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  #281  
Old 19.03.2013, 10:58
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Its a test by professionals.
does that mean that it's then 100% objectively right, and then the other users are all lying?

Shall I post you a 100/15M screenshot from speedtest?
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  #282  
Old 19.03.2013, 12:06
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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a test by pctipp "nie die versprochenen 150 Mbit/s, sondern höchstens deren 50." The speed of 150 Mbits/s was never reached. Maximum was 50 Mbits/s!!

http://www.pctipp.ch/testcenter/hard...m_horizon.html
Clue's in the 1st line of your own link old chap, I think your OCD'ing on the anti-Cablecom thing I can send you a speed test of my 100 meg spedd if you like... doesn't mean everyone will get it though.
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  #283  
Old 19.03.2013, 13:45
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Clue's in the 1st line of your own link old chap, I think your OCD'ing on the anti-Cablecom thing I can send you a speed test of my 100 meg spedd if you like... doesn't mean everyone will get it though.

Domain name:
pctipp.ch

Holder of domain name:
IDG Communications AG
Bosshard Christoph
Buchhaltung
Witikonerstrasse 15
CH-8032 Zürich
Switzerland
Contractual Language: German

Technical contact:
Sunrise
Müller Roland
Hofwisenstrasse 50
CH-8153 Rümlang
Switzerland

DNSSEC:N

Name servers:
ns1.sunrise.ch [193.192.227.3]
ns2.sunrise.ch [195.141.56.5]
ns3.sunrise.ch [194.158.230.53]
ns4.sunrise.ch [194.230.1.5]

any more questions or does that clear it up a little?
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  #284  
Old 21.03.2013, 18:26
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Re: UPC Cablecom - NEW HD Box Launching in 2012

New Horizon box is waiting for me to pick up at the post office to replace the appalling Cisco thing that has been heating the room for the past few years.

Quick question that I didn't find addressed in this thread so far - if I install it, will it automatically disable my existing modem / router (which would be a great pain) or is that a manual option, meaning that I can rest assured that my network configuration won't be disturbed?
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  #285  
Old 22.03.2013, 09:05
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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New Horizon box is waiting for me to pick up at the post office to replace the appalling Cisco thing that has been heating the room for the past few years.

Quick question that I didn't find addressed in this thread so far - if I install it, will it automatically disable my existing modem / router (which would be a great pain) or is that a manual option, meaning that I can rest assured that my network configuration won't be disturbed?
Isnt part of the idea that one box replaces three? I replaced my modem and router and tv box with the horizon, all went smoothly.
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  #286  
Old 22.03.2013, 09:36
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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Isnt part of the idea that one box replaces three? I replaced my modem and router and tv box with the horizon, all went smoothly.
It is the fact that I don't want to replace my super reliable Apple router / wifi, and that it is located in a different part of the apartment together with all the cabling that goes with it for the fixed devices.
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  #287  
Old 22.03.2013, 11:16
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Im no expert but I use both. I have the normal router set up and a time capsule too.
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  #288  
Old 22.03.2013, 17:38
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I believe dawiz posted about this? On another thread or earlier in this thread. If you want to use your own router setup you need the "multiple room" option, apparently?

If this is not true, it would be good to know since you have to specify this when ordering.

Dan
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  #289  
Old 22.03.2013, 17:40
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By the way, I'm in the same boat, super reliable router setup that I want to keep.

Dan
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  #290  
Old 23.03.2013, 06:47
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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I believe dawiz posted about this? On another thread or earlier in this thread. If you want to use your own router setup you need the "multiple room" option, apparently?

If this is not true, it would be good to know since you have to specify this when ordering.

Dan
Yupp, you need to order the multi room package. I was able to keep my UBEE modem and the setup works like a charm
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  #291  
Old 23.03.2013, 08:01
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Does anyone know how to stop hairpin NAT on this box, i.e. stop my WAN side server addresses resolving to the LAN side router address when accessing from the LAN ?

It's a pain , all my servers admin pages point to the router admin page when accessed from the LAN.
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  #292  
Old 01.04.2013, 14:16
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Hi guys,
Some thoughts on the horizon box after spending the last couple of weeks with it. It hasn’t been an easy journey and I think I have made a terrible mistake switching from the Thomson router/Cisco combination! Sorry it’s long winded, but I have shed blood, sweat and tears over this horizon box over the last few days and thought some of this may be useful for others...

My new set up: Horizon box acting as router and media box; Synology DS213+ NAS and PS3 hard wired via Ethernet; airport express via wifi serving Bose sounddock; Windows desktop and laptop, HP photosmart printer connecting wirelessly; Ipads and iphone/android phones connecting wirlessly.

