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  #201  
Old 27.01.2013, 15:05
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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The top middle button isn't a source button, with the traditional icon, instead it is a "upc" button.
Are you sure you have a Horizon box ??? That sounds like the old remote to me...

I just paired my Horizon remote with my LG, worked fine. Volume and on/off now working,
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  #202  
Old 27.01.2013, 15:06
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Compared to a Sky HD box, this thing is a complete in turd.
Mine looks like the five dud in this line up of duds.
Except their picuture is out of date, and the upc flower is in the lower left, in the photo it is upper left.
I think it is made my Cisco.

https://support-en.upc-cablecom.ch/a...l/a_id/58/p/15
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  #203  
Old 27.01.2013, 15:07
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Are you sure you have a Horizon box ??? That sounds like the old remote to me...

I just paired my Horizon remote with my LG, worked fine. Volume and on/off now working,
Despite only signing up in Dec, it looks like they gave me the old box.
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  #204  
Old 27.01.2013, 15:09
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Re: UPC Cablecom - NEW HD Box Launching in 2012

The new box ( Samsung ) was launched on 14th Jan. I suggest you speak to your UPC Cablecom rep and get it exchanged if you are keen on the new box. Alternate number is: 044 277 9111 - if they are busy, leave them your number and they will get back to you and English is spoken.

UPC Cablecom - NEW HD Box Launching in 2012
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  #205  
Old 27.01.2013, 15:11
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Re: UPC Cablecom - NEW HD Box Launching in 2012

I sent an email two weeks ago.
They didn't reply.

Is the new box a bad egg?
I've seen a lot of complaints about it.
Would you recommend going for an exchange?
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  #206  
Old 27.01.2013, 15:18
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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I sent an email two weeks ago.
They didn't reply.

Is the new box a bad egg?
I've seen a lot of complaints about it.
Would you recommend going for an exchange?
New box is fine. Better than the Cisco. It's quicker, cooler in operation, DLNA support, better Media aggregation in the form of a personal library of all your Media etc. I like it, no complaints so far. The best by far improvement is the channel switching, the Cisco was painful. Worth the upgrade just for this.
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  #207  
Old 27.01.2013, 20:03
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Anybody managed to get in via port 23 yet ? Would love to get access to the partition where recordings are stored...

Port 80, 23 and 49152 are open...but no response using a few Telnet clients.
Port 49152 has some weird terminal echo behaviour, I wonder what is listening... Quite a few P2P clients use that port...

No luck with SSH/rlogin either...
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  #208  
Old 27.01.2013, 21:38
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Okay, after my earlier post I'm going to go one further and say that from the usability standpoint, most of the Horizon interface is awkward and clunky. I will go further, however, when it comes to the "Library" section (where your recorded programmes live). This section is not just awkward, it's a total disaster of form over function, to an extreme rarely seen - it has form, but pretty much no function.

It's as if nobody thought to do any UX testing whatsoever. This is probably the case, as had I, at least, been called in as an off-the-street tester for this I'd have probably ended up smashing my way through the one-way glass in the testing lab with the bizarrely button-free remote control that comes with the Horizon box in the hope of getting my hands on whoever designed this terrible disaster of an interface.

On my old Mediabox HD Recorder (the Philips box), for which I am now strangely nostalgic, calling up the list of DVR recordings produced a list of recordings, most recent first, with series grouped intuitively (select the series title and you got a list of episodes, with numbers and episode titles and the full description a button push away if you wanted it). This worked actually quite well.

On the new box it's like playing bloody Find the Lady. You're presented with a series of large.. I would say icons, but they're so large they're cards. Each card represents a recorded show or a series. You cannot, however, tell which card represents which show without specifically selecting it with the arrow keys. To make matters worse, it's not a simple 2D grid - the cards are presented in two horizontal rows. Move "up" to select something on the top row and... the rows swap over, so what you selected is now on the bottom row, which is where the cursor also stays. This is so bewilderingly unintuitive and hard to navigate that it almost feels like a bad joke. But oh, the animated swapover is pretty to watch, so that's okay.

When on the offchance you find the show you wanted to watch, just pray it's not a series which you're looking for a specific episode of. Again, the old Philips box did this right - a list of numbered episodes, listed by date of transmission with the episode titles visible. So if you'd recorded a series repeat of, say, Fawlty Towers and wanted to watch "Waldorf Salad", you'd just choose "Fawlty Towers", scroll down until you found "Waldorf Salad" in the episode list, and hit OK to play.

