We decided to cancel our Swisscom fixed line and internet and go with Cablecom new offer. Free calls to 34 countries is a great deal. Gave Swisscom the required two month notice, received written confirmation of the cut off date, all seemed ok. When we received the new cablecom equipment, they provided us with a phone number but we had the option of keeping the Swisscom number. So we sent them the paperwork with the date of the switch to coincide with when Swisscom was over.

Then we received a letter from Swisscom saying that they were not notified that we were transferring the number when we originally gave the notice, it was treated as a cancellation. But according to them, if we keep the number, we now need to give 2 more months notice ... or pay.

We called Cablecom, and they said, this is Swisscom's revenge. So we have decided to stick with the Cablecom number.

When I gave the Swisscom notice, I did say we were switching to Cablecom. No one told me there was a catch if you wanted to keep the number.

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We're switching in the other direction. We were so happy our one year with cablecom would be finished in May, only to find out we stuck with them til November. Why? Apparently in November last year, we made a change to the account (possibly asking for the phone to ring 5 times instead of 4 before the answering machine kicked in so we had a better chance of picking up in time) and this reset our one-year contract.

Crooks! We were hoping Swisscom would be a more decent company.

Cablecom make it very clear on their website that their digital phone contract is for 12 months minimum.

However, we discovered that the goals have moved in the telecom market when we wanted to switch from Sunrise to cablecom. In the past changing your telephone provider was as simply as saying 'yes' on the phone and the new provider did it all and the following month they started billing and the old provider stood aside.

Now you need to inform your existing provider directly and don't expect them to do anything for months...

It's all very clearly explained by both providers. What is unclear is the earliest date you can quit the contract. Swisscom is clearer with the date you can quit. Cablecom is evasive.