Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 21.01.2011, 10:32
dawiz's Avatar
Forum Legend
 
Join Date: Dec 2006
Location: Ostschweiz
Posts: 4,112
Groaned at 96 Times in 46 Posts
Thanked 2,050 Times in 1,191 Posts
dawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond repute
Cablecom phone + Internet completely dead?

Hi,

Could it be that Cablecom is down? I have no Internet, no phone, their website is down (tried it on my cellphone), not even their support telephone number is operating. What gives?
Reply With Quote
The following 2 users would like to thank dawiz for this useful post:
  #2  
Old 21.01.2011, 10:33
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,525
Groaned at 364 Times in 251 Posts
Thanked 12,742 Times in 4,346 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

CC working happily in the Züri Oberland - but their website is down...
Reply With Quote
  #3  
Old 21.01.2011, 10:37
dawiz's Avatar
Forum Legend
 
Join Date: Dec 2006
Location: Ostschweiz
Posts: 4,112
Groaned at 96 Times in 46 Posts
Thanked 2,050 Times in 1,191 Posts
dawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond repute
Quote:
View Post
CC working happily in the Züri Oberland - but their website is down...
Weird - still no network or phone here - TV works.
Why does that always have to happen on days when I work from home?
Reply With Quote
  #4  
Old 21.01.2011, 10:51
TLC's Avatar
TLC TLC is offline
Junior Member
 
Join Date: Nov 2007
Location: Zurich
Posts: 43
Groaned at 0 Times in 0 Posts
Thanked 38 Times in 18 Posts
TLC has earned some respectTLC has earned some respect
Re: Cablecom phone + Internet completely dead?

My Internet and phone are down as well. Although in a desperate attempt to send an email from my laptop I found a working/open wifi in the stairwell of my apartment building.... As far as I know my building is only serviced by cablecom. I waited 20min on the support line with my cell phone and finally hung up. Frustrating!!!
Reply With Quote
  #5  
Old 21.01.2011, 10:56
dawiz's Avatar
Forum Legend
 
Join Date: Dec 2006
Location: Ostschweiz
Posts: 4,112
Groaned at 96 Times in 46 Posts
Thanked 2,050 Times in 1,191 Posts
dawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond repute
Quote:
View Post
My Internet and phone are down as well. Although in a desperate attempt to send an email from my laptop I found a working/open wifi in the stairwell of my apartment building.... As far as I know my building is only serviced by cablecom. I waited 20min on the support line with my cell phone and finally hung up. Frustrating!!!
I can't even call the support line - when I dial the number on the cell phone, I only hear some clicking noises :-)

Anyway, I've now resorted to using my phone's Internet connection - which is suuuuuper fast, considering that the Swiss phone providers apparently don't think it's necessary to provide us with 3G where I live
Reply With Quote
  #6  
Old 21.01.2011, 11:08
dawiz's Avatar
Forum Legend
 
Join Date: Dec 2006
Location: Ostschweiz
Posts: 4,112
Groaned at 96 Times in 46 Posts
Thanked 2,050 Times in 1,191 Posts
dawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond reputedawiz has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

http://www.20min.ch/digital/webpage/...lecom-29096090

well, there we go - complete outage :-(

at least it's not my new modem :-)
Reply With Quote
This user would like to thank dawiz for this useful post:
  #7  
Old 21.01.2011, 11:24
TLC's Avatar
TLC TLC is offline
Junior Member
 
Join Date: Nov 2007
Location: Zurich
Posts: 43
Groaned at 0 Times in 0 Posts
Thanked 38 Times in 18 Posts
TLC has earned some respectTLC has earned some respect
Re: Cablecom phone + Internet completely dead?

Thanks for posting
Reply With Quote
  #8  
Old 21.01.2011, 11:25
mazule's Avatar
Member
 
Join Date: Apr 2008
Location: Kilchberg
Posts: 100
Groaned at 0 Times in 0 Posts
Thanked 30 Times in 16 Posts
mazule is considered knowledgeablemazule is considered knowledgeablemazule is considered knowledgeable
Re: Cablecom phone + Internet completely dead?

Noticed the same thing this morning... Skype was working, but Cablecom phone and some internet pages were out. If you know how to change your DNS server settings, the 20min.ch news article reports that Cablecom is suggesting to change your DNS settings to Google's: 8.8.8.8

I just made the change, and at least the internet and e-mail are now working... Can't say the same for the Cablecom phone!
Reply With Quote
  #9  
Old 21.01.2011, 11:35
neddie's Avatar
Member
 
Join Date: Nov 2010
Location: St. Gallen
Posts: 126
Groaned at 0 Times in 0 Posts
Thanked 77 Times in 40 Posts
neddie is considered knowledgeableneddie is considered knowledgeableneddie is considered knowledgeable
Re: Cablecom phone + Internet completely dead?

Oops, not very good publicity for them. And exactly at the time when I'm trying to decide whether to use Cablecom for my new flat... and right after the present tenant recommended me against it because he'd heard of several friends with repeated problems...
Reply With Quote
  #10  
Old 21.01.2011, 11:48
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,525
Groaned at 364 Times in 251 Posts
Thanked 12,742 Times in 4,346 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

I use CC and http://www.opendns.com/ and have no problem...
Reply With Quote
  #11  
Old 21.01.2011, 11:50
TLC's Avatar
TLC TLC is offline
Junior Member
 
Join Date: Nov 2007
Location: Zurich
Posts: 43
Groaned at 0 Times in 0 Posts
Thanked 38 Times in 18 Posts
TLC has earned some respectTLC has earned some respect
Re: Cablecom phone + Internet completely dead?

