Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 11.07.2012, 17:33
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Thinking about Cablecom-think again!

http://community.upc-cablecom.ch/posts/71c206ca64
Reply With Quote
This user would like to thank omtatsat for this useful post:
  #2  
Old 11.07.2012, 18:37
Banned
 
Join Date: Mar 2009
Location: Zurich
Posts: 126
Groaned at 60 Times in 28 Posts
Thanked 40 Times in 24 Posts
TapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthy
Re: Thinking about Cablecom-think again!

I think I understood they were complaining about the responsiveness of the Digital TV box. The previous one I had was a disaster, super slow but I complained hard enough and they changed it now for a very fast one, so I'm happy.

However, I'm not entirely happy with the internet speed. I pay 50mbps download but I only get 15mbps measured using speedtest http://www.speedtest.net/
Reply With Quote
This user would like to thank TapiroLee for this useful post:
  #3  
Old 11.07.2012, 18:42
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Thinking about Cablecom-think again!

Well time to complain about the speed. That's a miserable speed.
Quote:
View Post
I think I understood they were complaining about the responsiveness of the Digital TV box. The previous one I had was a disaster, super slow but I complained hard enough and they changed it now for a very fast one, so I'm happy.

However, I'm not entirely happy with the internet speed. I pay 50mbps download but I only get 15mbps measured using speedtest http://www.speedtest.net/
Reply With Quote
This user would like to thank omtatsat for this useful post:
  #4  
Old 11.07.2012, 18:48
Junior Member
 
Join Date: May 2011
Location: Uetikon
Posts: 35
Groaned at 4 Times in 1 Post
Thanked 26 Times in 12 Posts
mordae has made some interesting contributions
Re: Thinking about Cablecom-think again!

I'm tired of the constant Cablecom-bashing just because of a few people having problems (or the bad service that was a real problem 5 years ago).

I have the box that person is complaining about, it has been worked perfectly for the last 3 years and it doesn't look like it will change anytime soon. I also have internet and phone with UPC Cablecom, everything working very well.

Thinking about not getting Cablecom because a few idiots are ranting constantly - think again!

@TapiroLee: Are you sure you're not doing anything else using bandwidth while doing the test? I just did it and get 26.52mbps download and 2.68mbps upload. And I pay for 25/2.5, so once again quite happy with what I get.
Reply With Quote
The following 2 users would like to thank mordae for this useful post:
  #5  
Old 11.07.2012, 18:56
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Thinking about Cablecom-think again!

Well if people want to swallow all that cablecom dishes up to them then that's their business! A few people-you mean a few thousand!
Quote:
View Post
I'm tired of the constant Cablecom-bashing just because of a few people having problems (or the bad service that was a real problem 5 years ago).

I have the box that person is complaining about, it has been worked perfectly for the last 3 years and it doesn't look like it will change anytime soon. I also have internet and phone with UPC Cablecom, everything working very well.

Thinking about not getting Cablecom because a few idiots are ranting constantly - think again!

@TapiroLee: Are you sure you're not doing anything else using bandwidth while doing the test? I just did it and get 26.52mbps download and 2.68mbps upload. And I pay for 25/2.5, so once again quite happy with what I get.
Reply With Quote
The following 2 users would like to thank omtatsat for this useful post:
  #6  
Old 11.07.2012, 20:06
Pachyderm's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Zurich
Posts: 1,549
Groaned at 76 Times in 55 Posts
Thanked 3,384 Times in 1,156 Posts
Pachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond repute
Re: Thinking about Cablecom-think again!

I'm content with Cablecom, based on around 2 years experience with TV, phone and internet.

We've had a couple of issues but all has been resolved fairly quickly --

The box failed after 2 months and was quickly replaced. There is a delay in getting the box and TV cranked up -- I guess around 30 seconds or so -- but if that's all I have to complain about in life, things can't be too bad.

Internet speed was disappointing. We have the 20 mbps service and were getting only 6 or 7 according to the test. I spoke to them and they suggested I test with a cable rather than WiFi, and this did indeed boost it to almost 20 mbps. I'm told that you never get the full speed with WiFi. Don't know if that's correct, but that's what I'm told. It seemed to be true in my case.
Reply With Quote
  #7  
Old 11.07.2012, 20:39
JBZ86's Avatar
Forum Legend
 
Join Date: Oct 2010
Location: Zurich and various mountains
Posts: 3,709
Groaned at 520 Times in 337 Posts
Thanked 4,258 Times in 1,944 Posts
JBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond repute
Re: Thinking about Cablecom-think again!

I have posted a couple of times about cablecom, and my woes with them continue. Genuinely, they are the worst company I have ever had the displeasure of dealing with. Their poor customer service just continues and continues. I appreciate many say they WERE bad, and are ok now, but in my experience, thinking what they must have been like before is frightening.

