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Old 11.07.2011, 17:52
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Digital Phone and modem upgrade: praise for Cablecom

I converted our fixed net phone (land line) to UPC-Cablecom's Digital Phone in February. The deal was so good as to be a no-brainer. CHF14.50 per month including free calls in Switzerland added the phone to my internet account.

It went like a dream, the house's 4 phones work perfectly with it. It has nice feature like voice mail that will email the recorded message and it receives text messages and converts them to voice messages.

One problem was that the modem intermittently rebooted. Sometimes after 10 hours sometimes after one. This became a real problem last week when it did it twice during a phone call - cutting the line.

So last Friday afternoon I phoned Cablecom and within a few minutes had agreed that a new modem might be in order (the old one was at least 7 years old). Monday morning the postman turned up with a new modem.

Well done Cablecom! They require that the old modem is returned and supply labels for this. I wonder why, old modems can't be much use to them or do they think they might be used illegally??
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Old 11.07.2011, 18:06
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Re: Digital Phone and modem upgrade: praise for Cablecom

I am thus far pleased with Cabelcom. They even had my connections working and my DVR delivered before the date they gave. Now if I could just figure out which one of those 275+ channels is going to be my favorite...
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Old 11.07.2011, 18:08
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Re: Digital Phone and modem upgrade: praise for Cablecom

Glad to hear it, they do seem to be getting their act together, and praising threads now pop up more than complaints. Swisscom beware.
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