Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 29.05.2012, 18:58
stephen_NE's Avatar
Forum Veteran
 
Join Date: Feb 2011
Location: Luzern
Posts: 1,271
Groaned at 0 Times in 0 Posts
Thanked 1,259 Times in 613 Posts
stephen_NE has a reputation beyond reputestephen_NE has a reputation beyond reputestephen_NE has a reputation beyond reputestephen_NE has a reputation beyond repute
Unexpected cable TV invoice

I moved into my current flat six months ago; the building is new, there was no previous tenant.

As I already had a Swisscom TV package with which I am perfectly happy, I never bothered to subscribe to the local cable provider (WWZ). I have never signed any contract with them or received any information from them before today, apart from a flyer in my letterbox when I moved in.

Today, however, I have received a bill for 167 CHF for the period December 2011-June 2012.

My understanding from places I have lived in previously in Switzerland is that you have to specifically sign up with a provider to get cable TV... here the assumption seems to be that you have it by default and have to specifically opt out.

I have no idea what the contractual terms say, as I have never seen a contract... before I go and rant at the WWZ shop, is this common practice or even legal? Have I maybe missed something obvious through not having very good German?
Reply With Quote
  #2  
Old 29.05.2012, 19:07
Senior Member
 
Join Date: Dec 2010
Location: Switzerland
Posts: 299
Groaned at 67 Times in 27 Posts
Thanked 219 Times in 111 Posts
UktoSwiss is considered a nuisanceUktoSwiss is considered a nuisanceUktoSwiss is considered a nuisance
Re: Unexpected cable TV invoice

The same happened to me.

Of course you have nothing to pay. The fact is that cable tv companies are struggling because swisscom tv is far better, and thus try to make money where they can.

What you have to do is call them to have the plug deactivated. They have no right to make you pay for a service you did not ask and moreover did not benefit from.

However this being Switzerland they might put pressure on you because they know most people would finally pay to avoid legal costs.

Good luck
Reply With Quote
This user would like to thank UktoSwiss for this useful post:
  #3  
Old 29.05.2012, 19:08
cran's Avatar
Forum Veteran
 
Join Date: Dec 2009
Location: Basel Stadt
Posts: 608
Groaned at 8 Times in 8 Posts
Thanked 635 Times in 264 Posts
cran has an excellent reputationcran has an excellent reputationcran has an excellent reputationcran has an excellent reputation
Re: Unexpected cable TV invoice

Is the socket blocked?

The previous tenant to us had the sockets blocked and we had to get them unblocked before we could get internet/phone/TV with Cablecom.

I think if the sockets aren't blocked you have to pay something, but not sure what.
Reply With Quote
The following 3 users would like to thank cran for this useful post:
  #4  
Old 29.05.2012, 19:19
Vlh22's Avatar
Forum Veteran
 
Join Date: Mar 2009
Location: UK, formerly Vaud
Posts: 1,322
Groaned at 3 Times in 3 Posts
Thanked 1,983 Times in 642 Posts
Vlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond repute
Re: Unexpected cable TV invoice

I had a similar issue when I moved into my flat in summer 2009.

I'd moved to Switzerland, and wanted to sign up with Cablecom but a search on their website indicated that their services were not available in my area. So I signed up with Swisscom. They came, fitted the box etc. It became clear that the previous tenant hadn't been with Swisscom in this process, but I didn't think anything of it.

Several months later, I got a bill for the cable connection (not services) from Cablecom. It think it's called the 'frais de raccordement'. Sometimes this is covered in your rent, sometimes the landlord arranges that each tenant will pay it individually.

At the time I was hospitalised so my parents had to deal with the situation.

Turned out the building I'd moved into was connected to Cablecom, and this was the connection fee I was being charged (which is different to the fees for the services you use). However, after my parents had made several phone calls and written several letters pointing out that a) I'd never been informed of this when I moved in, b) I'd wanted to use Cablecom but their own website had indicated they didn't serve my area, c) that I was in a psychiatric ward and the stress of these letters wasn't helping and d) that I wasn't paying, and that was final... Cablecom let the matter drop.


A year later (yes, a year) a man from Cablecom turned up, out of the blue, and sealed off the box on the wall.

Obviously not all of these arguments will apply in your case, but hopefully you will be able to make a good case of your own.

And last month I switched to Cablecom... but that's another story!

I had a feeling I've told this story on here before... and yes, someone else had a similar issue here. It seems they managed to get the charges waived too.

Good luck!
Reply With Quote
The following 2 users would like to thank Vlh22 for this useful post:
  #5  
Old 29.05.2012, 19:44
stephen_NE's Avatar
Forum Veteran
 
Join Date: Feb 2011
Location: Luzern
Posts: 1,271
Groaned at 0 Times in 0 Posts
Thanked 1,259 Times in 613 Posts
stephen_NE has a reputation beyond reputestephen_NE has a reputation beyond reputestephen_NE has a reputation beyond reputestephen_NE has a reputation beyond repute
Re: Unexpected cable TV invoice

Thanks everyone... yes, the sockets are unblocked, presumably this is how the flat was handed over to the owner. As it's a new flat, it may be that the connection was part of the default building project and my landlord forgot to tell me that I had to have it sealed off.

I will go and see WWZ tomorrow; hopefully at least they will let me out of the non-contract without me having to give several months' notice!
Reply With Quote
This user would like to thank stephen_NE for this useful post:
  #6  
Old 29.05.2012, 20:01
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 9,212
Groaned at 171 Times in 154 Posts
Thanked 25,643 Times in 6,892 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: Unexpected cable TV invoice

There's a charge for un-blocked cable sockets of around 23Fr/month, which fits your bill exactly. Some people have it deducted by the landlord in the nebenkosten, and some get billed.

Get your socket blocked asap. It's a free service (assuming you don't un-block it within 6 months). There is no notice, you just ask for it to be blocked and it gets blocked.
Reply With Quote
The following 2 users would like to thank adrianlondon for this useful post:
  #7  
Old 29.05.2012, 21:50
dino's Avatar
Forum Veteran
 
Join Date: Feb 2006
Location: Zurich
Posts: 1,663
Groaned at 31 Times in 24 Posts
Thanked 1,279 Times in 628 Posts
dino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond repute
Re: Unexpected cable TV invoice

Presumably the 23/month charge for cable was included in your nebenkosten ... check your rental agreement.
Reply With Quote
  #8  
Old 30.05.2012, 18:51
stephen_NE's Avatar
Forum Veteran
 
Join Date: Feb 2011
Location: Luzern
Posts: 1,271
Groaned at 0 Times in 0 Posts
Thanked 1,259 Times in 613 Posts
stephen_NE has a reputation beyond reputestephen_NE has a reputation beyond reputestephen_NE has a reputation beyond reputestephen_NE has a reputation beyond repute
Re: Unexpected cable TV invoice

Just to give this a happy end... I called WWZ this morning and they immediately agreed to cancel the invoice - absolutely no need for me to attempt to argue in bad German .
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Cablecom physical cable split/shared with cable for Satellite TV Jonathan_hughes76 TV/internet/telephone 4 21.04.2012 09:25
Unexpected invoice Itzoe Complaints corner 22 17.06.2011 20:24
Cable TV O'Henry TV/internet/telephone 6 07.03.2011 23:27
Cable TV Zug gasha1 TV/internet/telephone 6 31.08.2009 13:52
connecting cable tv juice99 TV/internet/telephone 3 18.08.2009 23:18


All times are GMT +2. The time now is 13:54.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0