In the Horizon super-hyper-3D-baboons-on-crack interface, oh, hey! It's screwy. Firstly, it uses the same insane barely-ordered card interface as above, so you scroll around and accidentally invert the whole list and generally bounce off the walls like you're down a coal mine in a power cut. When by persistence and possible good fortune, and after successfully saving against insanity (WIS) at DC25 (yeah, third edition D&D rules, sorry) you stub your toe against the episode you wa... ah, but first, how do you know this is the episode you want?

Back to Fawlty Towers, and in particular "Waldorf Salad". Unless you know already that it's episode 3 of series 2, you're stuck. But it won't be listed as "3". It'll probably be "9", because Fawlty Towers is mostly going to be shown as a single combined season now if it's repeated. Oh, and it's also quite possible they'll transmit them out of order as well. So what you now have to do is to select every. single. episode. with "OK", then scroll down in the super-hyper-by-Christ-this-is-slow-pull-my-fingernails-out interface to "INFO", select *that*, find out that oh, no, this isn't "Waldorf Salad" but "Basil the Rat", hit "Exit" until you get back to the episode list, and RINSE AND BLOODY REPEAT I WOULD USE WORSE WORDS BUT THEY'D PROBABLY GET FILTERED OR SOMETHING until by fortunate coincidence you finally find "Waldorf Salad". And by the time you do you'll be too irritated to fully enjoy Basil making sarcastic remarks about Americans.

It's horrible. It's truly horrible and ghastly. It's so horrible I can't even believe they've done this, that at no point anyone put their hands up and said "Wait! Stop! This is unusable! People will hate this!". There must have been some crazily senior VP at Liberty Global (UPC's parent company, don'tchaknow) who was just drooling over the 3D stuff and signed off on the interface because it looked pretty and the colours matched his Jaguar's paintwork, and I'm betting a lot of actual developers are weeping into their vending-machine coffee that their names are now associated with such a pile of entrails despite the reservations I bet a lot of people expressed about releasing this interface. But hey, the VP wanted to replace the Jag with an Aston Martin with the bonus he'd get for launching the new shinybox before EOQ1 2013, so launched it had to be. Am I the only person who gets a vision of Bill Lundberg from "Office Space" when attempting to picture that VP? I hope not..

If you know your UK broadcasting history, you'll know what I mean when I say that this is a managerial decision-making screwup of "Minipops" proportions.

I would make a video about this and send it to Cablecom, but I think all I'd get would be the boilerplate "thank you for your feedback". I despair.
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  #209  
Old 27.01.2013, 21:40
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Okay, after my earlier post I'm going to go one further ...
Woah, breathe! For the record I agree with you, but please, step away from the TV...
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  #210  
Old 27.01.2013, 21:48
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Nothing wrong with a nice cleansing rant.. *grin*
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  #211  
Old 27.01.2013, 23:20
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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New box is fine. Better than the Cisco. It's quicker, cooler in operation, DLNA support, better Media aggregation in the form of a personal library of all your Media etc. I like it, no complaints so far. The best by far improvement is the channel switching, the Cisco was painful. Worth the upgrade just for this.
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It's horrible. It's truly horrible and ghastly. It's so horrible I can't even believe they've done this, that at no point anyone put their hands up and said "Wait! Stop! This is unusable! People will hate this!"
This is polarised opinion of Marmite proportions... who to believe??
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  #212  
Old 28.01.2013, 00:22
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Okay, after my earlier post I'm going to go one further and say that from the usability standpoint <...>
I love it. It's so easy to use and navigate, everything where I expect it to be, and so intuitive. A lesson in design, form, function and a wonderful evolution.

Well, I suppose that one of us is happy.
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  #213  
Old 28.01.2013, 00:33
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Re: UPC Cablecom - NEW HD Box Launching in 2012

I'm seeing some annoying errors with the Horizon box.

"Sorry, this recording is not complete, it was stopped due to a recording clash (Error code 4015)"

I thought this thing was supposed to have 4 tuners?

I've also had error 4040. I forget the exact text, but the gist is that you are not allowed to record something that has already been recorded (although this was not the case)

I've also got entries in "My Library" for series recording which contain no episodes, even though recordings were made.

