Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 03.01.2012, 13:01
OutofRange331's Avatar
Newbie 1st class
 
Join Date: Aug 2009
Location: Thalwil
Posts: 29
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 5 Posts
OutofRange331 has no particular reputation at present
Help! PC/computer technician needed in Zurich/Zug area

We returned from the Christmas holidays and our laptop (which we lugged with us and never once turned on...oops) is all sorts of persnickety since logging in yesterday. When we log in, the welcome screen won't go away, it just "spins" after we put in our log in details.

It opens in Safe Mode, but is painfully slow.

I got it to open regularly last night once, but it was painfully slow, too. Delayed typing, programs wouldn't open when clicked. It was like the computer had a hangover.

This morning, we went to log in, and the same "spinning" happened. We've done a full and quick virus scan and even defragmented the hard drive.

We're at a loss...any suggestions for fixing will be greatly appreciated.
Reply With Quote
  #2  
Old 03.01.2012, 15:01
Sudo's Avatar
Member
 
Join Date: Sep 2011
Location: Zürich
Posts: 105
Groaned at 2 Times in 2 Posts
Thanked 98 Times in 41 Posts
Sudo is considered knowledgeableSudo is considered knowledgeableSudo is considered knowledgeable
Re: Help! PC/computer technician needed in Zurich/Zug area

Does it make weird noises as well?
Sounds to me as a harddrive faillure. Make sure you backup your data asap. Afterwards just drop it off in a computer repair shop to swap the harddrive and reinstall.
Reply With Quote
This user would like to thank Sudo for this useful post:
  #3  
Old 03.01.2012, 15:31
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,540
Groaned at 204 Times in 120 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: Help! PC/computer technician needed in Zurich/Zug area

It may be doing a large update. Or a monthly full virus scan etc.
Let it run overnight and see if the disk actvity is still there in the morning.

As said before. Back up now. Now. Right now. Stop reading this and back up your PC.


















Why are you still reading this ?
Reply With Quote
This user would like to thank Upthehatters2008 for this useful post:
  #4  
Old 03.01.2012, 16:07
OutofRange331's Avatar
Newbie 1st class
 
Join Date: Aug 2009
Location: Thalwil
Posts: 29
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 5 Posts
OutofRange331 has no particular reputation at present
Re: Help! PC/computer technician needed in Zurich/Zug area

Hi - it's so odd that it would just fail like that after running so perfectly for a year. I even commented a few weeks ago how well the computer was running. We don't save anything on the hard drive, but instead an external drive which we use to back up the little bit that lives on the computer.

Argh...technology!

Quote:
View Post
Does it make weird noises as well?
Sounds to me as a harddrive faillure. Make sure you backup your data asap. Afterwards just drop it off in a computer repair shop to swap the harddrive and reinstall.
Reply With Quote
  #5  
Old 03.01.2012, 16:08
OutofRange331's Avatar
Newbie 1st class
 
Join Date: Aug 2009
Location: Thalwil
Posts: 29
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 5 Posts
OutofRange331 has no particular reputation at present
Re: Help! PC/computer technician needed in Zurich/Zug area

good suggestion and thought about the large update...I'll leave it on tonight and see what happens.


Quote:
View Post
It may be doing a large update. Or a monthly full virus scan etc.
Let it run overnight and see if the disk actvity is still there in the morning.

As said before. Back up now. Now. Right now. Stop reading this and back up your PC.


















Why are you still reading this ?
Reply With Quote
  #6  
Old 03.01.2012, 17:51
Forum Veteran
 
Join Date: Nov 2011
Location: Mies
Posts: 986
Groaned at 15 Times in 11 Posts
Thanked 743 Times in 421 Posts
catandmouse has earned the respect of manycatandmouse has earned the respect of manycatandmouse has earned the respect of many
Re: Help! PC/computer technician needed in Zurich/Zug area

There were a couple of .NET updates in the latest Windows updates and on my old XP machine they took an awful long time to install (I don't know how long as I gave up waiting, but certainly at least 1 hour).
Reply With Quote
  #7  
Old 03.01.2012, 18:41
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Help! PC/computer technician needed in Zurich/Zug area

Quote:
View Post
There were a couple of .NET updates in the latest Windows updates and on my old XP machine they took an awful long time to install (I don't know how long as I gave up waiting, but certainly at least 1 hour).
And today there's a security update to those .NET Framework 4 updates...
Reply With Quote
  #8  
Old 03.01.2012, 19:24
cst cst is offline
Member
 
Join Date: Nov 2011
Location: Zürich
Posts: 184
Groaned at 13 Times in 5 Posts
Thanked 103 Times in 51 Posts
cst has no particular reputation at present
Re: Help! PC/computer technician needed in Zurich/Zug area

Quote:
View Post
It may be doing a large update. Or a monthly full virus scan etc.
Let it run overnight and see if the disk actvity is still there in the morning.

