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Old 06.09.2012, 23:34
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Mobile phone operators in Switzerland

I started with MBudget pay as you go and found the network and prices pretty good, just over 6 months ago I went on a contract with Orange as I needed an upgrade / e-mail on my phone etc. for work.

Since then I have had nothing but problems: the coverage in my flat is terrible (400m from Geneva train station), I constantly get messages saying I have missed calls and I have had extortionate roaming charges - 14chf / minute on one call!! The customer service is very bad too- I have complained several times but not been refunded the charges. Every bill comes to about double my monthly plan price (mostly due to roaming charges, I travel a few days per month)

After my 3rd complaint about the network Orange finally admitted there is a problem close to my home and agreed to release me from the contract with no cost. It is such a relief to be rid of them though I am waiting for the change back to MBudget now and won't believe it's the end of the problems until I have switched over and paid the final bill.

In short- if you are deciding which network you want please save yourself a lot of problems and avoid Orange. Swisscom / MBudget is great, I've heard decent reports about Sunrise too.
Also beware of Lebara / Lyca etc -the per minute rate is great but they charge a "call set-up fee" for each call- typically 28 cents so fine if you talk to someone abroad for an hour, not so good for a series of 20 second calls to other swiss phones.
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Old 07.09.2012, 00:14
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Re: Mobile phone operators in Switzerland

Why didn't you just switch roaming off? Do you really have customers in France?
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Old 07.09.2012, 00:30
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Re: Mobile phone operators in Switzerland

Errr .... yes! France is 5km away and also located between Geneva and the UK, roaming is normally switched off- otherwise I would switch to a French network in my bedroom / parking place / favourite bar / Geneva high street shop.
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Old 07.09.2012, 00:42
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Re: Mobile phone operators in Switzerland

I have a dual SIM phone - with Coop mobile (Orange) and Aldi mobile (Sunrise).
In nearly all locations, Aldi/Sunrise shows a stronger signal.

It is reputed that Swisscom has the better coverage throughout, but masts from everyone are popping up ten-to-the-dozen.
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Old 25.04.2013, 22:54
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Re: Mobile phone operators in Switzerland

has anyone had any success with any pre-paid mobile with data plans? i am going to Neuchatel for 6 months and need to buy a sim card to fit my iphone 4s (just had it unlocked to work on other carriers). This has been the most confusing part. I don't understand what these "tariffs" are either. Sorry, ignorant American here.
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