TV menu
Truly awful. As many have said already – the menu system and remote are terrible. The 3D menu is slow and obliterates the screen. The remote is way too simple and is lacking a button to ‘get this sh#t off my screen’! Getting to the tv guide takes way too long and I still haven’t found a way to view tomorrow, next Thursday etc.
Sometimes the ‘up’ arrow moves up in a list, in other options it scrolls the list choices up (i.e. the opposite).

Changing channels works faster than the old Cisco box, although this was never a big issue for me. However, with the horizon the screen is obliterated by the menu, so even though the video (and audio) change instantly you can’t actually see much until the menu disappears. And the real killer is that the text displaying the program name initially shows you what was on the channel the last time you viewed. You have to wait half a second for this to update to the current program (therefore if you are holding the up/down channel button and scanning through the stations, all you see is what was on that channel last time you watched it).

Internet speed
Despite the increase in internet speed (up to 150 MBs I think), browsing is much slower. This is because we only ever really use wifi for our connections (only the PS3 is hard wired into the horizon). The wifi seems to struggle to maintain a connection so any gain in line speed is lost due to connectivity issues.

Wifi range
This is as good as the Thomson, despite the lack of any visible aerials on the horizon box. I don’t think it is as stable as the Thomson though.

Movies on demand
These work well, the choice is limited (particularly for English language films) and it doesn’t seem to be any bigger than the range we had on the Cisco box.

Printing via airprint
This doesn’t work for me. It used to be great to be able to print wirelessly from the ipad. This seems to be a known problem apparently the Horizon box does not currently support the Bonjour protocol that Airprint uses

Airport express
My old set up with the Thomson router worked beautifully. The airport express (AE) streamed music from the itunes server on the Synology NAS to Bose speakers, and I could control the whole thing with the Synology DS Audio app on my phone/tablet. The AE was the first Apple product I’ve bought that plugged in and ‘just worked’. Not so with horizon, now I have to unplug the AEs and plug it back in each time I want to use it. The horizon seems to constantly lose the AE, neither my laptop or ipad/phone can see it until I reset (I never once had to reset it with the Thomson router – now it needs unplugging every hour or two). Even when it is working, it drops out a lot.

Connection to a Synology NAS
Again, this worked beautifully on the previous Thomson set up. My Synology DS213+ NAS is possibly the best bit of tech I have ever bought. The synology apps are great, (much better than itunes in my opinion). I could stream my tv/movies directly to my phone/ipad either inside the house or anywhere in the world. Previously, I could use DDNS with a synology registered domain name (<<myname>>.synology.me) to login to the Synology video station from both inside the LAN and from outside wherever I was. Now I have to use the internal IP address (192.168.xxx.xxx) to log in from inside the LAN, and the domain name when outside. A bit annoying, though the synology apps save the logins so it’s not a big deal to select the correct one depending on where I am.

I think this relates to UptheHatter’s problem:
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Does anyone know how to stop hairpin NAT on this box, i.e. stop my WAN side server addresses resolving to the LAN side router address when accessing from the LAN ?
(they are talking about it on the Cablecom forum: Google translate)

The other annoyance I have with the Synology now is that it never hibernates, the horizon must be constantly querying something as the lights are flashing all night long. So any power saving coming from only having one router/media box is lost in the constant activity of the Synology NAS.

Streaming TV/movies/music from the NAS
I got the horizon to search for the NAS and add it as a DLNA source. This works pretty well for streaming the TV episodes and films I have stored on the NAS (I did this previously via my PS3 which worked just as well). As of now, the files on the NAS do not appear under ‘my videos’ (The horizon states ‘this option is not yet available’), but I can get to them via ‘my devices’ which just browses through the folder list to find the files. It seems to play all the aiv/mp4 videos I have (my ipad has often failed to play some videos due to codec issues).

The ‘My music’ function doesn’t seem to work so well. Some music files have been added to ‘my music’ but bizarrely it just lists a few random tracks from each album (they are all visible when going through my devices, but only one can be cued up with this option – if you play the first track on an album, it won’t then go onto the next one).
I may well go back to using the PS3 for this; it is quicker and has a slightly better interface (it may also mean that my NAS can finally hibernate if I can find a way to make the horizon forget about it).

