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Old 26.01.2012, 22:04
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Thanks, Cablecom

I've been with Cablecom for almost two years and, apart from a day's internet outage a few months ago, it's been very good.

A few weeks ago I started to have problems with my mediabox (the TV tuner). Mine, an old analogue one, started to hang after being left overnight. If I unplugged it (which I normally always do overnight) it would need to be plugged in/out a few times before booting up properly.

On Monday, I logged a support call online by describing my problem (in English) and asking if there was any fix, or a way to get the box repaired.

On Tuesday I had an email apologising for the faulty box and saying they would send a new one, and could I then please send the faulty box back.

Wednesday (yesterday) a new mediabox arrived. An HD one (not that it matters; I don't subscribe to any HD channels). Works perfectly.

*happy*

Good customer service.
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Old 26.01.2012, 23:13
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Re: Thanks, Cablecom

Don't rub it in!! Our new flat doesn't have cable
I already don't like swisscom and we haven't even moved in yet!!!
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Old 27.01.2012, 00:36
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Re: Thanks, Cablecom

Well, let's swap apartments! I'm sure by removing two bedrooms and that huge terrace, but getting a cable connection in return, will make you very happy!

Last edited by adrianlondon; 27.01.2012 at 11:19. Reason: Replaced hunk with outdoor space. Pity.
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Old 27.01.2012, 07:08
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Re: Thanks, Cablecom

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Well, let's swap apartments! I'm sure by removing two bedrooms and that huge terrance, but getting a cable connection in return, will make you very happy!
Who is Terrance and why is he so huge?

To be serious, we have Cablecom and are very happy with their service. We also had our mediabox replaced very quickly when the old one died, and we are moving to a new apartment soon which thankfully has Cablecom. Yay!

Last edited by hannah'sauntie; 27.01.2012 at 07:52. Reason: spelling
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Old 27.01.2012, 07:41
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Re: Thanks, Cablecom

Cablecom sent me a letter to let me know that the receaver I use was old and had some promblems, and they will be sending me a new up to date
model, no charge, just return the old one when the new one arrives.
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Old 27.01.2012, 08:59
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Re: Thanks, Cablecom

When I first got Cablecom, my internet wouldn't work due to an "outage in the area". It still didn't work after 5 days so they IMMEDIATELY sent a technician out, causing me to rush home from work, and with 30 minutes it was working perfectly.

Plenty of people I work with have had bad Cablecom experiences; I've been pleasantly surprised so far!
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Old 28.01.2012, 11:36
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Re: Thanks, Cablecom

Got the new receaver/recorder yesterday in the post. A bit more complicated, but it is faster and a better quality pitcher. The English chanels still cost 6 sf per month. Yes I am a HAPPY boy.
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Old 28.01.2012, 13:42
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Re: Thanks, Cablecom

I was having internet issues all last week, very slow or non-at all, sometimes the normal 50mb, but TV and phone were fine.

I called the Friday morning around 09:45 and got straight through amazingly, but the lady didn't speak good English but made notes of acc' number etc and the issue and said someone would call me back. At 10:20 someone did call back on the mobile when I was out, and said they run a test and the problem is a scable issue not my hardware, can they restart the system remotely to verify, which they did and said yep, defo' wall socket. At 14:25 the engineer was in, tweaked the box in the cellar and did something with the wall socket and bingo normal service resumed... can't get better than that
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Old 29.01.2012, 18:30
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For us, CC has been the best customer care experience we've had so far here. They're dedicated to get things done and usually quickly and painlessly. That said, CC's products seem to have more outages than Swisscom's - but you get a lot more for the same money from CC

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