My recent frustration with them, summarized below, including full service history. Note, when I refer to phoning them, bear in mind this means a 30minute portion of my day, and a repeat of explaining my whole history with them. That is the most frustrating part I think.

- Had cablecom with no issues for 8 months
- I MOVED
- I phoned and said i am moving, gave my new address, plugged in my box, everything ok, easy I thought.
- 2 months went by and it occured I had received no invoice. I called them
- Ironically, my cable stopped working at this point. Understandably I guess, no invoice paid, no service. But where is my invoice?
- I phoned them and said hey, not working, but i have no invoice received. Confirmed new address, they said they have it
- I was working away a lot so was not home to use internet cable, but still no invoice
- phoned several times during this period, still no invoice. No cable for 2 months.
- boom - 446chf invoice arrives. I pay it promptly. including reminder fees for invoices not received. Still no service
- I phone, they say they turn on, still not working
- repeat above 3 of 4 times over course of 2 weeks, still not working
- Getting on 3 1/2 months, no service, all bills paid after finally sending to right address
- Very angry I am now complaining, I want this sorted now! Signal being sent they said, must be box. Do I want engineer or new box? How about both? Not possible. Ok send box
- Box sent to wrong address again, despite billing correct address
- Cablecom admit they thought I had switched billing address, not service address.........hmmmm
- Box finally arrives, but am very angry. They offer one month credit for near 4 months no service and free upgrade. I agree, despite feeling robbed, just want TV and internet
- Invoice arrives charging 300 for upgrade. hmm, more phone calls. Refuse to pay incorrect invoice. Ask to reissue correct.
- Wait for new invoice, receive new invoice for current month, is correct, and reminder for last invoice unpaid, still wrong carry fwd amount. Call again, told to pay correct amount, will be ok, admit error on their part AGAIN
- Pay correct amount, not requested incorrect amount, as agreed. Go away for wkend.
- come back, no service again
- more calls, no speak English, will call back, never call back, I knew this before anyway
- more calls
- extremely angry, explain whole above drama to lady, language is not preferable. Apologise, but ask for some understanding
- woman wants to charge me to switch back on or wait 2 days.. Get very angry, switch on now
- woman refuses to admit any fault of company, justifies poor service with credit they gave me. Explain 1 month credit for 4 months no service is hardly a deal. Explain hassle incurred post that also
- woman justifies by saying I never paid 446 bill before. Angrily explain because they never sent them to me.
- Ask when I can cancel my contract, this has gone too far
- Told April 2013, i just signed a new one
- Never signed new contract, ask them to tell me when I did
- Pause on phone, repeats I can cancel April 2013. Explain thats not what I asked. When did I sign new contract.
- Told I upgraded, means new contract, explained this is deceitful and I want to speak to manager. She refuses
- Demand name, she refuses
- She hangs up
- Call back next day, takes 45 minutes on phone for client service to find my account. I dont exist apparently. MY GOD I COULD BLOW UP CABLECOM BY NOW
- Explain all of above, and woman hanging up on me, indicates notes say I was not very nice to her. Funnily they note that rather than all of the genuine bad service issues. Ask him to have understanding of my situation. He does
- Finally switched back on that day (this was last week).
- Dreading next invoice and next issue.
WORST COMPANY IN THE WORLD!
__________________
Small minds are concerned with the extraordinary, great minds with the ordinary, Blaise Pascal
Reply With Quote
This user would like to thank JBZ86 for this useful post:
  #8  
Old 11.07.2012, 20:52
Member
 
Join Date: Jan 2011
Location: Einsiedeln
Posts: 233
Groaned at 0 Times in 0 Posts
Thanked 89 Times in 53 Posts
SWISSG has earned some respectSWISSG has earned some respect
Re: Thinking about Cablecom-think again!

I'm happy with Cablecom. Had some problems with activation but they resolved everything.

The speed, selection and service reliability once it was installed is GREAT! Love it.
Reply With Quote
  #9  
Old 11.07.2012, 20:59
nickatbasel's Avatar
Mod, Chips and Mushy Peas
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 5,307
Groaned at 160 Times in 98 Posts
Thanked 8,331 Times in 3,085 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: Thinking about Cablecom-think again!

I would gladly sell my house and all its contents just to help Cablecom
Reply With Quote
The following 3 users would like to thank nickatbasel for this useful post:
  #10  
Old 11.07.2012, 21:05
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Thinking about Cablecom-think again!

How much are you asking?
Quote:
View Post
I would gladly sell my house and all its contents just to help Cablecom
Reply With Quote
This user would like to thank omtatsat for this useful post:
  #11  
Old 12.07.2012, 00:27
ThomasT's Avatar
Forum Veteran
 
Join Date: Jul 2010
Location: The Village
Posts: 732
Groaned at 30 Times in 17 Posts
Thanked 569 Times in 286 Posts
ThomasT has an excellent reputationThomasT has an excellent reputationThomasT has an excellent reputationThomasT has an excellent reputation
Re: Thinking about Cablecom-think again!

