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Old 13.08.2011, 19:06
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anyone had luck with swisscom customer care

i got a phone from swisscom about a month ago. two days ago they stopped my service because they sent my activation code and bill to the wrong address and that person told them to cancel my service!! Now they have given me a temporary phone but it has been 3 days and they have not contacted me at all about turning my original service back on. I get no help when going into store.
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Old 13.08.2011, 19:19
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Re: anyone had luck with swisscom customer care

Phone them and talk to them. Option 4 is English and they are usually very helpful.
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Old 13.08.2011, 19:20
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Re: anyone had luck with swisscom customer care

I had very poor experiences with the staff in the stores too, but found the people on the phone helplines much more helpful.

I also found I had to push Swisscom a little to get things done - they would give me dates for things to be installed and switched on, and these deadlines would pass without anything happening. However, every time I rang their support line, the 'technical problem' that was causing the 'delay' was miraculously solved instantly - that is to say, they clicked the button on my account that someone had forgotten to click on the correct day

Don't be afraid to keep asking them to do things - they seem to have a large army of support staff, and you're paying for them with your subscription!
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Old 13.08.2011, 19:29
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Re: anyone had luck with swisscom customer care

I agree - they found somebody in the office who spoke Russian to help us set up our Russian operating system PC on the Swisscom WIFI we have.....I've always found them great
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Old 14.08.2011, 04:56
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Re: anyone had luck with swisscom customer care

Thanks all for the advice!
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