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Old 18.01.2012, 20:36
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Leaving Switzerland with a running contract... new process?

I remember that a couple of years ago if you officially left Switzerland your mobile contract could be automatically cat off and you didn't have to pay anything (which I actually find unfair for the companies).


I asked at an Orange store here in Lausanne if this is still the case and the guy told me there's a new process and you can't cancel your contract for free any more. But he couldn't explain me the details, because it's a new process and it's managed by the customer care.


Does anybody know what exactly you have to pay?

In my opinion, it is fair to pay the pro-rata amount of the subsidy you received. For instance, if you paid 200 francs for a phone that at the time costed 350, are on a yearly contract, and you cancel it after 7 months, you should pay 5/12 of the 150 francs of the phone subsidy.
Or, if you got a contract without a phone with a discount on the monthly fee, you should pay 5/12 of the total discount.


I really hope they didn't introduce some crazy ETFs (early termination fees)....
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Old 18.01.2012, 21:00
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Re: Leaving Switzerland with a running contract... new process?

I am sure this is contract specific. Best to call Orange customer service or read your contract

Last edited by jako; 18.01.2012 at 23:16.
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Old 09.02.2012, 14:55
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Re: Leaving Switzerland with a running contract... new process?

Since we will be leaving Switzerland shortly, we have an offer to exchange an Orange Subscription (optionally including an iPhone 4 as well). subscription: 90 mins, 1GB data, 0 sms subscription cost: 50 CHF/month subscription valid till May 2013 We will take care of the administrative costs to change the name of the contract owner. The change can take place around the mid of March. We can offer to pay for 2 months (i.e. 100 CHF) so that the new owner only pays for 1 year (i.e. May 2012 - May 2013). iphone specifications iphone 4, 16GB, black, took out with the contract starting in May 2011. iPhone is in excellent condition.
If someone is interested in the iphone as well, We can offer that for 300 CHF (negotiable) Please PM if interested.

Mods, please delete post if not applicable here. I am also posting in the For Sale section.
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Old 09.02.2012, 16:24
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Re: Leaving Switzerland with a running contract... new process?

From Orange.ch:

Only the legal owner of an account can cancel a subscription:

  • By phoning 0800 700 700
    Cancellation department opening hours:
    Monday - Friday: 9 AM - 7 PM
  • By writing to:
    Orange Communications SA
    4 Rue du Caudray
    P.O. Box
    1020 Renens 1
  • By email to info@orange.ch (attach a copy of your proof of identity)
If you cancel your contract before its expiry date, you will incur an early termination fee.
If you wish to cancel before the expiry date, a fee will be charged according to the length of the extension (CHF 300. for 12 months and CHF 500. for 24 months / iPhone customers: CHF 600.- for 12 months and CHF 800.- for 24 months).
Deadline: your cancellation request must reach us at least 30 days before the date your contract is due to end.
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