As said before. Back up now. Now. Right now. Stop reading this and back up your PC.
If it is updating or doing a virus scan then the user should be able to tell by opening Windows Update or whichever virus scan program is installed.
Reply With Quote
  #9  
Old 03.01.2012, 21:28
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 14,205
Groaned at 256 Times in 224 Posts
Thanked 21,096 Times in 8,564 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Help! PC/computer technician needed in Zurich/Zug area

Not if it's mucking about updating stuff before the OS becomes available.
Reply With Quote
  #10  
Old 03.01.2012, 21:37
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 11,453
Groaned at 527 Times in 444 Posts
Thanked 20,485 Times in 10,771 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Help! PC/computer technician needed in Zurich/Zug area

Quote:
View Post
Hi - it's so odd that it would just fail like that after running so perfectly for a year. I even commented a few weeks ago how well the computer was running. We don't save anything on the hard drive, but instead an external drive which we use to back up the little bit that lives on the computer.

Argh...technology!
about "it's so odd that it would just fail like that after running so perfectly for a year."

It is odd that so many people do ask that sort of question; problems (unfortunately) can occur at any time.

Is your network running OK; no loose network connections? Did you try switching off your modem/router & restarting?
Reply With Quote
  #11  
Old 04.01.2012, 09:24
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 14,205
Groaned at 256 Times in 224 Posts
Thanked 21,096 Times in 8,564 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Help! PC/computer technician needed in Zurich/Zug area

Quote:
View Post
...
It is odd that so many people do ask that sort of question; problems (unfortunately) can occur at any time...
Indeed. My harddrive failed literally seconds after a complete backup had finished.
Reply With Quote
  #12  
Old 06.01.2012, 02:26
Member
 
Join Date: Jun 2010
Location: Zurich
Posts: 130
Groaned at 5 Times in 4 Posts
Thanked 19 Times in 15 Posts
m509272 has annoyed a few people around herem509272 has annoyed a few people around here
Re: Help! PC/computer technician needed in Zurich/Zug area

You mentioned you lugged it around with you. Could be a couple of things due to a severe jar.

Most likely a hard drive issue if it doesn't resolve itself after you've left it on say overnight. Do the following first though.

If the memory stick(s) got a bit loose it would likely blue screen on you but it is something to check because I've seen PCs work until a certain point is reached and then something goes wrong but usually results in a crash but could result in a hang as you describe. With it unplugged and battery removed open the memory compartment usually on the bottom behind a panel that is secured with usually a single screw. Remove the memory and reinstall. Close the panel, turn back on. If it still is having a problem and you have another PC, download yourself a bootable copy of memtest at www.memtest.org. Run it on the laptop for a few hours. You might find you have some bad memory. If it passes the tests after a few hours your memory is likely fine.

Assuming that's ok, then address the hard drive because we know your memory is good and won't create problems that aren't there on your hard drive or make them worse. Run whatever disk diagnostics you have or do a google search for bootable disk diagnostics. After running those you should have an idea of what's going on.
Reply With Quote
  #13  
Old 26.08.2012, 20:58
sharon's Avatar
Senior Member
 
Join Date: Mar 2006
Location: Kilchberg
Posts: 424
Groaned at 0 Times in 0 Posts
Thanked 96 Times in 68 Posts
sharon has made some interesting contributions
Re: Help! PC/computer technician needed in Zurich/Zug area

Is there anyone that I can get to come to sort out my mac? Or can you recommend someone? It would be quicker to send a letter (including going to the post office) than to send an email - its not the internet as the iPads are working fine

Thanks!
Reply With Quote
  #14  
Old 26.08.2012, 21:08
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 14,205
Groaned at 256 Times in 224 Posts
Thanked 21,096 Times in 8,564 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Help! PC/computer technician needed in Zurich/Zug area

Macs aren't, generally, as easy to fix as non-apple laptops/computers - more difficult to get into, and non-common parts. Your best option is probably the apple store; if the one person who actually knows anything technical is there.
Reply With Quote
This user would like to thank NotAllThere for this useful post:
  #15  
Old 26.08.2012, 22:39
Hobs's Avatar
Member
 
Join Date: Aug 2012
Location: Mostly Amsterdam
Posts: 109
Groaned at 0 Times in 0 Posts
Thanked 168 Times in 94 Posts
Hobs is considered knowledgeableHobs is considered knowledgeableHobs is considered knowledgeable
Re: Help! PC/computer technician needed in Zurich/Zug area

A colleague's 2 Macs died mysteriously over the summer and she used MisterQ - he fixed them quickly & efficiently. Tel 0800 007 800 www.mister-q.com

Best of luck

Hobs
Reply With Quote
Reply

Tags
computer, computer help, computer problems, technician




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Help needed - Buying computer in Switzerland Guest General off-topic 17 10.12.2014 10:36
IT Technician needed in Zurich geeboo Commercial 5 25.01.2010 23:18
PC repair shop in Zurich area needed Kensei Other/general 15 01.08.2007 21:07
PC literate person needed in Zug nicnac TV/internet/telephone 0 15.05.2007 12:02


All times are GMT +2. The time now is 06:11.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0