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Old 02.06.2011, 17:48
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Aggressive sale techniques from Telecom companies

Hi All,

Does anybody know anything about certain phone companies that attempt to mislead you into contract by teasing a simple "yes" from you? I think we have had about 10 calls in the last few weeks from a certain company. If I answer, they will ask for my wife. If my wife answers, then they ask her to confirm my personal details.

I have heard that if the company receives a yes to the question "do you want cheaper calls" and can confirm certain details like date of birth, then this is as as good as a signed contract. Can anyone confirm that this is true?

What's more is that they use Swisscom's name to give you the impression that they are somehow part of the company.

Really annoying!
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Old 02.06.2011, 18:00
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Re: Aggressive sale techniques from Telecom companies

I can't answer your primary question, but honestly, if you do not talk to them, they will bugger off. I don't know why would one give them any kind of info whatsoever. People quit contacting us, after they called, and said the first thing and I had a feeling they are telemarketers, I immediately asked for their name spelled out, the name of their boss spelled out, the company name spelled out and told them out lawyer will talk to them. If you do not have the asterics (little star you buy next to your name in the telephone book, you gotta call Swisscom for this, or wait till the next request for Yellow pages comes), get it. Then, they are not allowed to bug you, of course they will, but it worked for me to not give any info, nor my name, nothing, and tell them being harassed when you pay for the service of them not bugging you is illegal. They might come with some market research bull, but they don't get over me. The funny thing is, there must be some list of addresses and names, that companies are buying, once we bark at them a tad, it all ends, nobody calls. So, the info of you not wanting to be bugged actually spreads. We had telemarketers selling insurance, books, floor treatment, telephone deals, internet deals. The first question always is..."do you have such and such service" which tells me they are trying to sell. So, just tell you wife to not give them any info, zero. Not even answer the phone by using her name. Simple "hello" works.

I do not think them having name and date of birth would mean anything, anyone can get it from some kind of business registers, if you are freelancer, for example, the info is available, to my knowledge.
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Old 02.06.2011, 18:04
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Re: Aggressive sale techniques from Telecom companies

A simple "No thanks" and replacing receiver works in our house and is a lot quicker.

No fuss, no mess.
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Old 02.06.2011, 18:12
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Re: Aggressive sale techniques from Telecom companies

I find "do you speak English" is effective 80% of the time. The other 20% is dealt with by applying the thickest deepest Norfolk accent I can muster for the ensuing conversation
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Old 02.06.2011, 18:14
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Re: Aggressive sale techniques from Telecom companies

I have not been pestered with cold callers here, but when I lived in Scotland, I got a call at least once a week. Even when "NO!" and hang up usually works, its still annoying to have to answer the Phone for it in the first place.

As long as it is profitable, it wont stop, so I started wasting their time by asking impossible questions, ask them to send compatibility lists, or find out information for me, and lot of other bullcrap. Anything that keeps their staff busy and drives their costs up.
I do think I succeeded in getting blacklisted, because I hardly had any calls in the last year, I lived there :-)

Doc.
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Old 02.06.2011, 18:19
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Re: Aggressive sale techniques from Telecom companies

Wasting their time is a good thing to do, too. I have pushed up oral French this way, it was fun. Replaced conversation classes with the free telemarketers. Well, whoever did put us on black list, it works.
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Old 02.06.2011, 18:25
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Re: Aggressive sale techniques from Telecom companies

Regarding dealing with cold callers and the like: this is not the issue. These guys receive very fast declines to their offers!

I was wondering if anyone could confirm if saying yes on the phone in this manner is equivalent to signing a contract.

I found the below link in the meantime, but it is in German. It appears that there are a lot of issues between Swisscom and the companies mentioned...

http://www.beobachter.ch/konsum/dien...preis/#c303129
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Old 02.06.2011, 18:41
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Re: Aggressive sale techniques from Telecom companies

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Regarding dealing with cold callers and the like: this is not the issue. These guys receive very fast declines to their offers!

I was wondering if anyone could confirm if saying yes on the phone in this manner is equivalent to signing a contract.

I found the below link in the meantime, but it is in German. It appears that there are a lot of issues between Swisscom and the companies mentioned...
That was my point, though. The more airtime you give these people, whether it's just time-wasting techniques or asking them lots of questions, the more chance they have of signing you up for something.

I make it a rule not to respond to any telemarketers or other cold callers - if I want something I contact them, not the other way round.

