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Old 07.01.2011, 00:28
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Best Internet Service provider? Something better than Swisscom?

I signed up for Swisscom for internet+phone when moving here and haven't thought much of it since. But I never use my phone and with Swisscom I have to have a fixed phone to have internet.

Does anyone know of a better/cheaper internet provider? Someone that does not require paying for a fixed phone line?

Thanks!
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Old 07.01.2011, 00:32
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Re: Best Internet Service provider? Something better than Swisscom?

I can't complain from Cablecom to be honnest, but its all up to you what you want to spend with who

What ever you do , don't go Orange for Mobile internet and phone..at least that is my experience..they s*cked big time..
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Old 07.01.2011, 00:32
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Re: Best Internet Service provider? Something better than Swisscom?

The subforum has many similiar threads. Does your flat have a cable connector ? If so, perhaps Cablecom internet only might be a good option, and if you need a phone, consider VOIP eg from www.switzernet.com or a host of similiar options found in this subforum.
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Old 07.01.2011, 10:00
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Re: Best Internet Service provider? Something better than Swisscom?

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I signed up for Swisscom for internet+phone when moving here and haven't thought much of it since. But I never use my phone and with Swisscom I have to have a fixed phone to have internet.

Does anyone know of a better/cheaper internet provider? Someone that does not require paying for a fixed phone line?

Thanks!
We use Cablecom both for internet (which is about to be upgraded to 100 mbit/s, YESSSSS :-) and the phone and haven't had any issues with them.
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Old 07.01.2011, 15:57
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Re: Best Internet Service provider? Something better than Swisscom?

Hi
I think you should go for Cablecom.
It is only cablecom which can provide you only the internet service (without any FIXNET or HANDY Abo.).

After that you can open one account with VOIP Companies.

I will suggest you www.netvoip.ch

you can check others also ..........

www.sipcall.ch
www.skype.com (you can get landline number from cablecom)
www.peoplefone.com etc.........

With these VoIp account you do not need to pay any monthly rent.

Best of luck !
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Old 09.01.2011, 22:52
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Re: Best Internet Service provider? Something better than Swisscom?

Great, thanks for the help guys! I checked Cabelcom and they look great and much cheaper than Swisscom. Good to hear everyone seems happy with them aswell. Will call and change subscriptions tomorrow
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Old 09.01.2011, 23:21
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Re: Best Internet Service provider? Something better than Swisscom?

Just a word of caution ....Cablecom is good but you need to be a guy with super patience whenever you need to call them...it ,may take hours to reach the right person :-)
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Old 11.01.2011, 17:35
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Re: Best Internet Service provider? Something better than Swisscom?

Totally agree with the Cablecom choice - have been with them for just over 2 years and had no issues. As vikram says, they do take a while to respond usually, but the quality of their products is excellent
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Old 11.01.2011, 18:29
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Re: Best Internet Service provider? Something better than Swisscom?

better/cheaper?
Ok, but what is your usage?
When I was hunting for an ISP I found that it was not worth for me not to have a land line (even if I don't use it).
1/ it is a great backup when/if internet does not work
2/cable was/is too expensive if you download a lot
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Old 12.01.2011, 09:46
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Re: Best Internet Service provider? Something better than Swisscom?

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Totally agree with the Cablecom choice - have been with them for just over 2 years and had no issues. As vikram says, they do take a while to respond usually, but the quality of their products is excellent
Thats a joke!
The quality of there Settop Box for HDTV is something from the last century-complete trash.
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Old 12.01.2011, 09:47
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Re: Best Internet Service provider? Something better than Swisscom?

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Thats a joke!
The quality of there Settop Box for HDTV is something from the last century-complete trash.
and what exactly does the (admittedly abysmal) quality of the HDTV box have to do with the internet and the telephone service the OP asked about?
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Old 12.01.2011, 11:08
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Re: Best Internet Service provider? Something better than Swisscom?

because it indicates in general the quality of Cablecom hardware
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Old 12.01.2011, 11:43
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Re: Best Internet Service provider? Something better than Swisscom?

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because it indicates in general the quality of Cablecom hardware
No it doesn't. Why should it? Cablecom uses hardware made by several different manufacturers. The modems they've been using for years are rock solid

Peter
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Old 12.01.2011, 13:26
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Re: Best Internet Service provider? Something better than Swisscom?

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Thats a joke!
The quality of there Settop Box for HDTV is something from the last century-complete trash.
Perhaps from an HDTV point of view they aren't the best (I have no idea, as I don't have it), but the quality of their products that I have (internet & digital TV) are excellent - not a joke, fact.
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Old 13.01.2011, 11:59
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Re: Best Internet Service provider? Something better than Swisscom?

Is the Download Unlimited or Capped?
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Old 13.01.2011, 12:02
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Re: Best Internet Service provider? Something better than Swisscom?

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Is the Download Unlimited or Capped?
Capped? Don't you dare speak that word :-) So far it's uncapped, but it's only a matter of time until Swiss providers will adopt the caps imposed by US and UK providers

Peter
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Old 16.01.2011, 09:29
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Re: Best Internet Service provider? Something better than Swisscom?

I live in Kreis 6 and I use Cablecom super high-speed broadband which is awesome (>10 Mb/s) and costs about 40 CHF per month. No telephone line needed. I've been using it for about 14 months & in that whole time, there have only been a handful of outages which never lasted more than an hour. I also get cable TV through the same provider, which is pretty good although I never watch it.

Setting up is easy - just go to the Cablecom website, check availability at your address & then register online, and a few days later you get the modem & TV by mail - all you have to do is plug them in and you're away.

However, be warned, Cablecom customer service is a nightmare. I put the wrong house number when I first registered & the resulting confusion, missed deliveries, duplicated deliveries & literally hours spent on hold & online trying to correct the mistake were like something from Kafka. They still have the wrong address in their system, but at least they corrected the billing address so I'm getting my invoices each month!!!

However, I understand from friends that all the providers' customer service are uniformly awful in Switzerland, so the moral of this story is just do your best not to screw things up at your end & you'll save yourself a huge amount of hassle.

With respect to terminating the service, the Cablecom website is designed to make it pretty difficult to find information about this and what there is is partial. I found that the Cablecom customer service points are much easier to deal with & very helpful. When you leave Switzerland, to end your contract with Cablecom, you need to provide them with proof that you're leaving the country, which is the certificate of deregistration that you get from the Stadthaus a month before you go. You can also drop off the equipment (modem, router, TV box, cables, etc.) at the customer service point, which saves the hassle of sending it by post & then not knowing whether they've received it and if you might get charged because they didn't get the equipment.

BTW, don't forget to register for a TV & radio licence. Getting caught without can be pretty expensive!! Register at http://www.billag.ch/web.html
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