TV apps on the ipad/iphone
This is pretty cool, I had to change country to Switzerland to find the app in the app store. I found having the guide on my ipad the most useful feature (as it is just too much hassle to pull it up on the screen via the horizon box). Will also be useful for catching the football when I’m away from the house!
Apparently they will be launching a TV remote app for the horizon box soon which may sort out many of the annoyances of using the TV menu guide

Horizon router
The ‘on paper’ capabilities of the horizon built-in router seem better than the Thomson (e.g. port forwarding seems better – on the Thomson I had to do something that opened everything up as it couldn’t forward enough ports for the functionality of the Synology NAS). The web interface of the horizon is clean and simple, although I don’t really trust the list of connected devices (many which I know are connected are shown as ‘disconnected’ for some reason). It only shows those which are requesting an address via DHPC, which is a bit annoying as I often forget the ip addresses of those devices I’ve set to static.

I had a lot of unnecessary setup issues when I unpacked the horizon as the IP address it uses is 192.168.192.x; the old Thomson router used 192.168.0.x. When I plugged it in, none of my devices with static IP addresses were visible (as they were still on a different network), I had to reset them all (which meant replugging in the Thomson for things like the NAS). I realised after wards I could probably just have reset the Horizon IP to 192.168.0.x and saved all the bother, but you live and learn).

I now have to decide whether to send the old Cisco box back, or go back to the old set up and send the horizon back. I’ve come to the conclusion that the router in the horizon box isn’t up to the job at all, so I will have to either put the Thomson router back in the system (or more likely a ZyXel router I picked up as an upgrade to the Thomson but never installed). I think I may keep the horizon box, as there is a chance they can completely redesign the interface/menus (or that the upcoming phone app can overcome the problems).

The only issue I actually had with the Cisco box was when you hit the guide button it would take a few seconds to come up – that was all that needed fixing in my view. What they have done with the horizon box is an abomination and instead of a simple improvement they have gone for ‘style over substance’ and ruined a lot of functionality. As others have mentioned, if you have a good, reliable network/media set up I would avoid this horizon box for now. I have found no advantage to having it, and really regret what I have done to my home network. Next long weekend will be spent undoing all the damaage!

Cheers,
J
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  #293  
Old 01.04.2013, 14:26
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Well im happy I have Swisscom
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Hi guys,
Some thoughts on the horizon box after spending the last couple of weeks with it. It hasn’t been an easy journey and I think I have made a terrible mistake switching from the Thomson router/Cisco combination! Sorry it’s long winded, but I have shed blood, sweat and tears over this horizon box over the last few days and thought some of this may be useful for others...

My new set up: Horizon box acting as router and media box; Synology DS213+ NAS and PS3 hard wired via Ethernet; airport express via wifi serving Bose sounddock; Windows desktop and laptop, HP photosmart printer connecting wirelessly; Ipads and iphone/android phones connecting wirlessly.

TV menu
Truly awful. As many have said already – the menu system and remote are terrible. The 3D menu is slow and obliterates the screen. The remote is way too simple and is lacking a button to ‘get this sh#t off my screen’! Getting to the tv guide takes way too long and I still haven’t found a way to view tomorrow, next Thursday etc.
Sometimes the ‘up’ arrow moves up in a list, in other options it scrolls the list choices up (i.e. the opposite).

Changing channels works faster than the old Cisco box, although this was never a big issue for me. However, with the horizon the screen is obliterated by the menu, so even though the video (and audio) change instantly you can’t actually see much until the menu disappears. And the real killer is that the text displaying the program name initially shows you what was on the channel the last time you viewed. You have to wait half a second for this to update to the current program (therefore if you are holding the up/down channel button and scanning through the stations, all you see is what was on that channel last time you watched it).

Internet speed
Despite the increase in internet speed (up to 150 MBs I think), browsing is much slower. This is because we only ever really use wifi for our connections (only the PS3 is hard wired into the horizon). The wifi seems to struggle to maintain a connection so any gain in line speed is lost due to connectivity issues.

Wifi range
This is as good as the Thomson, despite the lack of any visible aerials on the horizon box. I don’t think it is as stable as the Thomson though.

Movies on demand
These work well, the choice is limited (particularly for English language films) and it doesn’t seem to be any bigger than the range we had on the Cisco box.

Printing via airprint
This doesn’t work for me. It used to be great to be able to print wirelessly from the ipad. This seems to be a known problem apparently the Horizon box does not currently support the Bonjour protocol that Airprint uses

Airport express
My old set up with the Thomson router worked beautifully. The airport express (AE) streamed music from the itunes server on the Synology NAS to Bose speakers, and I could control the whole thing with the Synology DS Audio app on my phone/tablet. The AE was the first Apple product I’ve bought that plugged in and ‘just worked’. Not so with horizon, now I have to unplug the AEs and plug it back in each time I want to use it. The horizon seems to constantly lose the AE, neither my laptop or ipad/phone can see it until I reset (I never once had to reset it with the Thomson router – now it needs unplugging every hour or two). Even when it is working, it drops out a lot.

