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Old 14.01.2011, 11:15
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Mobile Broadband -- Ahhhrrgghh

Has anyone else completely wasted their money on a mobile broadband dongle??

I was sold an Orange mobile broadband dongle (haven't got my landline sorted yet) the other day in Hinwil.

So I ask the manager of the shop if the signal would be good enough and he doesn't know so we both have a look on the Orange website for coverage at my apartment. I say to him 'what does pink mean?' i.e. does that represent a strong signal 'Oh yes no problem'. So guess what - 80 francs later (50 + some top up) I get it home and it takes about 3 minutes to load the google home page and 1 bar of signal

So I take it back and the youth at the counter says he's not sure if I can have a refund and the manager will call me later. Later the manager calls and says I can't have a refund, so I tell him the problem is between him and Orange and that as his customer he should give me the money back.
So now it's two days later and he hasn't come back to me but still has the goods (and receipt), which i returned.

So is this a case of caveat emptor or am i being told porky pies??

Oh and by the way, it took me 40 minutes to purchase it in the first place as they wanted just about everything but my DNA 'for the authorities '
Apparently since all the 9/11 dudes had swiss registered handies all network users now have to be registered...

Buying it in the UK would have taken 30 seconds and returning it (with refund) a minute.

Is it normal to sell things that you have absolutely no understanding of in this country? anyone would think I was buying a bloody satellite
sorry to moan


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Old 14.01.2011, 11:35
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Re: Mobile Broadband -- Ahhhrrgghh

you gave him the goods and reciept and left the shop?? are you mad???

mobile broadband sucks, I was getting just over 100k on mine, totally useless.

ETA Orange have the worst network of all the mobile providers anyway, so you where on a loser to begin with.
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Old 14.01.2011, 12:09
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Re: Mobile Broadband -- Ahhhrrgghh

I had mobile broadband for all of 1 week, with Sunrise. They had a map just as you explained, showing what speed connection you should get in your area.
After experiencing the same issue as you I called up the shop and they asked me to do a speed test (go to speedtest.ch and click "speedtest starten") and read out the connection speed. Apparently they have a limit (percentage of the advertised speed for your region) in place such that, if your connection speed is below that limit, you can return the dongle and they refund your money in full.
I assume Orange has something similar? Maybe this is worth exploring in order to get your money back?
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Old 14.01.2011, 12:29
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Re: Mobile Broadband -- Ahhhrrgghh

Quote:
View Post
Has anyone else completely wasted their money on a mobile broadband dongle??

I was sold an Orange mobile broadband dongle (haven't got my landline sorted yet) the other day in Hinwil.

So I ask the manager of the shop if the signal would be good enough and he doesn't know so we both have a look on the Orange website for coverage at my apartment. I say to him 'what does pink mean?' i.e. does that represent a strong signal 'Oh yes no problem'. So guess what - 80 francs later (50 + some top up) I get it home and it takes about 3 minutes to load the google home page and 1 bar of signal

So I take it back and the youth at the counter says he's not sure if I can have a refund and the manager will call me later. Later the manager calls and says I can't have a refund, so I tell him the problem is between him and Orange and that as his customer he should give me the money back.
So now it's two days later and he hasn't come back to me but still has the goods (and receipt), which i returned.

So is this a case of caveat emptor or am i being told porky pies??

Oh and by the way, it took me 40 minutes to purchase it in the first place as they wanted just about everything but my DNA 'for the authorities '
Apparently since all the 9/11 dudes had swiss registered handies all network users now have to be registered...

Buying it in the UK would have taken 30 seconds and returning it (with refund) a minute.

Is it normal to sell things that you have absolutely no understanding of in this country? anyone would think I was buying a bloody satellite
sorry to moan


Diggdog
About " Buying it in the UK would have taken 30 seconds and returning it (with refund) a minute."

Indeed but they do not have the same level of customer protection here (& supporting laws); something you will have to get used to
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Old 14.01.2011, 21:46
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Re: Mobile Broadband -- Ahhhrrgghh

The coverage maps the providers give are high-level and usually don't say anything about data speed.

In the future, buy a pre-paid SIM card and check it out first. You can get pre-paid SIM cards for 5-10 CHF, and cheap daily rates, about 3 CHF a day.

For example, you could get Coop Mobile (uses the Orange network) SIM for 15 CHF and then surf for 2 CHF a day. If it toally sux, then ok, you wasted 17 CHF, not a major loss.

http://www2.coop.ch/coopmobile/ang_o...fm?language=de

http://www2.coop.ch/coopmobile/ang_d...=5&language=de

Swisscom and Sunrise have similar as well. To find the right provider for you, you need to investigate and educate yourself a little before you walk into a shop and trust a salesman

PS- Buy an unlocked dongle on ebay or Ricardo, that you can use with any SIM card, or figure how to use your phone as a modem...
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