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  #41  
Old 04.10.2011, 12:08
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Re: Cablecom - reliability?

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The only issue I have is that the settop box for the TV is a bit sluggish, but that is apparently being changed out for a new one (end 2011 or 2012, still some debate about that). There is a thread on EF about that.
When living in Dublin, I was blessed with UPC as well, and by the looks of it, it's not the actual hardware but the software/firmware that's a disaster

I had (in Dublin) the silver Thomson UPC media box (non HD) with the same horrible blue firmware as my current Cisco (HD box) box here in CH. The same bugs in both countries and the series link is no better here than there...
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  #42  
Old 04.10.2011, 13:42
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Re: Cablecom - reliability?

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I got my UPC connection (the full package) in three days from when I ordered online (at work) 'til I switched on the TV, made a phone call and got to read the newspapers online! Had it all up and running in no time and the internet speed is unbeatable compared to ANY copper wire connection

So you have been waiting three weeks for the Bluewin connection? Nice...
i guess you missed the part of what Cablecom did that made me wait this long. or how messed up their customer service was to not know for a fact that it does not reach my area, when all they needed to do was read a YES or NO off a screen.

i rather have Bluewin with their good customer service then an ISP that has idiots that cant even read off a screen as a provider.
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  #43  
Old 04.10.2011, 13:50
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Re: Cablecom - reliability?

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Anyone moving and having to choose between Swisscom and Cablecom should be able to make an informed decision based on two things: location and price. If Cablecom is available, take it because it is nearly 40% cheaper than Swisscom. However if only Swisscom is available, then obviously you will need to order their ADSL. Cablecom also does not require a phone for their Internet plans, as previously mentioned. That does save you CHF 25 a month. Additionally, the maximum speed at the moment for a Swisscom line is 50Mbit, whereas Cablecom offers the 100Mbit fiber (in some places). This is due to a cabling crisis that Swisscom has at the moment (a few articles are available on that subject as well).
.
thats exactly what i did, their website shows that it is available in my area and when i called to get more information, the dude assured me that it is availabel in my area.
When i called the next day as well to register i asked the guy more then once if it is available in my area to be double sure and he said that it is available, again, all he had to do was read off his screen if it is available or not, for that reason i got pretty pissed and still waiting till now for my connection. according to them it shoul dbe today though so crossing my fingers
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  #44  
Old 04.10.2011, 15:04
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Re: Cablecom - reliability?

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i rather have Bluewin with their good customer service then an ISP that has idiots that cant even read off a screen as a provider.
I appreciate what you're saying and as I have not been in the situation where I had to contact CS, I guess I can't compare it to anything but the actual hard product. Only thing I know is that I'm ultra happy with the speed I get with my connection through UPC (morons at CS or not) and that's what counts for me.

In your case you don't have a choice by the sound of it...
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  #45  
Old 04.10.2011, 15:28
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Re: Cablecom - reliability?

For those who do have cablecom, how long did you have to wait until you got your box?

I ordered the digital tv and internet option online on the 25th of September, I got a confirmation email straight away saying "We are processing your registration as quickly as possible. The products you have ordered will be sent to you within one week simply connect them up and enjoy the best in entertainment."

Yet, it is now the 4th of October and so far no box, letters or any emails or anything

was just wondering how long on average it took for the modem/box thing to get to people?

If its normally quite quick i will just ring them up but if its not needed i'd rather not :P
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  #46  
Old 04.10.2011, 15:52
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Re: Cablecom - reliability?

I ordered the Internet connection online in a tuesday afternoon, and I also received that same email (long live email templates... ) The next thursday I received 2 letters: standard welcome, contract, whatever. Then friday I got the modem-box pickup-at-post-office notice, and by saturday I had it up and running.

Maybe it depends on the previous state of your apartment/house connection? I know that the tenant before me had Cablecom. If yours had a different provider maybe it takes a while to "change ownership"...?
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  #47  
Old 04.10.2011, 17:54
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Re: Cablecom - reliability?

If you plan to do a lot of P2P traffic, then Cablecom is probably the best option in CH.

I've had a few issues with their billing department, but the service itself has been good and reliable. Only one downtime in two years, constant throughput, public IP with no firewalls, and no monthly cap.
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  #48  
Old 04.10.2011, 19:23
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Re: Cablecom - reliability?

