Dear All,

This may seem more related to housing issue in general but I recently move to new apartment and contacted sunrise for also relocating my Fixnet and ADSL. on which sunrise asked me to furnish previous tenant details.

The problem is I approached previous tenant and he never used any fix net in the apartment on which I also contacted my agency and got previous to previous tenant name but sunrise is not able to get the details of these two tenants thus not able to put relocation request.

One option which Sunrise has suggested me is to send electrician for which they will charges 180 CHF.

Can anyone help me here to understand following

- Isn't it agency/landlord's responsibility to provide all the details required to move the Fixnet/Adsl.

- In case this does not work, Is there any cheaper option I can use to fix this, as 180 CHF to me it looks bit expensive.

- Any electrician who can fix this up with bit less price then sunrise is asking.

Would appreciate quick help as I have already moved and due to this issue living without inet, phone.

Thanks you for your help in advance

IG

- Isn't it agency/landlord's responsibility to provide all the details required to move the Fixnet/Adsl.
No, your responsability.
Try to get the details of the previous-previous tenant. Call swisscom customer service and try to get that info.

- In case this does not work, Is there any cheaper option I can use to fix this, as 180 CHF to me it looks bit expensive.

Yes. Local electrician, approx 100chf, negotiable.

- Any electrician who can fix this up with bit less price then sunrise is asking.

Yes, or you do it: 0 CHF.
It's a simple cable to move.

Sunrise need to know where on the junction box in the street you are connected to. They then tell Swisscom to make the ADSL to this connection.

You need to talk to your local TV and telephone company, they usually have the relevant competent electrician.

As stated, try and get the name of the previous tenant with a telephone. Swisscom can then check back on the records for which line you are supposed to be using. Take your neighbour some flowers, she might know the name.

To be honest the "junction box in the street" is a very wide approximation of the situation.
In fact the "raccordement" thing they try to sell you is when they can't connect your line to the one going to your flat.

Ex: Bob previous tenant had phone 022123456. The line was "connected" so even when he left they simply switched off the service. But the lines are still connected.

In your case they don't know what line will go to your flat, and try to make you pay.

But to connect the line they will give you a "technical reference" (such as 55 or whatever specific). You simply need to go into the building room with all the cables for everyone.

They will be displayed the 55 there. Now the trick is to find out which one is going to your flat.

Guess what probably all your neighboors have a phone/internet already connected so your's is the unconnected one.

To actually test its deadly simple: take a phone and connect it on your landline plug, in your flat.

Take that cable from 55 and simply make it touch the empty socket you suspect's the one going to your flat.
Keep the contact or screw it (it's all simple to do there's everything). Ring your landline number. ask a mate to stay home and listen.
If it rings on your landline, bingo you found the empty cable you need to connect. If not ring, try to make it touch to another empty socket, ring again.

Bingo you saved 180chf. for a few minutes guess work.