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  #21  
Old 23.07.2011, 01:14
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Re: Cablecom phone + Internet completely dead?

It appears to have struck me at home over an hour ago.

I am in Zürich city.

TV is ok. No 'net connection or 'phone connection.

No support number I can find.

Anyone got a working support number?

Anyone else having this problem?

UPC-cablecom.ch seems to be down also.
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  #22  
Old 23.07.2011, 01:25
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Re: Cablecom phone + Internet completely dead?

Same here. No connection through cablecom.
Support No. 0800 668866 not working.

Last edited by prof. taratonga; 23.07.2011 at 01:46.
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  #23  
Old 23.07.2011, 02:22
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Re: Cablecom phone + Internet completely dead?

Their entire network is dead it seems. Thank god for the mobi.
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  #24  
Old 23.07.2011, 02:23
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Re: Cablecom phone + Internet completely dead?

Sorry to say, all working fine here in 8008. The Cc web site is down though.
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  #25  
Old 23.07.2011, 07:12
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Re: Cablecom phone + Internet completely dead?

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Sorry to say, all working fine here in 8008. The Cc web site is down though.
it's spotty here, too (Lake of Constance area). Didn't work 10 minutes ago, now it does, but very slowly
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  #26  
Old 23.07.2011, 07:26
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Re: Cablecom phone + Internet completely dead?

Mine was down from 1 am onwards, woke up at 6 am and all working. had to reset all modems / routers though so maybe try that
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  #27  
Old 23.07.2011, 09:14
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Re: Cablecom phone + Internet completely dead?

Mine died at 12:20 in Basel. Was working again by around 7am though. I was in the middle of doing some remote work so was pretty annoyed! I don't have any mobile internet thingy configured/working so just went offline.

This morning I checked the "network status" on Cablecom's page and it just says everything is fine. When checking for previous events there's no mention of last night.

The worst thing for me when it died was not knowing if it was my equipment or what. I guess I'll have to sort out my bluetooth modem tethering and get the mobile internet working.
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  #28  
Old 23.07.2011, 09:58
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Re: Cablecom phone + Internet completely dead?

Same here - phone & internet down last night, support tel not available. Internet came back 30 mins or so ago, but phone is still dead.

Oh well, we're still on our 3 months probational. And now that we've received the "B" booklets, we can actually go and get Sunrise to pick up the slack. Which I might do to later today.

Edited to add that it took some resetting modem/router as well here.
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  #29  
Old 23.07.2011, 10:14
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Re: Cablecom phone + Internet completely dead?

Down in Ticino last night from about 2400 to 0200+ (couldn't get to sleep)
Wasn't sure what the deal was because we've been having problems with the new modem that cablecom sent to us a couple of weeks ago. It keeps resetting itself and losing memory of its SSID and password. cablecom keeps insisting everything is fine....
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  #30  
Old 23.07.2011, 10:19
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Re: Cablecom phone + Internet completely dead?

Same problem here earlier, but now everything is working and back to normal. I noticed their tech support line is only available starting at 10.00 on weekends.
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  #31  
Old 23.07.2011, 10:29
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Re: Cablecom phone + Internet completely dead?

http://www.upc-cablecom.ch/en/b2c/su...ngsmeldung.htm

Quote:
Start: Saturday, 23.07.2011 00:35
Finish: unknown
Cause: Power cut
Effect: Last night there was a power failure at the upc cablecom Otelfingen site.

Due to the power failure, services for the majority of Internet and telephony customers were interrupted. The power supply was restored after a few minutes and services have since been resumed gradually. Some telephone connections are still currently affected.

We are doing our utmost to remedy the situation and apologise for any inconvenience caused.
Internet was down until about 9.30 am this morning for us, but digital phone and TV worked OK...
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  #32  
Old 23.07.2011, 10:34
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Re: Cablecom phone + Internet completely dead?

Went offline at around 1:30am in Lausanne. Just 10 minutes ago was not working, called their hotline from my mobile didn't work either, I rebooted my model and router and it seems that it's all good now.
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  #33  
Old 23.07.2011, 10:39
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Re: Cablecom phone + Internet completely dead?

Having been working lat most nights for the last few weeks, I can say CC have consistently been down most if not all nights for a few minutes , always starting at around 1am or just shortly afterwards. Last night sounds like a maintenance window that overshot/went wrong.
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  #34  
Old 23.07.2011, 14:02
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Re: Cablecom phone + Internet completely dead?

We currently have internet, but no digital phone. Incoming calls go straight to voicemail, which is kindly emailed to me as a sound file...

Cablecom onlie voicemail state:

Quote:
Bei Ihrer Anfrage ist ein Fehler aufgetreten.

Das Problem wird in Kürze behoben.
Wir stehen Ihnen gerne telefonisch zur Verfügung.

Gratisnummer 0800 66 88 66
Mo-Fr 08.00 - 19.00 Uhr
Sa 9.00 - 13.00 Uhr
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  #35  
Old 23.07.2011, 14:34
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Re: Cablecom phone + Internet completely dead?

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We currently have internet, but no digital phone. Incoming calls go straight to voicemail, which is kindly emailed to me as a sound file...

Cablecom onlie voicemail state:
They really should think about hosting the service/maintenance page on a server external to their own network... If the networks is down, how can customers see the page that details what has happenned
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  #36  
Old 23.07.2011, 16:07
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Re: Cablecom phone + Internet completely dead?

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They really should think about hosting the service/maintenance page on a server external to their own network... If the networks is down, how can customers see the page that details what has happenned :confused:
if you only have cablecom you can't see it wherever it is ;) And if you do have another option and find the cablecom site itself down, then it's a good indication that they've fubar'd.
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  #37  
Old 23.07.2011, 16:49
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Re: Cablecom phone + Internet completely dead?

my fone is still not working
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  #38  
Old 23.07.2011, 16:55
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Re: Cablecom phone + Internet completely dead?

Their website, which may be lying, says all phones have been working since 12:30 this afternoon. I don't have a phone so don't know how they're connected. Whatever you have, power cycle it and see if it starts to work. If you haven't already, of course!
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  #39  
Old 23.07.2011, 20:37
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Re: Cablecom phone + Internet completely dead?

My internet has been working OK here in Bern. But today I got my TV "DigiCard" in the mail (decryption card that sticks into the PCMCIA slot of newer TV's). And I can't get it to "authenticate" (I guess contact Cablecom server and register my as a Digital TV subscriber). My analogue TV works fine. I called Cablecom customer support, and the guy said there is some spotty problems going on, and to wait until Monday and try it again. The guy sounded frazzled, he was a native German speaker but messing up words badly, so I figured something must be some bigger problems going on there.

Anyway, has anyone got a new digital TV subscription in the last few days and managed to authenticate it? Or is the authentication process not always immediate? I only signed up for it yesterday and already got the card in the mail today (59 digital TV channels for free, not a bad deal ) Well, assuming it works. But I guess even if it doesn't work, it's still for free. Is that still a good deal?
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  #40  
Old 23.07.2011, 20:51
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Re: Cablecom phone + Internet completely dead?

I'm sticking with the analogue setup as I get the English language channels (all the BBCs, ITVs, Film4 etc) for 6 CHF a month. They don't do this package any more.
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