I tried using the 8.8.8.8 and it didn't seem to work. Are you on a Mac?
Reply With Quote
  #12  
Old 21.01.2011, 11:51
Joey82's Avatar
Forum Veteran
 
Join Date: Sep 2009
Location: Belgium, formerly Frick AG
Posts: 1,703
Groaned at 8 Times in 8 Posts
Thanked 1,414 Times in 795 Posts
Joey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

Op you are right, i didn't have CC internet here this morning ( 7 am) till about 5 min ago, tv worked fine all morning.
Reply With Quote
  #13  
Old 21.01.2011, 12:19
TLC's Avatar
TLC TLC is offline
Junior Member
 
Join Date: Nov 2007
Location: Zurich
Posts: 43
Groaned at 0 Times in 0 Posts
Thanked 38 Times in 18 Posts
TLC has earned some respectTLC has earned some respect
Re: Cablecom phone + Internet completely dead?

I am not quite sure how opendns.com works, but I typed it in my URL and it still says I am not connected to the Internet....
Reply With Quote
  #14  
Old 21.01.2011, 12:21
Newbie
 
Join Date: Jan 2011
Location: zurich
Posts: 1
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
zat1973 has no particular reputation at present
Re: Cablecom phone + Internet completely dead?

Quote:
View Post
Hi,

Could it be that Cablecom is down? I have no Internet, no phone, their website is down (tried it on my cellphone), not even their support telephone number is operating. What gives?
that is the worst company get ride off it as soon as
Reply With Quote
  #15  
Old 21.01.2011, 12:26
V__'s Avatar
V__ V__ is offline
Forum Veteran
 
Join Date: Aug 2010
Location: Lausanne
Posts: 1,511
Groaned at 384 Times in 215 Posts
Thanked 2,082 Times in 866 Posts
V__ has a reputation beyond reputeV__ has a reputation beyond reputeV__ has a reputation beyond reputeV__ has a reputation beyond reputeV__ has a reputation beyond reputeV__ has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

Phones (since it's VOIP) and internet pages were affected but skype was working. I called CC they said whole Switzerland was affected and they had no idea when it will be back. Since 10 minutes ago started working again.
Reply With Quote
  #16  
Old 21.01.2011, 12:37
Joey82's Avatar
Forum Veteran
 
Join Date: Sep 2009
Location: Belgium, formerly Frick AG
Posts: 1,703
Groaned at 8 Times in 8 Posts
Thanked 1,414 Times in 795 Posts
Joey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond reputeJoey82 has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

Quote:
View Post
that is the worst company get ride off it as soon as
Nah they are good, surely any company at any given stage could crash and burn like they did this morning.

Probably the cleaning lady who unplugged the servers in order to plugin her hoover , once she was done cleaning,plugged the servers back in and there we go..all working

No reason to dump them over board..
Reply With Quote
This user would like to thank Joey82 for this useful post:
  #17  
Old 21.01.2011, 12:47
suzybg's Avatar
Senior Member
 
Join Date: Sep 2010
Location: Edinburgh/ Basel
Posts: 487
Groaned at 1 Time in 1 Post
Thanked 266 Times in 153 Posts
suzybg has earned the respect of manysuzybg has earned the respect of manysuzybg has earned the respect of many
Re: Cablecom phone + Internet completely dead?

Our cable internet was out as well in Basel this morning. BAck to normal now. Glad to hear it wasn't just me!!!
Reply With Quote
This user would like to thank suzybg for this useful post:
  #18  
Old 21.01.2011, 12:51
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,525
Groaned at 364 Times in 251 Posts
Thanked 12,742 Times in 4,346 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

Quote:
View Post
that is the worst company get ride off it as soon as
Nice first post.

Actually Cablecom's products are good it's their service that is useless.

To give CC their due today's 2 hour loss of service was not nearly as long as Swisscom's in November 2010 - that was 10 hours...
Reply With Quote
The following 2 users would like to thank AbFab for this useful post:
  #19  
Old 21.01.2011, 16:42
Ed Pummelon's Avatar
Forum Veteran
 
Join Date: Feb 2008
Location: ZH
Posts: 763
Groaned at 2 Times in 2 Posts
Thanked 327 Times in 202 Posts
Ed Pummelon has earned the respect of manyEd Pummelon has earned the respect of manyEd Pummelon has earned the respect of many
Re: Cablecom phone + Internet completely dead?

If any of you are on Twitter, they also issue updates and answer queries via @cablecomwebcare. When my connection died I checked my Twitter on the phone, and found out what was going on that way.

Even if you don't have an account, you can look at the updates on https://twitter.com/#!/cablecomwebcare
Reply With Quote
  #20  
Old 21.01.2011, 17:40
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,525
Groaned at 364 Times in 251 Posts
Thanked 12,742 Times in 4,346 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Cablecom phone + Internet completely dead?

Quote:
View Post
I am not quite sure how opendns.com works, but I typed it in my URL and it still says I am not connected to the Internet....
No by that time it was too late to go anywhere on the net with CC's DNS.

The OpenDNS website explains what you do to change your DNS setting in Windows (when you can get online). As result of using OpenDNS, I was unaffected by today's problems. At least I think that's the reason...
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
phone adaptor & internet / phone modem digiviewer TV/internet/telephone 7 18.11.2011 10:43
Cablecom internet + non cablecom acces point, will it work? manadi TV/internet/telephone 6 04.11.2010 20:35
Completely foxed by Cablecom networking ... dino TV/internet/telephone 1 07.11.2009 21:33
Cablecom or Swisscom for phone/TV/internet? jimjams TV/internet/telephone 2 07.09.2008 13:07


All times are GMT +2. The time now is 05:58.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0