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Old 09.02.2012, 13:18
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Phone Number Porting Process

Hi All,

I currently have a Swisscom abo that is expiring in the coming months. I'd like to cancel it and take up a M-Budget abo. In what order do I do things?

Do I first cancel my Swisscom abo, and then take a new M-Budget abo, and then go back to Swisscom and ask them to transfer the number? Or can I do it at the same time: cancel old and take new contract? (But don't I need to write Swisscom a letter like a month or 2 ahead telling them I am cancelling?)

And does it cost any extra to port a number? From searching here in the EF forum, it seems it takes about 20 days to port the number (?)

If someone has done this recently, I'd be glad to hear how it went, and what's the best order to do things in.

Thanks.
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Old 09.02.2012, 18:29
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Re: Phone Number Porting Process

The new provider usually takes over the porting process - Swisscom as your old provider can't initiate it. Swisscom can however block the porting process for unpaid bills, so make sure they are all paid up.
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Old 10.02.2012, 13:55
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Hi All,

I currently have a Swisscom abo that is expiring in the coming months. I'd like to cancel it and take up a M-Budget abo. In what order do I do things?

Do I first cancel my Swisscom abo, and then take a new M-Budget abo, and then go back to Swisscom and ask them to transfer the number? Or can I do it at the same time: cancel old and take new contract? (But don't I need to write Swisscom a letter like a month or 2 ahead telling them I am cancelling?)

And does it cost any extra to port a number? From searching here in the EF forum, it seems it takes about 20 days to port the number (?)

If someone has done this recently, I'd be glad to hear how it went, and what's the best order to do things in.

Thanks.
Do NOT cancel your contract. Instead, fill in Migros' portation form and sign it. They'll then cancel the contract for you. Once a contract has been cancelled, they'll flat out refuse to port your number.
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Old 10.02.2012, 14:06
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Re: Phone Number Porting Process

Phone Swisscom and ask them for the conditions for cancelling your contract! Most contracts have an automatic renewal clause! If you do not resign correctly the contract is renewed for another 12 months!

The notice is usually 2 months before the last day of the abonnement. The resignation letter has to be received by Swisscom the day before the notice period required.

If you have enough time, then go to Migros and ask them to port your Swisscom number across.
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Old 10.02.2012, 14:17
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Phone Swisscom and ask them for the conditions for cancelling your contract! Most contracts have an automatic renewal clause! If you do not resign correctly the contract is renewed for another 12 months!
Swisscom got rid of the roll-over clause this year. Once your contract period is over, you can quit at any time (the notice period remains 2 months), unless you need a new phone and manually renew your contract for another 12 or 24 months.
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Old 14.02.2012, 22:40
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Re: Phone Number Porting Process

Contract the new provider and they will request to port the number.

I am about to switch to Swisscom's DSL & Natel Pro. This means they mute the Swisscom number.

This will be ported to a VOIP service.

The only complication is Swisscom only mute the number. So they have to first move the DSL service to a new number. This then free's up our old number so that it can be ported to our VOIP service

As we have had the same number for many years far easier to keep it and even though this was not cheap (60chf) costs will be recovered in a couple of months with the new services.
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Old 10.03.2012, 13:22
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Re: Phone Number Porting Process

btw This was all succesfully done. The Swisscom ADSL was moved to a new number and my VDSL box autmatically reconnected.

We now have only VOIP and mobile numbers.

I like the VOIP system from netvoip where you can have upto 3 numbers per account (including a ported number) and upto 5 devices per number. This means I can make and receive calls at home or on my Mobile, PC etc... from the numbers I have with them.

I also have Swizernet to make calls :-)
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