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Old 26.09.2012, 23:35
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Sometimes you can count on Cablecom's support

For once, I'm posting a happy tale of Cablecom's helpdesk. I have the HD Recorder (Cisco model) with the Comfort package, and after 18 months the remote control decided to pack it in, with less than 50% of the buttons working. I emailed via the contact page on their site the helpdesk and the same guy who told me how to factory reset the set top box answered positively to my request within 2 days to get a new *free* remote sent out. I got after 7 opening days, not too shabby I say.

Just goes to show, maybe in Romandie they do care!
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