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Old 11.10.2011, 19:54
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problem with sunrise surf

I deactivate the option but each time sunrise charge me the 7,5 chf.Someone has the same problem?
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Old 11.10.2011, 19:59
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Re: problem with sunrise surf

Hi, welcome to the forum. perhaps if you explain a bit more your issue, someone else could give you advise or relate to your problem. By the way, have you called sunrise help center, they have the english option.
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Old 11.10.2011, 20:09
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Re: problem with sunrise surf

The problem with sunrise surf here in Switzerland is that we don't have a beach. Otherwise it would be great.
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Old 11.10.2011, 21:24
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Re: problem with sunrise surf

is one option with name sunrise surf 250 Mb and cost 7,5 chf,they refunded me for the problem but it's an 6 months problem old and they don't correct.i want to know if other people use this option and had the same issue?
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Old 11.10.2011, 21:26
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Re: problem with sunrise surf

I had the same problem using Mein Konto on their Web - for some reason it was grayed out / disabled when trying to opt out of the 250MB surf add-on.

A call to the Customer Care Centre resolved it, confirmed upon receiving the next PDF invoice.
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Old 11.10.2011, 21:46
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Re: problem with sunrise surf

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is one option with name sunrise surf 250 Mb and cost 7,5 chf,they refunded me for the problem but it's an 6 months problem old and they don't correct.i want to know if other people use this option and had the same issue?
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I had the same problem using Mein Konto on their Web - for some reason it was grayed out / disabled when trying to opt out of the 250MB surf add-on.

A call to the Customer Care Centre resolved it, confirmed upon receiving the next PDF invoice.
I had the first issue the February but i notice that sunrise haven't corrected the problem until now.If they know the problem why they don't correct.I will try with "surf stop" without opt out from my Mein Konto that i did always.
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