With the Philips box, crashes were so frequent that it was 50:50 that a recording would take place, and would complete. The Cisco box was, despite its faults, reliable in actually recording what was requested. It looks like the Horizon box has gone back 2 steps

Last edited by englishtim; 28.01.2013 at 00:45. Reason: another gripe
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  #214  
Old 28.01.2013, 06:23
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Wow, sounds like they learned nothing about UI design from feedback of the previous boxes. Also, good UIs for media boxes have been around for years and years. Why not just look at one of those and do something similar. No, let's re-invent the wheel and make it square at the same time.

Once you have one of these boxes with a good database and recording interface, you actually don't care about the speed of channel flipping, since you never do it anymore. You also never directly access the guide. You let your search functions find the shows you want, record them, and that's it. You set it up once with things you like, and maybe about once a month, add "new" things that are coming out. Example, one of the Swiss channels shows a quick ad which has movies playing that month. After seeing that, you add a general search and record for the title of the movie. It doesn't even have to be in the guide yet. You set it weeks ahead of time. But I'm talking about some space age GUI that existed in 1999...

Dan
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Old 28.01.2013, 10:30
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Re: UPC Cablecom - NEW HD Box Launching in 2012

I've already established that, unlike Sky and Virgin cable in the UK, these boxes can't be remotely programmed to record. There's no web-based interface or phone/tablet app.

Next thing ... does it pick up the start and end trigger for the programmes? For example if you set it to record eg Top Gear and the program starts 10 minutes late, does the box know this? Freeview recorders usually handle this (not sure about Sky/Virgin).
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Old 28.01.2013, 10:39
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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I've already established that, unlike Sky and Virgin cable in the UK, these boxes can't be remotely programmed to record. There's no web-based interface or phone/tablet app.

Next thing ... does it pick up the start and end trigger for the programmes? For example if you set it to record eg Top Gear and the program starts 10 minutes late, does the box know this? Freeview recorders usually handle this (not sure about Sky/Virgin).
Yet to test that, but you can choose to start x minutes before and end x minutes after the scheduled time. No good if delayed for long periods I suspect.
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  #217  
Old 28.01.2013, 10:40
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Channel flipping in real time is important to me...

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Wow, sounds like they learned nothing about UI design from feedback of the previous boxes. Also, good UIs for media boxes have been around for years and years. Why not just look at one of those and do something similar. No, let's re-invent the wheel and make it square at the same time.

Once you have one of these boxes with a good database and recording interface, you actually don't care about the speed of channel flipping, since you never do it anymore. You also never directly access the guide. You let your search functions find the shows you want, record them, and that's it. You set it up once with things you like, and maybe about once a month, add "new" things that are coming out. Example, one of the Swiss channels shows a quick ad which has movies playing that month. After seeing that, you add a general search and record for the title of the movie. It doesn't even have to be in the guide yet. You set it weeks ahead of time. But I'm talking about some space age GUI that existed in 1999...

Dan
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  #218  
Old 28.01.2013, 18:47
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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I've already established that, unlike Sky and Virgin cable in the UK, these boxes can't be remotely programmed to record. There's no web-based interface or phone/tablet app.

Next thing ... does it pick up the start and end trigger for the programmes? For example if you set it to record eg Top Gear and the program starts 10 minutes late, does the box know this? Freeview recorders usually handle this (not sure about Sky/Virgin).
Nope...the horizon box does not do this automatically (very annoying when taping from certain stations which are always a bit late - like the Ticino stations).
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  #219  
Old 28.01.2013, 21:33
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Nope...the horizon box does not do this automatically (very annoying when taping from certain stations which are always a bit late - like the Ticino stations).
Forgive me if I am wrong, but if the box is acting according to the EPG data provided by the TV station, then it would be up to the TV station to make sure their EPG is up to date. If they change broadcast times for a particular program and don't update the EPG, then the box wouldn't know.
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  #220  
Old 28.01.2013, 21:37
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Channel flipping in real time is important to me...
Me too! Highlighted by being in a hotel the other day which had upc cablecom digital TV, a modern Samsung TV and the DigiCard fitted, and it took 3 seconds to change channel... oh the joys of a single tuner

With the Horizon box preloading the next and previous channels, the channel flipping is really really fast and nearly as good as good ol' analog TV....
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