Connection to a Synology NAS
Again, this worked beautifully on the previous Thomson set up. My Synology DS213+ NAS is possibly the best bit of tech I have ever bought. The synology apps are great, (much better than itunes in my opinion). I could stream my tv/movies directly to my phone/ipad either inside the house or anywhere in the world. Previously, I could use DDNS with a synology registered domain name (<<myname>>.synology.me) to login to the Synology video station from both inside the LAN and from outside wherever I was. Now I have to use the internal IP address (192.168.xxx.xxx) to log in from inside the LAN, and the domain name when outside. A bit annoying, though the synology apps save the logins so it’s not a big deal to select the correct one depending on where I am.

I think this relates to UptheHatter’s problem:


(they are talking about it on the Cablecom forum: Google translate)

The other annoyance I have with the Synology now is that it never hibernates, the horizon must be constantly querying something as the lights are flashing all night long. So any power saving coming from only having one router/media box is lost in the constant activity of the Synology NAS.

Streaming TV/movies/music from the NAS
I got the horizon to search for the NAS and add it as a DLNA source. This works pretty well for streaming the TV episodes and films I have stored on the NAS (I did this previously via my PS3 which worked just as well). As of now, the files on the NAS do not appear under ‘my videos’ (The horizon states ‘this option is not yet available’), but I can get to them via ‘my devices’ which just browses through the folder list to find the files. It seems to play all the aiv/mp4 videos I have (my ipad has often failed to play some videos due to codec issues).

The ‘My music’ function doesn’t seem to work so well. Some music files have been added to ‘my music’ but bizarrely it just lists a few random tracks from each album (they are all visible when going through my devices, but only one can be cued up with this option – if you play the first track on an album, it won’t then go onto the next one).
I may well go back to using the PS3 for this; it is quicker and has a slightly better interface (it may also mean that my NAS can finally hibernate if I can find a way to make the horizon forget about it).

TV apps on the ipad/iphone
This is pretty cool, I had to change country to Switzerland to find the app in the app store. I found having the guide on my ipad the most useful feature (as it is just too much hassle to pull it up on the screen via the horizon box). Will also be useful for catching the football when I’m away from the house!
Apparently they will be launching a TV remote app for the horizon box soon which may sort out many of the annoyances of using the TV menu guide

Horizon router
The ‘on paper’ capabilities of the horizon built-in router seem better than the Thomson (e.g. port forwarding seems better – on the Thomson I had to do something that opened everything up as it couldn’t forward enough ports for the functionality of the Synology NAS). The web interface of the horizon is clean and simple, although I don’t really trust the list of connected devices (many which I know are connected are shown as ‘disconnected’ for some reason). It only shows those which are requesting an address via DHPC, which is a bit annoying as I often forget the ip addresses of those devices I’ve set to static.

I had a lot of unnecessary setup issues when I unpacked the horizon as the IP address it uses is 192.168.192.x; the old Thomson router used 192.168.0.x. When I plugged it in, none of my devices with static IP addresses were visible (as they were still on a different network), I had to reset them all (which meant replugging in the Thomson for things like the NAS). I realised after wards I could probably just have reset the Horizon IP to 192.168.0.x and saved all the bother, but you live and learn).

I now have to decide whether to send the old Cisco box back, or go back to the old set up and send the horizon back. I’ve come to the conclusion that the router in the horizon box isn’t up to the job at all, so I will have to either put the Thomson router back in the system (or more likely a ZyXel router I picked up as an upgrade to the Thomson but never installed). I think I may keep the horizon box, as there is a chance they can completely redesign the interface/menus (or that the upcoming phone app can overcome the problems).

The only issue I actually had with the Cisco box was when you hit the guide button it would take a few seconds to come up – that was all that needed fixing in my view. What they have done with the horizon box is an abomination and instead of a simple improvement they have gone for ‘style over substance’ and ruined a lot of functionality. As others have mentioned, if you have a good, reliable network/media set up I would avoid this horizon box for now. I have found no advantage to having it, and really regret what I have done to my home network. Next long weekend will be spent undoing all the damaage!

