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  #61  
Old 11.11.2011, 17:05
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Re: Cablecom - reliability?

We live in Rehalb and signed up with Cablecom.....generally it is good but every 3-4 weeks we have a total failure of everything - internet, phone and television. It normally lasts for a couple of hours but last time it was down for 6 hours....really annoying.....especially if you need to work from home. We are relatively new customers (since June). When it works it is superb ....but it does go down on occasions.
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  #62  
Old 11.11.2011, 20:19
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Re: Cablecom - reliability?

Just to give you a head's up, you can complain all you want to cablecom about their outages (rarely listed on their online system status) and their equipment, but the only thing you'll get back from them are 'Our tests show that everything is fine, it must be something you are doing'
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  #63  
Old 12.11.2011, 09:07
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Re: Cablecom - reliability?

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Next week they will change the cabling and the amplifiers in the whole building because they say they are obsolete.
That will make a huge huge difference.

If the cable network - all the way to your socket - is not up to current standards, then you won't get full performance.

And some of those old houses cabled in the 60s and 70s have never been updated....
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Old 12.11.2011, 10:12
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Re: Cablecom - reliability?

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That will make a huge huge difference.

If the cable network - all the way to your socket - is not up to current standards, then you won't get full performance.

And some of those old houses cabled in the 60s and 70s have never been updated....
I hope so, but I'm skeptic. The house was built in the mid 80s so it's not very old, and I already had a new splitter and a new socket installed by them when I moved in. Let's see.
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  #65  
Old 12.11.2011, 12:30
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Re: Cablecom - reliability?

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I hope so, but I'm skeptic. The house was built in the mid 80s so it's not very old, and I already had a new splitter and a new socket installed by them when I moved in. Let's see.
In the 1980s there was no internet on the cable networks, and the upper frequency limit was around 500 MHz.

Internet was added in around the year 2000, 20 years after your house was built.

A modern cable network these days goes up to 870 MHz - which is a huge difference in the requirements of the coax cable, the inhouse amplifiers, and the wall sockets.

Up grading amplifiers and cable (if required) and checking the installation is clean and correct WILL make a massive difference

Or to put it in laymans speak: think of the internet performance on a mobile phone in 1980, and what you can get today. That's the sort of difference we're talking about.
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  #66  
Old 12.11.2011, 14:53
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Re: Cablecom - reliability?

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Just to give you a head's up, you can complain all you want to cablecom about their outages (rarely listed on their online system status) and their equipment, but the only thing you'll get back from them are 'Our tests show that everything is fine, it must be something you are doing'
true... but since I have so much time to waste , I kept growling and growling for days upon days, upon weeks.
As a matter of fact I had about 4 different calls open with them. They got fed up with my daily calling/email different departments and putting everyone and their dog on cc, that they eventually took me serious and sent me new modem + technician came around & spent 2.45hrs looking at pb. I think he pretty much replaced everything, but finally all is ok. Also got 2 months credit for the inconvenience..
moral... be a real pain in the behind and sometimes it works.
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Old 12.11.2011, 15:07
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Re: Cablecom - reliability?

I'm happy to read about the set-top boxes being replaced at some point. Mine often just blanks out into snow on the odd occasion I'm watching it....I'll complain and see if I can get a new one.

Mind you, 99 chuffs for 100Mbps, TV "comfort" and a phone I've not connected at all is pretty OK. I hit nearly 800Gb of traffic last month to celebrate my upgrade
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  #68  
Old 12.11.2011, 16:08
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Re: Cablecom - reliability?

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true... but since I have so much time to waste , I kept growling and growling for days upon days, upon weeks.
As a matter of fact I had about 4 different calls open with them. They got fed up with my daily calling/email different departments and putting everyone and their dog on cc, that they eventually took me serious and sent me new modem + technician came around & spent 2.45hrs looking at pb. I think he pretty much replaced everything, but finally all is ok. Also got 2 months credit for the inconvenience..
moral... be a real pain in the behind and sometimes it works.
careful, you'll get groaned at here for giving your personal experiences.
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  #69  
Old 12.11.2011, 16:35
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Re: Cablecom - reliability?

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careful, you'll get groaned at here for giving your personal experiences.
thanks for the warning.

so all entries could potentially be moved to groanforum.ch
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  #70  
Old 14.11.2011, 00:17
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Re: Cablecom - reliability?

Does cablecom serve the theoretic bandwidth or less?

I have less than 1MB... Could it be something with the router? I should have 5. Must I contract 25MB to have more speed?

How could we test this correctly?

