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Old 01.05.2012, 17:56
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Orange - data roaming fees (warning and refund advice)

Hi all,

Just wanted to let you know that refunds ARE possible with the phone companies...

Recently I went on holiday to Australia, and half-way through my phone was cut off. When I returned home, I found out my bill was over 700fr, and nearly had a heart attack!! Even though I only turned data on once per day for about 15 minutes, it was stil horrendously expensive.

I called Orange to find out why - apparently the data romaning plan I was on (4fr per day) only covered EUROPE, so I was getting charged very high rates for every Kb of data I used. I argued that I was never informed of the limitation of the plan, and had I known I would have upgraded to the WORLDWIDE plan before my holiday. After going through only two customer service representatives, they agreed and withdrew about 80% of the data roaming charges, and I narrowly avoided that heart attack.

Moral of the story:
1. Be aware that some roaming packages only cover Europe and not worldwide, and you can upgrade / downgrade on a month-to-month basis depending on your travel plans
2. If you are reasonable with the customer service representatives, and explain that you were not provided with adequate facts and information, they are willing to apply a refund (or maybe I just got lucky)

A.
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Old 01.05.2012, 18:51
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Re: Orange - data roaming fees (warning and refund advice)

I also have Orange, and was informed that the CHF 4 data roaming plan was worldwide (I was asking about a visit to the US). Good thing I didn't actually use it, in that case! Sometimes I wonder how well the customer service people are trained, since I've had these problems in the past with other companies, regarding the data roaming packages and plans.

Glad yours ended up working out for you! Thanks for sharing your experience.
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Old 01.05.2012, 19:02
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Re: Orange - data roaming fees (warning and refund advice)

Nope, apparently the 4fr / day is only Europe, if you want Worldwide it is 10fr / day. Orange removed all my roaming fees, then applied the "correct" fee of 10fr / day and recalculated my bill.

Glad it wasn't just me that "missed" that crucial piece of information when joining the plan (which, by the way, is pretty expensive given the low data limit, but that's another story!)
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Old 01.05.2012, 19:15
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Re: Orange - data roaming fees (warning and refund advice)

http://www1.orange.ch/en/mobile/opti...el-data-daily/

It's 4chf for only 2MB.
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Old 01.05.2012, 22:09
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Re: Orange - data roaming fees (warning and refund advice)

I also got my bill reduced from 500 to 250 once with Orange. They'll only do it once though.
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Old 05.07.2012, 10:40
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Re: Orange - data roaming fees (warning and refund advice)

Hello I am new in the forum, i just have to make a decision regarding a chf 3,200 bill of data roaming while my blackberry data was off and data while roaming off also.

I tried Ombudscom, but i have my doubts with them as being quite flexible in the allegation of Orange, they gave me a non requested "will of gesture" and alleged that i use a Iphone and not a Blackberry.

I have decided among my husband and his entirely family to quit all the Orange Services and i will continue to encourage everyone, not that the others are better but it is abusive and nobody who can not afford a good lawyer will be able to get the correct charges.
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