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Old 02.09.2012, 22:02
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Swisscom roaming in Italy not working?

Hi, I have the Swisscom prepaid phone plan. I recently went to Milan. When the train approached Milan, I got a text message from Swisscom informing me of the roaming rates. That's all fine.

I then went to Venice. In Venice, the phone did not work at all. It could not connect to any mobile operator and could not even make an emergency call. I thought it was just the way it is in Venice. Maybe bad cellular towers or a local operator that disabled roaming?

So I came back from Venice to Milan. I expected the phone to start roaming again because it worked before. No luck! I rebooted my phone several times already and it could not pick up any signal. Just like in Venice, not even emergency phone calls.

Anybody have trouble with Swisscom roaming in Italy? I need to go back to Milan again soon and I would like to have a working phone without buying a new SIM card. I don't mind paying the roaming rates since it's a short trip. I don't think I need to configure my phone to go into roaming mode.

It's a Samsung Galaxy smartphone (not that it should make a difference since I'll be using only the voice calling feature while roaming; no data).

Thanks.
DavidSJC
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Old 03.09.2012, 10:27
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Re: Swisscom roaming in Italy not working?

Same thing happened to me in Germany last week, albeit on an iPhone. However, rebooting the phone got it going for me.
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Old 03.09.2012, 11:16
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Re: Swisscom roaming in Italy not working?

Same thing happened to my husband last year - apparently he had to give more deposit for the phone to be able to be used outside of Switzerland. Not sure if it is a matter of what permit you are on (L permits suck for all the restrictions) or if you just needed to add a travel component to your plan? He got the text about the rates as well, but the phone never worked until I went in and paid the extra deposit for them to turn on the capability...
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Old 03.09.2012, 11:20
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Re: Swisscom roaming in Italy not working?

Which phone and what are your network settings?
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Old 03.09.2012, 21:46
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Re: Swisscom roaming in Italy not working?

I have the Samsung Galaxy Nexus with Swisscom pre-paid natel easy liberty uno. It's a prepaid plan with published roaming rates. I do have enough money in the account (about 50CHF) when I was in Milan.

http://www.swisscom.ch/en/residentia...berty-uno.html

As for the phone itself, there are no settings for voice roaming. It's all supposed to just work since it's a GSM phone that supports all frequencies.

It may just be my bad luck. Oh well. I'm going to Milan again this weekend and we'll see what happens.

Thanks
DavidSJC
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