As to the legitimacy of contracts being agreed over the phone, I would say it's dodgy at best - there is no signature, no "terms and conditions" tick box like you get on a website. Still, it doesn't harm to keep your guard up.
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Old 02.06.2011, 18:56
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Re: Aggressive sale techniques from Telecom companies

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I find "do you speak English" is effective 80% of the time. The other 20% is dealt with by applying the thickest deepest Norfolk accent I can muster for the ensuing conversation
You mean do a "Cheryl" will work? I once heard that if you do not want to talk to Indian Call Center when calling AMEX is to start talking Chinese to them!
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Old 02.06.2011, 19:00
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Re: Aggressive sale techniques from Telecom companies

Before I spoke French though, and couldn't do any tricks with them, they would call another day, same company, different person, and speaking English.

I do not think they can do contract over the phone like this. but cannot confirm, you might want to call your commune and ask about this one.
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Old 02.06.2011, 19:01
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Re: Aggressive sale techniques from Telecom companies

Quote:
A simple "No thanks" and replacing receiver works in our house and is a lot quicker.

No fuss, no mess.
I prefer to place the handset on the table, without a "no thanks" nor hanging up.

Tom
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Old 02.06.2011, 19:23
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Re: Aggressive sale techniques from Telecom companies

And apparently "we do not use" is a great reply, whatever they want to sell. May be a bit difficult to tell a coldcaller you dont use a Phone ;-)

http://www.vibrugerikke.dk/stories-and-answers.aspx

Doc.
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Old 02.06.2011, 19:42
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Re: Aggressive sale techniques from Telecom companies

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I prefer to place the handset on the table, without a "no thanks" nor hanging up.

Tom
this is absolutely the best approach and likely to get you off their list.

do be unlisted too, people.....!

mind you, I sometimes get wrong number calls at stupid-o-clock as I have a Seattle number!!
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Old 02.06.2011, 19:46
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Re: Aggressive sale techniques from Telecom companies

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Regarding dealing with cold callers and the like: this is not the issue. These guys receive very fast declines to their offers!

I was wondering if anyone could confirm if saying yes on the phone in this manner is equivalent to signing a contract.

I found the below link in the meantime, but it is in German. It appears that there are a lot of issues between Swisscom and the companies mentioned...

http://www.beobachter.ch/konsum/dien...preis/#c303129
As far as I know (I'm sorry it's hearsay more than research - but quite reliable) - any contract - verbal or written - should have a minimum of 7-days cooling off period, in which time a decision can be legally reversed.

However, in your case, I doubt if there's even an implied verbal contract, that's enforceable in law.

Never give out personal details over the phone, if it is not a transaction instigated by yourselves.

Say no; hang up; talk about how your life has changed since discovering Jesus; tell then to EF off; leave the phone on a table (but hit mute first), practice languages, or whatever - but take control of the call - or hang up, if unable. These are faceless strangers playing a numbers game - do not worry about offending.

They are trained not to hear your "no's"; they are trained to illicit several soft yes's in order to get the "big" one - but eventually they will reach their "no-sale" cut-off point - but you decide when that is. I want tele-sales people to hang up on me because they can't take any more.

But certainly don't worry that you've unwittingly talked yourself into an unwanted deal - that's what these people want and are trained to make you think as such.
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Old 02.06.2011, 20:14
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Re: Aggressive sale techniques from Telecom companies

As an aside, also not answering your primary question... :-) ...

The following solution might be a little costly, however if you can see the caller's telephone number (caller id), then you can stop the annoyance using a device which provides functionality to block certain telephone numbers. Unfortunately, I think telecom providers refuse to offer this service directly (or cannot for legal reasons).

Just in case I'm not allowed to name the device (possibly advertising), I won't name the device, though if interested, you can find it by searching for the first 10 to 12 words in the description below.

The device description in German is "VDSL und ADSL Modem ist das modernste Multifunktionsgerät unter den Routern. integrierte Telefonzentrale, Anrufbeantworter-, Fax- und Voipfunktionen mit DECT Unterstützung für bis zu 6 Mobilteile lassen keine Wünsche in Bereich Heimtelefonie offen", and costs circa 260 CHF plus the optional cost of the more compatible phone handset (you could probably use your existing DECT handset). Only downside is that the DECT signal on this device might not be as strong as you would like. If you do buy it, make sure you buy the Swiss specific version.

As well as providing call blocking functionality, it also offers a wealth of other features which you might or might not need.

One of my ***key*** reasons for purchasing it was to block a source of annoying marketing calls, and so far it has worked admirably well.
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