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Old 12.11.2011, 12:20
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Msg stops coming...( to Orange CH mobile number )

I registered to Orange like two months ago and things have been just fine until recently. The weird stuff happened that I could text my friends abroad with no issue but could no longer receive any messages from them tho they've trying like a thou times!

The customer care number looks like never connecting to a English-speaking staff and the online incident submission led to a resolved status only that the problem persists!

Anyone experienced the similar issue before?
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Old 12.11.2011, 15:30
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Re: Msg stops coming...( to Orange CH mobile number )

Orange.ch do have English speaking staff as I have called them before.

What type of phone do you have?
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Old 12.11.2011, 15:58
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Re: Msg stops coming...( to Orange CH mobile number )

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Orange.ch do have English speaking staff as I have called them before.

What type of phone do you have?
a PrePay phone
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Old 12.11.2011, 16:48
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Re: Msg stops coming...( to Orange CH mobile number )

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I registered to Orange like two months ago and things have been just fine until recently. The weird stuff happened that I could text my friends abroad with no issue but could no longer receive any messages from them tho they've trying like a thou times!

The customer care number looks like never connecting to a English-speaking staff and the online incident submission led to a resolved status only that the problem persists!

Anyone experienced the similar issue before?
Never had a problem like this with Orange. In fact I always get an English speaking staff person whenever I call in for help.
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Old 12.11.2011, 17:03
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Open another case in their online system and refer to the closed one.
I had an opposite problem - I couldn't send messages out after roaming abroad. It took them several weeks to fix the issue :-)
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Old 12.11.2011, 17:40
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Re: Msg stops coming...( to Orange CH mobile number )

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a PrePay phone
Might be easiest to just get another sim card...
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Old 20.11.2011, 20:47
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Re: Msg stops coming...( to Orange CH mobile number )

It's been 20 days still the prob persists... wonder if all English-speaking customer staff for prepay phones have been made redundant...
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Old 21.11.2011, 09:15
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Re: Msg stops coming...( to Orange CH mobile number )

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It's been 20 days still the prob persists... wonder if all English-speaking customer staff for prepay phones have been made redundant...
You could check the following settings: 'Message sent as: Text', Preferred connection: GSM'. Or you can try a factory reset.
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