Cheers,
J
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  #294  
Old 01.04.2013, 14:38
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Re: UPC Cablecom - NEW HD Box Launching in 2012

The Horizon will be constantly querying the Synology for new media. The Synology also takes forever to create thumbnails etc. There are Synology apps to shut down services at certain times, keep the NAS offline , or at least shut down services during periods when you are asleep or not at home. Eventually it will quiesce.
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  #295  
Old 01.04.2013, 16:24
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Why did you use static IPs?
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  #296  
Old 02.04.2013, 11:01
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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[FONT=Arial]Hi guys,
Some thoughts on the horizon box after spending the last couple of weeks with it.
All your issues seem to be coming from the network side of Horizon. You can keep your Thomson router and just use Horizon as a Set top box, then your old network settings can remain as they have been before. You can still use the iPad app and you can match the Horizon box to your old settings (NAS, etc also).
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  #297  
Old 07.04.2013, 20:08
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Re: UPC Cablecom - NEW HD Box Launching in 2012

I realise with hindsight I was probably being too optimistic thinking the all-in-one option of the horizon box would be flexible enough for our network.

Unfortunately we may be stuck with it, as I've spent all day trying to re-setup the old Thomson router but it isn't working at all. Strangley, the router seems to go through the set up fine, but doesn't get an IP address. After a short time, all four lights (power, ds, us, end even online) come on and stay on, but when I connect my latop (via cable or wifi) it says there is no internet. I've tried multiple cables, reset the router to factory (I've done this may times before with no problems), restarted everthing etc, but the Thomson router no longer seems to work on my line.

I guess I will have to try customer service this week, but it is almost as if our line has been paired with a horizon system and won't accept anything else! If we could at least get a decent home network back we can probably live with the tv box. On the plus side, the annoying guide/menu means that we've been watching less tv and listening to more music (and I'm even get more exercise as I can no longer control my music from the ipad!).
J
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  #298  
Old 07.04.2013, 20:31
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Re: UPC Cablecom - NEW HD Box Launching in 2012

Well why not buy another Router
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I realise with hindsight I was probably being too optimistic thinking the all-in-one option of the horizon box would be flexible enough for our network.

Unfortunately we may be stuck with it, as I've spent all day trying to re-setup the old Thomson router but it isn't working at all. Strangley, the router seems to go through the set up fine, but doesn't get an IP address. After a short time, all four lights (power, ds, us, end even online) come on and stay on, but when I connect my latop (via cable or wifi) it says there is no internet. I've tried multiple cables, reset the router to factory (I've done this may times before with no problems), restarted everthing etc, but the Thomson router no longer seems to work on my line.

I guess I will have to try customer service this week, but it is almost as if our line has been paired with a horizon system and won't accept anything else! If we could at least get a decent home network back we can probably live with the tv box. On the plus side, the annoying guide/menu means that we've been watching less tv and listening to more music (and I'm even get more exercise as I can no longer control my music from the ipad!).
J
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Old 07.04.2013, 20:37
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Re: UPC Cablecom - NEW HD Box Launching in 2012

I found this but its all in German

https://support.upc-cablecom.ch/app/...E3WjdubA%3D%3D

Maybe it helps
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Old 07.04.2013, 20:43
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Re: UPC Cablecom - NEW HD Box Launching in 2012

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I realise with hindsight I was probably being too optimistic thinking the all-in-one option of the horizon box would be flexible enough for our network.

Unfortunately we may be stuck with it, as I've spent all day trying to re-setup the old Thomson router but it isn't working at all. Strangley, the router seems to go through the set up fine, but doesn't get an IP address. After a short time, all four lights (power, ds, us, end even online) come on and stay on, but when I connect my latop (via cable or wifi) it says there is no internet. I've tried multiple cables, reset the router to factory (I've done this may times before with no problems), restarted everthing etc, but the Thomson router no longer seems to work on my line.

I guess I will have to try customer service this week, but it is almost as if our line has been paired with a horizon system and won't accept anything else! If we could at least get a decent home network back we can probably live with the tv box. On the plus side, the annoying guide/menu means that we've been watching less tv and listening to more music (and I'm even get more exercise as I can no longer control my music from the ipad!).
J
Your old router has been de-authenticated, and authentication now takes place on the new Horizon box. Your Thomson will never be the gateway/modem unless you phone customer support.

Keep your Internet WAN connection via the Horizon. Keep you LAN WiFi via the Thompson. Plug your Thomson into the Horizon. Setup up the Horizon box via the Intranet/Local IP address in a browser and choose <MENU> --> BASIC --> Home Network" (What this means is that the Horizon will DHCP off the Thomson, rather than act as a DHCP server itself. This is all published on the Cablecom Website and in manuals that came with the box.
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