Thx
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  #71  
Old 14.11.2011, 00:19
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Re: Cablecom - reliability?

http://www.cnlab.ch/speedtest/index.jsp?language=en

http://hsi.upc-cablecom.ch/speedtest/

50MB plan FPower, tested today on both wireless and wired Ethernet ( both with a router and a couple of other devices in between with bandwidth reservation for VOIP )
Attached Thumbnails
cablecom-reliability-ccspeedtestwireless02.png   cablecom-reliability-ccsped01wireless.png   cablecom-reliability-ccwiredethernetrouter.png  

Last edited by jrspet; 14.11.2011 at 09:40.
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  #72  
Old 14.11.2011, 00:22
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Re: Cablecom - reliability?

I am installing the shitty java...

How much have you contracted and how much do you really have?
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  #73  
Old 14.11.2011, 09:32
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Re: Cablecom - reliability?

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I am installing the shitty java...

How much have you contracted and how much do you really have?
I have 25 Mbps on the contract, but when I measure the speed I have less than 1 Mbps when it works...often I do not even have the connection.
Cablecom doesn't give any guarantee in terms of minimum speed. Swisscom does give a minimum speed guarantee, but it's much more expensive, since they force you to pay also 25 chf/month for a landline that I do not need.

Anyway right now the electricians are working to change all the cables and amplifiers in my building, hopefully it will improve the situation.
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  #74  
Old 14.11.2011, 10:47
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Re: Cablecom - reliability?

I'm on 25Mbps and I get this result every time:



Here's another:



and another...

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  #75  
Old 14.11.2011, 20:31
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Re: Cablecom - reliability?

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I have 25 Mbps on the contract, but when I measure the speed I have less than 1 Mbps when it works...often I do not even have the connection.
Cablecom doesn't give any guarantee in terms of minimum speed. Swisscom does give a minimum speed guarantee, but it's much more expensive, since they force you to pay also 25 chf/month for a landline that I do not need.

Anyway right now the electricians are working to change all the cables and amplifiers in my building, hopefully it will improve the situation.
Sad...............................
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  #76  
Old 14.11.2011, 20:57
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Re: Cablecom - reliability?

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I have 25 Mbps on the contract, but when I measure the speed I have less than 1 Mbps when it works...often I do not even have the connection.
Cablecom doesn't give any guarantee in terms of minimum speed. Swisscom does give a minimum speed guarantee, but it's much more expensive, since they force you to pay also 25 chf/month for a landline that I do not need.

Anyway right now the electricians are working to change all the cables and amplifiers in my building, hopefully it will improve the situation.
I have a 100mbit connection and when I measure over wireless ( and over 2 diff firewalls) I get well over 60mbit constantly.. So it is all fine... read my post above and complain, complain, complain
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  #77  
Old 14.11.2011, 21:28
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Re: Cablecom - reliability?

so, today they changed the hardware, new cables, new ampli and the speed is better: I had up to 8 Mbps in the afternoon but now it's less than 3, I guess all the people at home are using the net so there's lass bandwidth for me.

anyway the connection is still fu**ing unreliable and it's lost from time to time.

I'm still paying 25 Mbps for getting less than 3 and being disconnected every hour or so.

I'll call them to complain a few times, they will not fix the problem, I will get swisscom and pay more than now....so happy I am!
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  #78  
Old 15.11.2011, 09:23
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Re: Cablecom - reliability?

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so, today they changed the hardware, new cables, new ampli and the speed is better: I had up to 8 Mbps in the afternoon but now it's less than 3, I guess all the people at home are using the net so there's lass bandwidth for me.
Ring them and tell them again

Give them a chance to fix the problem

The cable company has done it in the right order so far:
1. Suspect the house installation, check it and upgrade if necessary. This was proven to be an issue at your house, and the work has now been completed.

2. If still not good, look further for problems.

Now you are at step 2, but ring them and tell them and give them a chance to fix it. Not only you, but all others in your area will benefit from locating and fixing the problem.

You'll find that upc cablecom works extremely well once the cable network to your wall socket has been sorted out.
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  #79  
Old 15.11.2011, 10:23
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Re: Cablecom - reliability?

The speed ain't bad. Today in the morning when nobody in the building was online it was the full 25 Mbps download and the full 2.5 upload.

Yesterday night it dropped to a miserable 115 kbps download for a short while, it is a bit unreliable but not too bad.

I'll wait a couple of days to see if the reliability improves then start complaining.
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  #80  
Old 15.11.2011, 19:57
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Re: Cablecom - reliability?

I've been using Cablecom for about 1.5 years and for the last half year I have issues with image and sound disturbance. In addition, sometimes the internet connection gets lost and I have to unplug the cable modem.. really annoying!
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