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Old 17.06.2011, 18:27
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Swisscom WIN - great billing experience

Some days, I ♥ Switzerland. Forgot to pay my March phone bill. 3 months later, receive a friendly note from Swisscom saying "we're happy to give you more time to settle this invoice at your convenience," and giving me another month to pay. We'd be on the third red letter and 'FINAL DEMAND' anywhere else...

To be fair, they acknowledged that I paid the April, May, and June bills. It's nice to be given the benefit of the doubt ('have you forgotten by accident') rather than being immediately accused of trying to skip out on a debt.

I'm also impressed that their billing system matched the right payments to the right bills, and that they were able to say 'you've forgotten your March payment' rather than 'you overpaid by $1.40 in April, underpaid by $2.33 in May and now have a balance of -$72.13, for which we can provide no reconciliation.' Which would be the Verizon / BT approach.
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Old 17.06.2011, 19:09
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Re: Swisscom WIN - great billing experience

That reminds me: need to send bills off for payment this w/end.
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Old 17.06.2011, 20:48
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Some days, I ♥ Switzerland. Forgot to pay my March phone bill. 3 months later, receive a friendly note from Swisscom saying "we're happy to give you more time to settle this invoice at your convenience," and giving me another month to pay. We'd be on the third red letter and 'FINAL DEMAND' anywhere else...

To be fair, they acknowledged that I paid the April, May, and June bills. It's nice to be given the benefit of the doubt ('have you forgotten by accident') rather than being immediately accused of trying to skip out on a debt.

I'm also impressed that their billing system matched the right payments to the right bills, and that they were able to say 'you've forgotten your March payment' rather than 'you overpaid by $1.40 in April, underpaid by $2.33 in May and now have a balance of -$72.13, for which we can provide no reconciliation.' Which would be the Verizon / BT approach.
Lucky you - same thing happened to my brother, but instead of sending him a reminder, Swisscom blocked his cell subscription and made him pay a 500 fr. deposit to get it unblocked.

Sent from my Xoom using Tapatalk
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Old 17.06.2011, 22:04
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Re: Swisscom WIN - great billing experience

They have always bee like that and I even remember their famous quote something along the lines: "in our daily life we tend to forget some things and the bills might be easily forgotten as well... We discovered that you have one unpaid bill for April 2011... have a nice day". So I write in reply: "I apologize for my truly super-moronic behaviour and not paying the bill in due time. Can I get a discount für neue iphone 5G " Now, if the traffic fines worked the same way
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