Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 16.07.2011, 01:28
Forum Legend
 
Join Date: May 2007
Location: Lugano
Posts: 6,550
Groaned at 129 Times in 95 Posts
Thanked 7,960 Times in 3,710 Posts
Mrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond repute
Beware when Changing from Swisscom to Cablecom

We decided to cancel our Swisscom fixed line and internet and go with Cablecom new offer. Free calls to 34 countries is a great deal. Gave Swisscom the required two month notice, received written confirmation of the cut off date, all seemed ok. When we received the new cablecom equipment, they provided us with a phone number but we had the option of keeping the Swisscom number. So we sent them the paperwork with the date of the switch to coincide with when Swisscom was over.

Then we received a letter from Swisscom saying that they were not notified that we were transferring the number when we originally gave the notice, it was treated as a cancellation. But according to them, if we keep the number, we now need to give 2 more months notice ... or pay.

We called Cablecom, and they said, this is Swisscom's revenge. So we have decided to stick with the Cablecom number.

When I gave the Swisscom notice, I did say we were switching to Cablecom. No one told me there was a catch if you wanted to keep the number.
__________________

Reply With Quote
The following 6 users would like to thank Mrs. Doolittle for this useful post:
  #2  
Old 17.07.2011, 00:11
Member
 
Join Date: Jan 2010
Location: Zurich
Posts: 141
Groaned at 0 Times in 0 Posts
Thanked 249 Times in 74 Posts
Amazonna has an excellent reputationAmazonna has an excellent reputationAmazonna has an excellent reputationAmazonna has an excellent reputation
Re: Beware when Changing from Swisscom to Cablecom

We're switching in the other direction. We were so happy our one year with cablecom would be finished in May, only to find out we stuck with them til November. Why? Apparently in November last year, we made a change to the account (possibly asking for the phone to ring 5 times instead of 4 before the answering machine kicked in so we had a better chance of picking up in time) and this reset our one-year contract.

Crooks! We were hoping Swisscom would be a more decent company.
Reply With Quote
  #3  
Old 17.07.2011, 07:56
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,654
Groaned at 383 Times in 263 Posts
Thanked 13,019 Times in 4,450 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Beware when Changing from Swisscom to Cablecom

Cablecom make it very clear on their website that their digital phone contract is for 12 months minimum.

However, we discovered that the goals have moved in the telecom market when we wanted to switch from Sunrise to cablecom. In the past changing your telephone provider was as simply as saying 'yes' on the phone and the new provider did it all and the following month they started billing and the old provider stood aside.

Now you need to inform your existing provider directly and don't expect them to do anything for months...
Reply With Quote
  #4  
Old 17.07.2011, 18:14
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Beware when Changing from Swisscom to Cablecom

Quote:
View Post
Cablecom make it very clear on their website that their digital phone contract is for 12 months minimum.

However, we discovered that the goals have moved in the telecom market when we wanted to switch from Sunrise to cablecom. In the past changing your telephone provider was as simply as saying 'yes' on the phone and the new provider did it all and the following month they started billing and the old provider stood aside.

Now you need to inform your existing provider directly and don't expect them to do anything for months...
It's all very clearly explained by both providers. What is unclear is the earliest date you can quit the contract. Swisscom is clearer with the date you can quit. Cablecom is evasive.
Reply With Quote
Reply

Tags
cancel swisscom




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Comparison of Swisscom vs. Cablecom standardgirl TV/internet/telephone 71 30.04.2012 13:50
Dowload limits - Swisscom/Cablecom Keefyd TV/internet/telephone 39 17.01.2012 10:54
Cablecom and Swisscom TV in the same flat? Blindgirl TV/internet/telephone 8 01.11.2010 11:50
SwissCom/CableCom Teleclub channels ssuarez1081 TV/internet/telephone 3 01.07.2009 12:02


All times are GMT +2. The time now is 22:52.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0