I just quit my digital TV because the American channels I was getting didn't show the original American programming. Also there were more and more new channels that I couldn't watch despite paying them 45 or so bucks a month.

I don't watch much TV anymore, anyway.
Reply With Quote
This user would like to thank ThomasT for this useful post:
  #12  
Old 12.07.2012, 08:11
Forum Veteran
 
Join Date: Aug 2011
Location: Zurich
Posts: 1,232
Groaned at 107 Times in 64 Posts
Thanked 2,060 Times in 687 Posts
Busby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond repute
Re: Thinking about Cablecom-think again!

I've said it once before; I hate Cablecom. This is the only company I know who openly, that is, is so transparent, that it can be seen how it is not the slightest bit interested in the service it offers but only in the immediate satisfaction of its shareholders.
Reply With Quote
  #13  
Old 12.07.2012, 08:17
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,516
Groaned at 364 Times in 251 Posts
Thanked 12,722 Times in 4,340 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Thinking about Cablecom-think again!

I've been with Cablecom for TV since it was called Redifusion. I first got cable internet from them in 1998 when Hispeed took over from Swissonline dial-up.

I have also been able to move house without any break in internet service. I have slowly moved up from a capped at 100Mb/month and a speed of 300Kbps to uncapped 50Mbps - and that's what I get:



TV-wise I cannot comment much as I have a digicard for Swiss TV and a dish and Freesat HD box for UK TV.

I have had their digital phone for the last 2 years with permanent free calls throughout Switzerland for CHF14.50/month. No complaints there - and I get voicemail included.

Considering their prices and product range, I am totally satisfied with their service...
__________________
**Triple vaxxed with Moderna plus 2021/22 season flu jab.**
Fed up of smoking? 10 tips to quit in 10 days
Reply With Quote
  #14  
Old 12.07.2012, 08:59
hannah'sauntie's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Baden
Posts: 4,741
Groaned at 24 Times in 22 Posts
Thanked 6,648 Times in 3,007 Posts
hannah'sauntie has a reputation beyond reputehannah'sauntie has a reputation beyond reputehannah'sauntie has a reputation beyond reputehannah'sauntie has a reputation beyond reputehannah'sauntie has a reputation beyond reputehannah'sauntie has a reputation beyond repute
Re: Thinking about Cablecom-think again!

We have always been happy with Cablecom. Our box died and was replaced immediately, phone and internet both great.
Reply With Quote
  #15  
Old 12.07.2012, 10:09
pat's Avatar
pat pat is offline
Forum Veteran
 
Join Date: Nov 2006
Location: Basel-ish
Posts: 716
Groaned at 4 Times in 3 Posts
Thanked 818 Times in 345 Posts
pat has a reputation beyond reputepat has a reputation beyond reputepat has a reputation beyond reputepat has a reputation beyond reputepat has a reputation beyond repute
Re: Thinking about Cablecom-think again!

Had Cablecom TV for 7 or so years without issue, and telephone/internet since March with only one 2 hour outage.... My Cablecom Thompson router/telephone box died on Tuesday. Assumed it was either the box or the power supply (PSU) to the box.

I found another 12V high Amp PSU (Handy hint - a cheap Western Digital external Hard Disk PSU is almost an exact *temporary* match for the Cablecom Thompson box) to check if it was the PSU or the box itself. Turns out it was the PSU and not the box. So was able to get up temporarily running again, but still needed a replacement PSU.

I called the support line and the helpful gent at the other end went though the whole ordering replacement part process, until he noted my address and suggested that instead of him posting a new PSU that would take a day to be delivered, to instead, if I wanted to go to the local Service Point which happens to be a 5 min cycle away. So a quick cycle later and full service restored .

I know lots of people like to cablecom-bash, (and I appreciate that not everyone has a Cablecom service point in their town) but I can only say that I have not yet had any cause for concern yet.

Pat
__________________
insert something witty or pithy here....

Last edited by pat; 12.07.2012 at 11:25. Reason: grammer of a 3 year old
Reply With Quote
The following 2 users would like to thank pat for this useful post:
  #16  
Old 12.07.2012, 10:28
Member
 
Join Date: Feb 2012
Location: Zurich
Posts: 228
Groaned at 28 Times in 17 Posts
Thanked 229 Times in 110 Posts
DanLF has earned some respectDanLF has earned some respect
Re: Thinking about Cablecom-think again!

My understanding of how all cable connections work is that it's a shared resource. This means that when you pay for a 50mb connection you should get a maximum of 50mb, but it depends how many people in your street/block are using the connection at the same time.

