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Old 10.08.2011, 19:34
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Best broadband in Basel

Hi all IT folks and heavy Internet users in Basel.

I would like to know who offers a really good Internet service in Basel. I know the offerings from sites like Comparis but what I am really trying to figure out is the customer's experience.

I am looking for a minimum 20Mb connection (are there faster ones available?)

What would you guys suggest?

What are your experiences with things like support, speed, installation times, etc.

Thanks all.
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Old 10.08.2011, 20:06
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Re: Best broadband in Basel

I suggest you Cablecom.
The have up to 100Mb at a very good price (75 CHF). It's been a year since I'm with this company and no trouble at all. You can buy packages including phone and TV.
The main difference with the other companies like Swisscom or Orange, is that, as you're not using the standard DSL infrastructure, you don't need to pay the 25.35 CHF that you always have to pay to Swisscom (no matter which is your internet company) apart from your monthly charge.
On the other hand I've been told that Cablecom's customer service is not as good as the others, but I don't care about that. Experience told me that calling to customer service is a waste of time 95% of the times, because either the problem is in your computer (fix it!) or in the net (you can do nothing!).
The main drawback appears only if your street is not wired, but you can check it in their webpage to see if it is avaliable for you.
Regarding the installation: 5 min and working at first attempt.
And regarding the package: It arrived at home in 2 or 3 days (faaast!). Includes a simple cable-modem and I preferred a router to connect my two laptops. But with W7 you can share the connection of one laptop to the other via the wi-fi.

Good luck!
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Old 10.08.2011, 20:10
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Re: Best broadband in Basel

Note that, in addition to any prices on the Cablecom website, you have to pay around 25Fr/month for the physical connection. This is usually in your rent (in the "Nebenkosten" extra charges bit).
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Old 11.08.2011, 07:38
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Re: Best broadband in Basel

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Note that, in addition to any prices on the Cablecom website, you have to pay around 25Fr/month for the physical connection. This is usually in your rent (in the "Nebenkosten" extra charges bit).
I'm not agree with that. That's only if you use DSL companies, not cable. In the Cablecom that 25 CHF are never mentioned, and of course they never appear in my bills (neither in my nebenkosten). On the other hand it's clearly included in the Swisscom-like companies. That's exactly what I mentioned in my previous post.
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Old 11.08.2011, 09:38
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Re: Best broadband in Basel

Sorry guys, but a quick question to add onto this. Do all of these guys support IPv6 yet.
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Old 11.08.2011, 10:23
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Re: Best broadband in Basel

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I'm not agree with that. That's only if you use DSL companies, not cable. In the Cablecom that 25 CHF are never mentioned, and of course they never appear in my bills (neither in my nebenkosten). On the other hand it's clearly included in the Swisscom-like companies. That's exactly what I mentioned in my previous post.
Just because your landlord doesn't itemise it doesn't mean it's not there.

From the bottom of most of cablecom's web pages

Quote:
*Customers are required to have a upc cablecom cable connection. Costs: generally CHF 25.05/month plus compulsory copyright fees of CHF 2.25/month, usually covered by the ancillary costs in rented apartments and CHF .80/month for Set-Top Boxes with recording function; plus CHF 1.50 per paper bill. Minimum contract term 12 months. One-off activation fee: CHF 49.. Prices and programme changes subject to modification without notice. Compared to offerings for private households in Switzerland (as at 16.05.2011). Digital TV offer for German-speaking Switzerland
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Old 11.08.2011, 13:10
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Re: Best broadband in Basel

Well, so I'm a lucky guy, because I can assure you that I'm not paying at all this 25 CHF. On the other hand the nebenkosten all always (or it should be) detailed in the contract of the flat, and there is no "cable connection" or similar around in mine. Even more, I think that is absurd to pay the connection in the nebenkosten "a priori" without knowing at all if you're going to have internet at home or not. In any case, my bills from cablecom includes nothing about this 25 CHF, as I think it should be.
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Old 11.08.2011, 13:11
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Re: Best broadband in Basel

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Sorry guys, but a quick question to add onto this. Do all of these guys support IPv6 yet.
In cablecom's webpage states that IPv6 is planned for 2012. I don't know about the other companies.
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Old 11.08.2011, 13:49
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Re: Best broadband in Basel

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Well, so I'm a lucky guy, because I can assure you that I'm not paying at all this 25 CHF. On the other hand the nebenkosten all always (or it should be) detailed in the contract of the flat, and there is no "cable connection" or similar around in mine. Even more, I think that is absurd to pay the connection in the nebenkosten "a priori" without knowing at all if you're going to have internet at home or not. In any case, my bills from cablecom includes nothing about this 25 CHF, as I think it should be.
Cablecom don't bill for it. You can have the socket officially blocked to reduce your Nebenkosten by 25 CHF/month.
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Old 11.08.2011, 14:19
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Re: Best broadband in Basel

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Well, so I'm a lucky guy, because I can assure you that I'm not paying at all this 25 CHF. On the other hand the nebenkosten all always (or it should be) detailed in the contract of the flat, and there is no "cable connection" or similar around in mine. Even more, I think that is absurd to pay the connection in the nebenkosten "a priori" without knowing at all if you're going to have internet at home or not. In any case, my bills from cablecom includes nothing about this 25 CHF, as I think it should be.
They can and probably will catch up with you regarding that.

I've been with Cablecom for two years and always assumed I was paying the 25 per month through my rent as I was never billed. Imagine my surprise when a huge backdated bill from Ccom arrived at the beginning of this year

They now send an invoice every three months.
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Old 11.08.2011, 15:14
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Re: Best broadband in Basel

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Just because your landlord doesn't itemise it doesn't mean it's not there.

From the bottom of most of cablecom's web pages

Quote:
*Customers are required to have a upc cablecom cable connection. Costs: generally CHF 25.05/month plus compulsory copyright fees of CHF 2.25/month, usually covered by the ancillary costs in rented apartments and CHF .80/month for Set-Top Boxes with recording function; plus CHF 1.50 per paper bill. Minimum contract term 12 months. One-off activation fee: CHF 49.. Prices and programme changes subject to modification without notice. Compared to offerings for private households in Switzerland (as at 16.05.2011). Digital TV offer for German-speaking Switzerland
Well, this is not in the bottom of most of cablecom's webpages. It never appears when registering to buy a package. I could find something like that when looking in "Cable connection" section. Which is even more weird to me, because there is no mention at all of this charge neither in the GTS nor in the contract. So I'm sure I'm not going to pay something I didn't sign for. The only possibilities I see here is that either is included in the nebenkosten and not specified in the contract of the flat, or is kindly payed by the owner of the flat without my knowledge.
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Old 11.08.2011, 16:26
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Re: Best broadband in Basel

Then your best course of action is to forget about it. Certainly don't mention it to cablecom or your landlord. Worst case scenario is that it's in your Nebenkosten and you don't realise. Best case scenario is that everyone has forgotten to charge you for it! That 25Fr/month can get you a decent bottle of wine or two per month. Toast cablecom each sip
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Old 11.08.2011, 17:21
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Re: Best broadband in Basel

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Then your best course of action is to forget about it. Certainly don't mention it to cablecom or your landlord. Worst case scenario is that it's in your Nebenkosten and you don't realise. Best case scenario is that everyone has forgotten to charge you for it! That 25Fr/month can get you a decent bottle of wine or two per month. Toast cablecom each sip
Yep. I'll start a wine addiction! :P
Nevertheless the most likely thing is that is being charged and I don't know it. Fortunately I bought internet the next day of coming to my new flat.
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