I have a subscription with orange and my phone model is SE xperia Arc. I will be travelling abroad for a few months and when i went to enquire about unlocking the customer rep said that orange simlocks only iphones and blackberrys. the rest of the devices are unlocked by default. I did not believe this and tried out a lebara SIM on my device. Now comes the confusing part:

1. the phone accepts the SIM and does not ask for an unlock code (like it should if it was truly simlocked)

2. but i am unable to latch onto any network to make calls.

I am confused now. Is it just network locked? how do i verify what state it is in? can someone please let me know the status of orange non-iphone and non-blackberry devices? is what the rep said true of all other orange phones?

I am ready to pay the remainder of my contract commitment if i can unlock the phone but the rep just said it does not require an unlock. maybe, i should take the lebara sim with me and show that i am unable to make calls.

http://www1.orange.ch/en/business/mo...ices/sim-lock/