So it's worth doing a speed test at different times of the day to see what you are really getting before getting upset with Cablecom. If cable technology isn't sufficient for you then I would suggest going with a different ISP and getting a DSL connection for a more guaranteed speed.

It works fine for me though. I live on a street where I get full speed the majority of the time, so my neighbours don't really seem to use it. As a Cablecom customer I have to say that I am really happy with the service, and I've had very few problems. Cablecom bashing has gone out of fashion in my opinion
Reply With Quote
  #17  
Old 12.07.2012, 10:38
Aussiegirl1's Avatar
Junior Member
 
Join Date: Apr 2011
Location: Formerly Zurich now Down Under
Posts: 72
Groaned at 6 Times in 3 Posts
Thanked 83 Times in 26 Posts
Aussiegirl1 has earned some respectAussiegirl1 has earned some respect
Re: Thinking about Cablecom-think again!

The only issue I've had with Cablecom is that the current 'box' (a white one) is not efficient for downloading/installing multiple software updates for an Apple MacBook Pro.

The Apple Store in Zurich knew immediately what the issue was when my software downloading but then not installing...I know now to download each of the updates singly (instead of the multiple updates that appear if you do a monthly automatic update).
Reply With Quote
  #18  
Old 12.07.2012, 12:51
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,132
Groaned at 218 Times in 138 Posts
Thanked 5,100 Times in 2,636 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Thinking about Cablecom-think again!

Quote:
View Post
I think I understood they were complaining about the responsiveness of the Digital TV box. The previous one I had was a disaster, super slow but I complained hard enough and they changed it now for a very fast one, so I'm happy.

However, I'm not entirely happy with the internet speed. I pay 50mbps download but I only get 15mbps measured using speedtest http://www.speedtest.net/
hey welcome back tapioca,


you are of course using a lan cable rather than wireless? But as a great computer builder you know that already, but anything is possible?

And of course you already know that by following cablecoms own FAQ about speed problems you have already installed the 24hr logging monitor??
Reply With Quote
  #19  
Old 12.07.2012, 13:53
Pachyderm's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Zurich
Posts: 1,549
Groaned at 76 Times in 55 Posts
Thanked 3,384 Times in 1,156 Posts
Pachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond repute
Re: Thinking about Cablecom-think again!

Quote:
View Post
Had Cablecom TV for 7 or so years without issue, and telephone/internet since March with only one 2 hour outage.... My Cablecom Thompson router/telephone box died on Tuesday. Assumed it was either the box or the power supply (PSU) to the box.

I found another 12V high Amp PSU (Handy hint - a cheap Western Digital external Hard Disk PSU is almost an exact *temporary* match for the Cablecom Thompson box) to check if it was the PSU or the box itself. Turns out it was the PSU and not the box. So was able to get up temporarily running again, but still needed a replacement PSU.

I called the support line and the helpful gent at the other end went though the whole ordering replacement part process, until he noted my address and suggested that instead of him posting a new PSU that would take a day to be delivered, to instead, if I wanted to go to the local Service Point which happens to be a 5 min cycle away. So a quick cycle later and full service restored .

I know lots of people like to cablecom-bash, (and I appreciate that not everyone has a Cablecom service point in their town) but I can only say that I have not yet had any cause for concern yet.

Pat
Similar experience. Well, my box packed up shortly after getting it. But when I called them they suggested I pick up another box in the local town rather than risk postal delay. I appreciated that.
Reply With Quote
  #20  
Old 13.07.2012, 17:05
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,782
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Thinking about Cablecom-think again!

Quote:
View Post
The only issue I've had with Cablecom is that the current 'box' (a white one) is not efficient for downloading/installing multiple software updates for an Apple MacBook Pro.

The Apple Store in Zurich knew immediately what the issue was when my software downloading but then not installing...I know now to download each of the updates singly (instead of the multiple updates that appear if you do a monthly automatic update).
Known firmware bug in the Thomson box. The supplier (Thomson) is apparently working on it.

You can fix the problem by putting the modem in bridge mode, and then using an external router - that's what I did, now everything is perfect, the Mac downloads xxGB files without a hiccup.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Thinking about getting a dog - what about a greyhound? Fidgety Pet corner 19 04.09.2013 19:51
Sex on the kitchen table? Think again! Elf 'n' Safety Warning!!! The_Love_Doctor General off-topic 42 09.05.2010 19:28
I think I am being scammed by Cablecom Gaggiol0 TV/internet/telephone 5 26.06.2009 21:36
Thinking about moving anna03 Introductions 2 12.01.2009 04:09
Thinking about buying a flat Guest Housing in general 17 31.08.2008 12:00


All times are GMT +2. The time now is 20:46.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0