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  #41  
Old 23.01.2023, 18:42
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Re: Can the Swiss really be trusted

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Am kinda feeling a certain hint of jealousy here.
Am kinda feeling more than a hint of xenophobia from the red, white & blue
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  #42  
Old 23.01.2023, 18:49
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Re: Can the Swiss really be trusted

Yep, terms and conditions!

I booked a Hôtel with booking as a stop-over on our return from UK in December. I chose the cheaper non-cancellable option. We had to postpone our trip by one week, and phoned the Hôtel, explaining we were not cancelling but due to OH having Covid, we would travel 1 week later. The Manager agreed, and asked us to confirm by the booking site. We then had a sharp and short e-mail from the Hôtel saying we had chosen the cheaper non-refundable option, so we could not make any changes and had to re-book and re-pay.

I phoned again and spoke to the Manager, who apologised profusely and said that of course, as we were only postponing, that would be fine. Chocolates and a rose awaited us, with his apologies.

But yes, if you choose cheaper option, then the conditions are usually quite clear.
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  #43  
Old 23.01.2023, 22:27
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Re: Can the Swiss really be trusted

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Am kinda feeling more than a hint of xenophobia from the red, white & blue
Context, context, context.

The overwhelming majority of Robbob's posts are some kind of quip, joke, play on words, andsoon andsoforth. Including when it's more than a oneliner.
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  #44  
Old 23.01.2023, 22:34
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Re: Can the Swiss really be trusted

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That is because you booked via 3rd party website and not Swiss directly !
No, I did not. I booked directly via Swiss. The refund was from a website specialised in getting money back from Airlines when they refuse to reimburse when they should.
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  #45  
Old 23.01.2023, 22:42
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Re: Can the Swiss really be trusted

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Yep, terms and conditions!

I booked a Hôtel with booking as a stop-over on our return from UK in December. I chose the cheaper non-cancellable option. We had to postpone our trip by one week, and phoned the Hôtel, explaining we were not cancelling but due to OH having Covid, we would travel 1 week later. The Manager agreed, and asked us to confirm by the booking site. We then had a sharp and short e-mail from the Hôtel saying we had chosen the cheaper non-refundable option, so we could not make any changes and had to re-book and re-pay.

I phoned again and spoke to the Manager, who apologised profusely and said that of course, as we were only postponing, that would be fine. Chocolates and a rose awaited us, with his apologies.

But yes, if you choose cheaper option, then the conditions are usually quite clear.
Sorry, but you booked a stop-over “Hôtel” from a flight from the UK to Switzerland?

Times after Brexit must be hard
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  #46  
Old 23.01.2023, 23:45
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Re: Can the Swiss really be trusted

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Sorry, but you booked a stop-over “Hôtel” from a flight from the UK to Switzerland?

Times after Brexit must be hard
You just gotta make good use of the weak pound.
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  #47  
Old 24.01.2023, 15:44
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Re: Can the Swiss really be trusted

"Sorry, but you booked a stop-over “Hôtel” from a flight from the UK to Switzerland?"


If your flight arrives late into Zurich, and your home/accommodation is then several further hours away by car (or there are no further train connections at that time), why not book a stopover hotel?




Kind regards




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  #48  
Old 26.01.2023, 13:54
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Re: Can the Swiss really be trusted

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"Sorry, but you booked a stop-over “Hôtel” from a flight from the UK to Switzerland?"


If your flight arrives late into Zurich, and your home/accommodation is then several further hours away by car (or there are no further train connections at that time), why not book a stopover hotel? '


Of course I did not! My post was about reading a contract for non-refundable options. In my case, for a Hotel rather than a flight. As we always drive back and forth to UK- we find it easier now to stop half-way these days. Be it flight, or a Hotel, or anything else for that matter- if you choose the cheaper non-refundable option, then you have to accept the terms and conditions set out at the time of booking. In this case, we did not cancel, but we asked politely for a delay of one week. Job's worth receptionist said 'no' and a polite conversation with manager resulted in 'no problem'. But he could have insisted that we re-booked and re-paid, as per booking conditions. He could have charged extra too, but he chose not to.

Last edited by 3Wishes; 26.01.2023 at 21:30. Reason: fixed quote
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  #49  
Old 27.01.2023, 08:29
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Re: Can the Swiss really be trusted

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Context, context, context.

The overwhelming majority of Robbob's posts are some kind of quip, joke, play on words, andsoon andsoforth. Including when it's more than a oneliner.
Where does context enter into it in the thread title eh?

Moreover, what's the context for my purported jealousy?

Attempting to be humorous does not exclude it stemming from xenophobia either
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  #50  
Old 27.01.2023, 12:18
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Re: Can the Swiss really be trusted

Plenty on FlyerTalk and other forums about Swiss not paying EU261 compensation and their reluctance to fork out for expenses due to short notice cancellations.

My son's friend was due to fly on a Wednesday night, and at 1030 pm he got a message saying his flight was postponed to the morning. This meant an overnight stay and a new onward flight booking.

He claimed under EU261 to be told it was cancelled due a security issue and so cannot pay out! Except when they informed him the plane they used for the morning flight (the original scheduled plane) was happily flying at 36,000 ft.

They must be clairvoyant!!
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  #51  
Old 27.01.2023, 12:39
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Re: Can the Swiss really be trusted

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He claimed under EU261 to be told it was cancelled due a security issue and so cannot pay out! Except when they informed him the plane they used for the morning flight (the original scheduled plane) was happily flying at 36,000 ft.

They must be clairvoyant!!
And this is where the problem lies. They always claim security reasons, or technical issue or bad weather conditions and of course they cannot be held liable for such things, but this should be one-off events and not the go-to excuse when they want to avoid reimbursing people. To me, it seems that they hide their own shortcomings behind these lame excuses. At the end of the day, there is no way for a regular passenger to verify the validity of the claim, and even if he finds out like your friend did, what can one do?
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  #52  
Old 27.01.2023, 13:30
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Re: Can the Swiss really be trusted

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And this is where the problem lies. They always claim security reasons, or technical issue or bad weather conditions and of course they cannot be held liable for such things, but this should be one-off events and not the go-to excuse when they want to avoid reimbursing people. To me, it seems that they hide their own shortcomings behind these lame excuses. At the end of the day, there is no way for a regular passenger to verify the validity of the claim, and even if he finds out like your friend did, what can one do?
I was reading, that 50% of the pax either don't know or don't bother to claim. The other 45% do and when told it's due to security, think, better to be safe than have Eur 600 and drop it. The last 5% go to a claims company and get paid out.

Swiss have accepted to be bound by the EU rulings, though they claim subsequent ECJ rulings in favour of the passenger do not apply to them, as they only accepted the original ruling. It's actually hogwash as any airline flying into or out of the EU is bound by all of these rulings.

I made a claim 7 years ago having been refused by Swiss. I went to a claims company and Swiss again rejected the claim using some spurious excuse and the claims company also dropped it. Imagine my surprise when last month I got an email from the claims company (I thought at first it was a scam) that Swiss was paying out and a week later the money was on my account!
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