Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 23.07.2012, 21:53
Junior Member
 
Join Date: Sep 2010
Location: Zurich
Posts: 50
Groaned at 6 Times in 3 Posts
Thanked 11 Times in 3 Posts
tp_sale has made some interesting contributions
Avoiding Swisscom infinity - keeping old 1GB plan

My 24 month contract expired recently and I went to the shop today to find out about the new Galaxy SIII

Swisscom girl told me that if I want to take any smartphone, I have to choose a new `Infinity' plan.

She then pointed out that the cheapest plans (59 and 75 CHF/month respectively) are actually slower than my existing plan - if I want the same speed, I need to take the 99 CHF plan.

Now, I have the liberty grande plan, 55 CHF/month with 1GB of full speed internet access. I only use email and some web browsing, maps and tethering, no video or other nonsense, my bill shows about 300MB actually used each month.

So the two choices they were giving me:
a) pay 99 CHF/month to have the same speed that I have now for 55 CHF/month
b) pay 59 CHF/month (still more than I pay now), and have a slower connection

I told the girl this was obviously nonsense and she told me I wasn't the first person to notice the absurdity of the situation: she then pressed a few buttons on the computer and revealed that I could have a new phone on my existing terms. Obviously they have been losing too many sales and so they won't railroad you into the new plan if they think you will go elsewhere.

So, for anyone upgrading their smartphone, there is no need to commit to the higher-priced `infinity' plans. Insist, make sure you have an Orange brochure in your hand when you visit the Swisscom shop, and keep your existing 1GB liberty grande plan.

Note: I don't make a lot of outgoing calls, I always use VoIP over wifi, so there is no use for me having unlimited minutes with the infinity plan. If you really use a lot of minutes and you have no way to avoid that, maybe the infinity plan is not so bad.
Reply With Quote
The following 7 users would like to thank tp_sale for this useful post:
  #2  
Old 23.07.2012, 22:30
Newbie 1st class
 
Join Date: Nov 2010
Location: Dubendorf
Posts: 18
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 3 Posts
Taco has no particular reputation at present
Re: Avoiding Swisscom infinity - keeping old 1GB plan

I'm in the same boat as you with the same liberty grande plan. My 24 months is up in December and I have been thinking about signing new contract to get the SGIII. What did they charge you for the SGIII and did you have to sign on for 2 more years? Also, What store did you go to?
Thanks
Reply With Quote
  #3  
Old 24.07.2012, 09:25
esto's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: CHE
Posts: 1,373
Groaned at 77 Times in 59 Posts
Thanked 3,225 Times in 1,406 Posts
esto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond repute
Re: Avoiding Swisscom infinity - keeping old 1GB plan

Generally speaking, in Switzerland, when network operators change their rate-plans, they usually allow you to keep your existing one if you want to. I kept a rate plan with Swisscom for several years after it expired. Usually the older plans get outdated and the newer ones become more attractive, so eventually people give up their old plans anyway.

The new Infinity rate plans is a major shift tho, going from a per MB price structure, to an unlimited but throttled one, so maybe they are pushing harder to get everone on board with that. But in any case, you were allowed to keep your old rate-plan, so apparently it's possible.

You can also take an M-Budget abo as an alternative (still keeping your existing number). That can be done at any Swisscom shop. I pay 20 CHF per month with 200MB included and free calls to other M-Budget phones. It's a pretty good deal for casual users.
Reply With Quote
  #4  
Old 25.07.2012, 09:53
Junior Member
 
Join Date: Jul 2012
Location: Kaltbrunn
Posts: 38
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 4 Posts
DaGhost has no particular reputation at present
Re: Avoiding Swisscom infinity - keeping old 1GB plan

I have a prepaid swisscom and the girl told me it was limit free, but after some days i got a message that i had surpassed 10 GB and now my internet connection is a mess, I can not even watch a video in YT until the end of the month. Was I deceived? What should I do?
Reply With Quote
  #5  
Old 25.07.2012, 11:18
dino's Avatar
Forum Veteran
 
Join Date: Feb 2006
Location: Zurich
Posts: 1,663
Groaned at 31 Times in 24 Posts
Thanked 1,279 Times in 628 Posts
dino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond repute
Re: Avoiding Swisscom infinity - keeping old 1GB plan

Quote:
View Post
I have a prepaid swisscom and the girl told me it was limit free, but after some days i got a message that i had surpassed 10 GB and now my internet connection is a mess, I can not even watch a video in YT until the end of the month. Was I deceived? What should I do?
all 'unlimited' plans have a 'fair use' clause. 10GB sounds overly generous to me. You were certainly not deceived because it's in the fine print...
Reply With Quote
  #6  
Old 25.07.2012, 11:28
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 13,835
Groaned at 271 Times in 177 Posts
Thanked 16,951 Times in 7,172 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Re: Avoiding Swisscom infinity - keeping old 1GB plan

Quote:
View Post
all 'unlimited' plans have a 'fair use' clause. 10GB sounds overly generous to me. You were certainly not deceived because it's in the fine print...
i disagree. he bought an unlimited plan, not a 10gb plan. the telcos should be made to describe accurately what they are selling, not bury key items in the small print.
Reply With Quote
  #7  
Old 25.07.2012, 11:33
temiatwork's Avatar
Senior Member
 
Join Date: Apr 2009
Location: Geneva
Posts: 409
Groaned at 0 Times in 0 Posts
Thanked 153 Times in 106 Posts
temiatwork is considered knowledgeabletemiatwork is considered knowledgeabletemiatwork is considered knowledgeable
Re: Avoiding Swisscom infinity - keeping old 1GB plan

I was on the same boat a month ago, i have the liberty grande (59/mo.) combined with my DSL natel pro package (59/mo.).