I've used cablecom in two separate addresses over 18 months
No/slow access on just 2 occasions. Don't live on the net so no idea how long it was down for

Got a box with all the devices next day

Servicepoint in zollstrasse very efficient

My only grumble is that when i left Zürich and returned all the gadgets at the servicepoint they refused to cancel my contract without an admeldung confirmation...even though without a modem /router or TV box i wasn't able to access their service anyway!!

Another minus for switzerland to add to the long list
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  #49  
Old 04.10.2011, 20:14
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Re: Cablecom - reliability?

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I appreciate what you're saying and as I have not been in the situation where I had to contact CS, I guess I can't compare it to anything but the actual hard product. Only thing I know is that I'm ultra happy with the speed I get with my connection through UPC (morons at CS or not) and that's what counts for me.

In your case you don't have a choice by the sound of it...
sadly, that is the case
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  #50  
Old 10.11.2011, 18:51
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Re: Cablecom - reliability?

Am I right in thinking that if you don't give the appropriate notice before you get to the end of your 12 months period, that you have signed up for another 12 byt saying nothing?
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  #51  
Old 10.11.2011, 20:52
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Re: Cablecom - reliability?

With all the bad stories about Cablecom, I wanted to share a good one.

After moving into my new flat and going through the setup process for Internet, I could see that there was just no connection. A call to Cablecom resulted in the suggestion that the socket in the older building was broken and simply needed replacing.

The call was made around 7:30pm. A repairman was sent out between 9 and 11am the next morning. Indeed, it was a broken socket and within about 15 minutes, it was repaired.

Now that is excellent customer service.
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  #52  
Old 10.11.2011, 20:56
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Re: Cablecom - reliability?

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With all the bad stories about Cablecom, I wanted to share a good one.

After moving into my new flat and going through the setup process for Internet, I could see that there was just no connection. A call to Cablecom resulted in the suggestion that the socket in the older building was broken and simply needed replacing.

The call was made around 7:30pm. A repairman was sent out between 9 and 11am the next morning. Indeed, it was a broken socket and within about 15 minutes, it was repaired.

Now that is excellent customer service.
Very good .... considering it's cross connected to the bathroom fan circuit.
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  #53  
Old 10.11.2011, 22:03
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Re: Cablecom - reliability?

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Very good .... considering it's cross connected to the bathroom fan circuit.
Come again?
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  #54  
Old 10.11.2011, 22:08
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Re: Cablecom - reliability?

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Come again?
At my age, once is achievement enough.
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  #55  
Old 10.11.2011, 22:10
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Re: Cablecom - reliability?

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At my age, once is achievement enough.
Why's that? Arthritic fingers, I assume...
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  #56  
Old 10.11.2011, 22:11
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Re: Cablecom - reliability?

But seriously, elaborate on your original post. Pretty please?
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  #57  
Old 10.11.2011, 22:19
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Re: Cablecom - reliability?

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But seriously, elaborate on your original post. Pretty please?
Joke (relating to your other thread).

Cable TV connections are non-electrical circuit, so it wouldn't be a reality that it interferes with any electrical circuits and appliances.
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  #58  
Old 11.11.2011, 11:10
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Re: Cablecom - reliability?

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Cable TV connections are non-electrical circuit

Generations of physicists and electrical engineers are crying in despair.
The horror....the horror...the horror...the horror....
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  #59  
Old 11.11.2011, 11:17
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Re: Cablecom - reliability?

I am having problems with cablecom right now. Since I moved, in the new apartment the speed is very low, less than 1 Mbps against the 25 Mbps that I used to have in the old apartment.

On top of that, every night around 11:30 - 12:00 the connection dies miserably and with it my Battlefield 3 soldier disappears like tears in the rain. At least it's a good reason to quit playing and go to sleep. (No it's not the PS network or the EA servers, it's the bloody cablecom, I checked already: when the connection to the EA servers dies, I open my laptop and I can barely open a web page with endless waiting times). I guess they are doing some kind of maintenance every night.

Next week they will change the cabling and the amplifiers in the whole building because they say they are obsolete. That's the last chance, if the situation doesn't improve I will change to Swisscom, which is as well a pain in the ass: it is more expensive (or same money for half of the speed) and forces me to pay 25 chf per month for the useless landline.

My general experience with cablecom is that either it works perfectly or it's a disaster.
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  #60  
Old 11.11.2011, 17:40
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Re: Cablecom - reliability?

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Am I right in thinking that if you don't give the appropriate notice before you get to the end of your 12 months period, that you have signed up for another 12 byt saying nothing?
Nope, that is not the case. It is then on a month to month basis...
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