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Old 09.05.2012, 13:35
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Ending my Cablecom contract...

We are leaving Switzerland on 6 July 2012. I sent a registered letter to Cablecom to let them know that I would like my TV/Internet/Telephone contract end on July 6. Guess what, the contract has to end either June 30 or July 31. If I want to have TV/Internet/Telephone for the first 5 or 6 days of July, I have to pay for the whole month! This is totally stupid. And it feels good to say it.
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Old 11.05.2012, 11:09
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Re: Ending my Cablecom contract...

Doh! Will they change their mind if you send a copy of your declaration of departure?
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Old 11.05.2012, 13:00
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Re: Ending my Cablecom contract...

We moved from a flat with cablecom to one without so needed to end the contract and also had to pay for a full month. But when you move you sometimes need the internet even more to get things organised so to pay a bit extra for less stress and inconvenience is worth it.
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Old 11.05.2012, 13:03
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Re: Ending my Cablecom contract...

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We moved from a flat with cablecom to one without so needed to end the contract and also had to pay for a full month. But when you move you sometimes need the internet even more to get things organised so to pay a bit extra for less stress and inconvenience is worth it.
Could not agree more!! I did a move a couple years ago where I was in the same boat (it's not just Switzerland on this one!) and I decided I didn't really need internet for the last 3 days...let's just say you don't realize how much you do need it until you don't have it! Pay for the month of July and be able to spend your last few days a lot more comfortably.
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Old 11.05.2012, 13:18
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Re: Ending my Cablecom contract...

While it might be stupid it is not an uncommon practice around the world this is not something restricted to Switzerland as charging is based on monthly rates not daily rates.

It is no different in principle to being charged by the half hour for an electrician where if you use 31 mins will cost you the same as 60. In summary they are simply saying the minimum charge is a month as there is no option for a daily internet rate if there was I would think they are entitled to make it expensive due to the low demand for this sort of service.

The approach looks perfectly reasonable
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Old 11.05.2012, 15:19
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Re: Ending my Cablecom contract...

You would think that a high-tech company like cablecom would be able to allow its customers to end a contract on July 6 and charge 6/31 of the full month of July rate.

I agree with suzybg and caninsui: it would be very inconvenient to be without internet during my last 6 days here. So I will pay for all of July...
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Old 11.05.2012, 15:26
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Re: Ending my Cablecom contract...

Plus, isn't the Euro 2012 final game on July 1st?
(Another reason to keep my cablecom combo for July...)
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Old 11.05.2012, 15:39
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Re: Ending my Cablecom contract...

just got a Cablecom combi almost at the end of last month... the bill which came this month had two components in the subscription charges, one for the last 5 days of the last month, and then 31 days of this month... so they allow you to start a contract at any time of the month, and adjust your billing cylce automatically to the 1st of the month...

however if you want to get out of the subscription 5-6 days into the month, you are not allowed to! that's unfair I'd say... clearly their billing system can support such pro-rated subscription charges (as demonstrated in my first bill), so only they would have the answer to why they wouldn't give their customers such a service at the end of the contract too...
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Old 11.05.2012, 16:00
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Re: Ending my Cablecom contract...

sorry to hijack your thread Quebecman, but I wanted to show something even funnier with my upc cablecom bill... the split subscription charges which I mentioned are done is such a weird manner... had it not been me with my endless 'expertise' in deciphering cryptic bills such as these, an unsuspecting subscriber would have had a tough time with it...

ending-my-cablecom-contract-upc_cablecom_bill_split.jpg

I applied for the combi subscription online on 23.04.2012, they delivered the equipment by 25.04.2012, and the activation was done on 26.04.2012... their system billed me for 2 days (26.04.2012-27.04.2012) for the 3 components separately, then for 3 days (28.04.2012-30.04.2012) as a combi... why would they make it so complicated?!
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Old 11.05.2012, 16:58
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Re: Ending my Cablecom contract...

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You would think that a high-tech company like cablecom would be able to allow its customers to end a contract on July 6 and charge 6/31 of the full month of July rate.

I agree with suzybg and caninsui: it would be very inconvenient to be without internet during my last 6 days here. So I will pay for all of July...
High tech services doesn't always mean billing and back office are that advanced. Usually it's much worse than you may think!
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Old 18.05.2012, 14:06
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Re: Ending my Cablecom contract...

These incompetent bar stewards are really peeing me off!!

Recently I received a bill from them for over 300CHF!!!!!!!!! I am furious. I have tried phoning them again, to little joy as my German is non existant and their English is also, unless you get a lucky one. Yet they all know how to say we shall call you back in perfect English but problem is, they never do!

I have posted on other cablecom related threads my drama with these people recently. In summary, when I moved, they only switched my billing address and continued to provide service at my old address. This went on for weeks. Each phonecall they said they had fixed things and hadnt. They then suggested the box was faulty once they established connection was at mine now, and should work. They sent a new box to me, but instead they didnt. They sent it to my old address again....another week etc etc.

Anyway, once all was sorted, I was relatively happy. All was working, they apologised and offered free, FREE, yes FREE upgrade so I said ok. My monthly bill would go up to 99CHF, but the upgrade would be free. I received a bill of 60CHF around this time and said I am not paying this as I had no service, they were happy with this.

Now i receive a bill for 300 CHF for the previous bill and some subscription charges etc.

These people are making me so angry! This could be the switch to Swisscom!
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Old 18.05.2012, 19:43
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Re: Ending my Cablecom contract...

Cablecom is well known for its main interest which is to deliver lolly to its owners and shareholders whilst ignoring the public's requirements.
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Old 18.05.2012, 19:55
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Re: Ending my Cablecom contract...

Well, I could say you are lucky... When we left Germany last year we had issues with both Telekom and Vodafone who wouldn't let us out of our contracts, even though I wrote them before the current contracts ended. I thought Vodafone had a 2 month cancellation clause (before the end of the current contract), but it was 3 months (and, well, I was late on the 2 months by a week too) and they would not let me out of the contract without a fight. I had many phone calls, letters and finally they agreed to let me transfer to a pay as you go account (which I wanted to do to keep my German number anyways) but it was a hassle, and it probably cost me more stress than necessary!

Their logic was that they can provide me the service here in Switzerland, so moving out of the country was not a valid reason for cancelling the contract in this case. I was so frustrated with the whole process, and then shocked when Telekom played a similar game. I wasn't aware that Telekom dealt in year long contracts...of course my own fault but it wasn't like that when we were customers of them from '98 - '03.

It really doesn't make sense that they won't prorate your bill...these are the times I miss the friendly customer service you usually get from these companies in the US.
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Old 18.05.2012, 21:17
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Re: Ending my Cablecom contract...




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We are leaving Switzerland on 6 July 2012. I sent a registered letter to Cablecom to let them know that I would like my TV/Internet/Telephone contract end on July 6. Guess what, the contract has to end either June 30 or July 31. If I want to have TV/Internet/Telephone for the first 5 or 6 days of July, I have to pay for the whole month! This is totally stupid. And it feels good to say it.
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