing cosmetic damages.

The very last time we returned a car we decided to do a walk around video of the car. One of their people saw us and ran out claiming ‘you don’t have to this’and tried to get us to stop and delete the video.

The two times they tried to ‘ding’ us was when the wife had bought the full cdw etc. Meaning we wouldn’t have paid, but they would charge the insurance company. Win-win? Not, it’s dishonest.

Blueangel 09.04.2019 10:31

Re: Friendly warning about booking Europcar via Easyjet
 
Quote:

Originally Posted by bowlie
The two times they tried to ‘ding’ us was when the wife had bought the full cdw etc. Meaning we wouldn’t have paid, but they would charge the insurance company. Win-win? Not, it’s dishonest.

Exactly. I only book Enterprise now, and the seven hires I've had with them over the past 12mths have all been problem free.

Landers 09.04.2019 11:46

Re: Friendly warning about booking Europcar via Easyjet
 
If you must use "easy" it's usually cheaper to book through easycar than easyjet.

Snoopy 09.04.2019 12:03

Re: Friendly warning about booking Europcar via Easyjet
 
Quote:

Originally Posted by bowlie (Post 3059333)
I avoid Europcar in the UK. Very lax in noting actual damage before rental and very enthusiastic with a fine tooth comb after you have returned it, and left.

Twice we provided them with photos and videos proving the pre-existing cosmetic damages.

The very last time we returned a car we decided to do a walk around video of the car. One of their people saw us and ran out claiming ‘you don’t have to this’and tried to get us to stop and delete the video.

The two times they tried to ‘ding’ us was when the wife had bought the full cdw etc. Meaning we wouldn’t have paid, but they would charge the insurance company. Win-win? Not, it’s dishonest.

I have had similar problems with Europcar in the UK (some years ago) but have also had identical problems with both Hertz and Avis in the UK. Any damage is covered by my company, but that doesn't mean that I tolerate it. I only ever have these problems in the UK and at one point got our company travel manager involved and suddenly the issue was resolved to everyone's satisfaction.

I always do a walk around before I rent a car and have no hesitation getting someone to amend the damage report before I drive off. It really makes sense and can save a lot of aggravation.

Blueangel 09.04.2019 12:08

Re: Friendly warning about booking Europcar via Easyjet
 
Quote:

Originally Posted by Snoopy (Post 3059357)
I always do a walk around before I rent a car and have no hesitation getting someone to amend the damage report before I drive off. It really makes sense and can save a lot of aggravation.

I do a full set of time/date stamped photos in front of the agent, get the damage report amended if needs be, and don't delete the photos for 6mths. :msnblush: That's all thanks to a very bad experience with Interrent in the UK, which is a subsidiary of Europcar.

Halseys 09.04.2019 12:18

Re: Friendly warning about booking Europcar via Easyjet
 
I avoid EuropaCar like the plague. Very unpleasant and expensive experience with them at Bristol Airport. They wouldn’t hand over the keys until I purchased extra insurance (despite already having my own rental car insurance ) as it was 'policy' if hiring a car through a USA website. I’d used Hotwire.com instead of co.uk
Never again.

Landers 09.04.2019 12:21

Re: Friendly warning about booking Europcar via Easyjet
 
By far the worst are greenmotion. They'll hide damage when you pick it up so it doesn't show on pictures then charge you for it at a flat fee per piece of damage when you return. Unless you take their insurance in which case they don't check at all and leave it up to the next punter to spot.


I've never had any problem with any other rental company and they usually only do a cursory check.

PaddyG 09.04.2019 12:23

Re: Friendly warning about booking Europcar via Easyjet
 
Quote:

Originally Posted by bowlie (Post 3059333)
I avoid Europcar in the UK. Very lax in noting actual damage before rental and very enthusiastic with a fine tooth comb after you have returned it, and left.

Twice we provided them with photos and videos proving the pre-existing cosmetic damages.

The very last time we returned a car we decided to do a walk around video of the car. One of their people saw us and ran out claiming ‘you don’t have to this’and tried to get us to stop and delete the video.

The two times they tried to ‘ding’ us was when the wife had bought the full cdw etc. Meaning we wouldn’t have paid, but they would charge the insurance company. Win-win? Not, it’s dishonest.

Interesting, we've been using Europcar almost exclusively for the last 15 years or more, never, ever had damage issues either before or after the rental and even had an upgrade once or twice. The only time we had to pay for damage was when I scraped the side reversing out of my Mum's driveway.
The one time we went through a third party rental finder, they suggested a Sixt rental to and from Dublin airport and it was a nightmare; shite car and they tried to claim there were scratches on the bumper, and we had never touched a thing during the rental period.

Treverus 09.04.2019 12:32

Re: Friendly warning about booking Europcar via Easyjet
 
Quote:

Originally Posted by PaddyG (Post 3059330)
Not in my experience. We have booked a long weekend to Cornwall in July and booking the Europcar rental through the Easyjet site was cheaper than via the Europcar site directly. I was actually quite surprised.

I am not surprised. I rent cars quite regularly and I have not rented with a company directly in years: Just as I use websites like skyscanner to find cheap flights do I use check24.de to find cheap rental cars. The difference is that those portals have also a lot of brokers on there, so I would rent like "Europcar via XYZ"... the exact same service for a lower price. The airline offers were usually on par at max with the brokers but I have free cancellation, can make changes and so on. One thing to point out: The rental companies typically try to upsell you some insurances that the brokers already included, so the booking comes with an extra page in the local language which says "No thanks, I already got a full cover" with then a list of the waivers you have booked... I should have taken some photos of some of the agents when you hand this one to them.


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