I accepted the 75/mo. upgrade to liberty largo when i renewed my phone to S3 with a free 250 SMS and 1GB date @ 1mbps speed. So far it is well worth it. All my non-swisscom contacts are via voip.

... and with the Samsung S3 you can set a limiter for your data usage.

Last edited by temiatwork; 25.07.2012 at 13:37.
Reply With Quote
  #8  
Old 25.07.2012, 13:05
NokturnL's Avatar
Member
 
Join Date: Sep 2010
Location: Cham
Posts: 113
Groaned at 2 Times in 2 Posts
Thanked 69 Times in 49 Posts
NokturnL has no particular reputation at present
Re: Avoiding Swisscom infinity - keeping old 1GB plan

Quote:
View Post
i disagree. he bought an unlimited plan, not a 10gb plan. the telcos should be made to describe accurately what they are selling, not bury key items in the small print.
Actually downloading more than 10gb is taking the piss though and not to mention hogging the bandwidth... Fair use on a mobile, if you want mobile internet (tethering) then get the mobile internet sticks rather than hog the bandwidth from regular users. 10gb is far too much for a mobile phone! How do you even reach 10gb? I watch a lot of youtube vids on my phone download a lot of pictures and music streaming (above average and daily), and i have never even gone over 1.5gb...
Reply With Quote
  #9  
Old 25.07.2012, 13:10
Member
 
Join Date: Mar 2007
Location: Oerlikon
Posts: 165
Groaned at 1 Time in 1 Post
Thanked 111 Times in 53 Posts
chuk has earned some respectchuk has earned some respect
Re: Avoiding Swisscom infinity - keeping old 1GB plan

Quote:
View Post
I have a prepaid swisscom and the girl told me it was limit free, but after some days i got a message that i had surpassed 10 GB and now my internet connection is a mess, I can not even watch a video in YT until the end of the month. Was I deceived? What should I do?
Which package was it?

Quote:
View Post
Actually downloading more than 10gb is taking the piss though and not to mention hogging the bandwidth... Fair use on a mobile, if you want mobile internet (tethering) then get the mobile internet sticks rather than hog the bandwidth from regular users. 10gb is far too much for a mobile phone! How do you even reach 10gb? I watch a lot of youtube vids on my phone download a lot of pictures and music streaming (above average and daily), and i have never even gone over 1.5gb...
10Gb is rather alot, but still in the unlimited range. I'm only at 1.1Gb after 2 weeks and probably in the 'honeymoon' period where you first get a toy and use it more.

Previously averaged 1.1Gb a month on an old device that had a monthly 2Gb limit. (and even then I'd start listening to the radio and doing extra stuff towards the end of the month just to get my moneys worth)
Reply With Quote
This user would like to thank chuk for this useful post:
  #10  
Old 25.07.2012, 18:02
Junior Member
 
Join Date: Jul 2012
Location: Kaltbrunn
Posts: 38
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 4 Posts
DaGhost has no particular reputation at present
Re: Avoiding Swisscom infinity - keeping old 1GB plan

Actually I am using the stick in my laptop. I used 10 GB for 3 days. All software updates and stuff. How would I know it was with limit? I am a tourist and I could not get a monthly contract. So I should wait until the end of the month to have proper internet.
Reply With Quote
  #11  
Old 25.07.2012, 18:09
Chemmie's Avatar
Forum Legend
 
Join Date: Sep 2009
Location: Zurich
Posts: 4,108
Groaned at 31 Times in 27 Posts
Thanked 4,893 Times in 2,213 Posts
Chemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond repute
Re: Avoiding Swisscom infinity - keeping old 1GB plan

Swisscom called me last week to tell me about a 'new plan'. I told them to call back on saturday and I didn't bother picking up because they were going to speak Swiss-german to me.

I'm guessing it's about this:

a) pay 99 CHF/month to have the same speed that I have now for 55 CHF/month
b) pay 59 CHF/month (still more than I pay now), and have a slower connection

Great I didn't waste my time and patience.
Reply With Quote
  #12  
Old 28.07.2012, 20:52
Junior Member
 
Join Date: Sep 2010
Location: Zurich
Posts: 50
Groaned at 6 Times in 3 Posts
Thanked 11 Times in 3 Posts
tp_sale has made some interesting contributions
Re: Avoiding Swisscom infinity - keeping old 1GB plan

The dictionary defines the meaning of unlimited - not some muppet in the phone company

When these muppets come up with these lies, one of two things happens:

a) all the other muppets copy them and it can't be stopped

b) one of the other muppets takes legal action that honest people in the street can't afford

In case (b), the legal action often results in the corrupt practice stopping, e.g.
http://www.thisismoney.co.uk/money/b...Authority.html

although usually only 6 months after the corrupt advertising campaign has run it's course.

Notice the outcome: "The ASA has ruled that Virgin must not repeat the claims. " - nothing about actually forcing them to honor what they promised or let people out of their contracts. No compensation. Just "Mr Muppet, please go home and think up some other corrupt advertising claim, but don't use this one again"
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Natel infinity tethering krlock3 TV/internet/telephone 14 10.09.2013 08:32
Investment Fund Savings Plan/Income Plan tesla Finance/banking/taxation 17 02.11.2010 10:04
Is possible to unsubscribe from Swisscom but keeping Bluewin Internet Connection? mbevilac TV/internet/telephone 1 12.01.2010 11:40
Semi-techie questions about Swisscom Infinity internet/Bluewin JoshT TV/internet/telephone 13 05.07.2009 15:12


All times are GMT +2. The time now is 13:53.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0