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Old 16.10.2012, 16:47
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Warning: TalkEasy - Legally binding service based on phone call?

We got a call from some company called TalkEasy about some thing or other. The wife spoke to them, I did not. Anyhow, it ended up that they sent a letter stating that based on the phone call, our default service would be switched over to them by them unless we provided them a response that we didn't want it in writing within a week of receiving the formal letter from them. The wife told them she would be on holiday for 2 weeks so they would have to wait then to send it. Of course, they sent much sooner.

First, is this really legal? I had an issue when I first arrived here that I signed up for Sunrise over the phone, but it was delayed because I did not return the signed contract. So if it's not illegal, it's certainly dodgy. We bear some blame for not hanging up instantly. We've already sent the response, but I wouldn't be surprised if it were lost in the mail.

But be warned these kind of shenanigans are afoot.

ETA: Original post had incorrect name. Changed now.

Last edited by bozothedeathmachine; 16.10.2012 at 16:51. Reason: Corrected company name
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Old 16.10.2012, 16:49
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Re: Warning: EasyTalk - Legally binding service based on phone call?

Easytalk appears to be a provider of language courses. Perhaps you meant TalkEasy ?

ww.talkeasy.ch

Article in German

Quote:
TalkEasy trying for about six months, in German-speaking Switzerland the local top dogs snatch Swisscom customers in the fixed network. But the applied method of sale is unpleasant for many customers.

Swisscom customers will receive a TalkEasy seller a call. In most cases, the persons contacted believe after the conversation that they have only ordered documents. Because TalkEasy-seller in conversation again and again bring the Swisscom into play, in addition, many believe that the offer from Swisscom itself originated. In reality, however, flutters in the coming days, a contract of TalkEasy into the house. Who within seven days of receipt of the documents do not use the right of withdrawal does, binds to TalkEasy, and the contract with Swisscom is resolved.
Ktipp article in German

Quote:
The telemarketers are becoming more aggressive, disturbing calls increasing frequency: A call center employee priced journals with ways to win, someone else pushes phone contracts with "free calls" to and a third knows guarantees the cheapest health.

Annoying: say because most telemarketers are smart, unnerved many calling at the end, "I care" to be able to finish only about a conversation. This does not have to be the last word.

What many do not know: The called party can withdraw from the contract without notice. When signing a contract on the phone that is the same is true as for unexpected visits representative, called the doorstep: The deadline for the withdrawal of the contract is seven days. It runs only from the date on which the seller has the customer in writing of the rescission. If no such written statement - what is with phone sales the case - you can always withdraw from the contract. Warning: This right applies only if the price is at least 100 francs. Therefore, many cunning Meier demand for their products sold on the phone 99 francs. Even then, however, is: who is sure that he ordered nothing but more than one has expressed interest in a product, does not have to pay. Evidence that on the phone, a contract has been made, namely, the seller must provide. hrs
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Last edited by jrspet; 16.10.2012 at 17:00.
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Old 16.10.2012, 16:51
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Re: Warning: TalkEasy - Legally binding service based on phone call?

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We got a call from some company called TalkEasy about some thing or other. The wife spoke to them, I did not. Anyhow, it ended up that they sent a letter stating that based on the phone call, our default service would be switched over to them by them unless we provided them a response that we didn't want it in writing within a week of receiving the formal letter from them. The wife told them she would be on holiday for 2 weeks so they would have to wait then to send it. Of course, they sent much sooner.

First, is this really legal? I had an issue when I first arrived here that I signed up for Sunrise over the phone, but it was delayed because I did not return the signed contract. So if it's not illegal, it's certainly dodgy. We bear some blame for not hanging up instantly. We've already sent the response, but I wouldn't be surprised if it were lost in the mail.

But be warned these kind of shenanigans are afoot.

ETA: Original post had incorrect name. Changed now.
This company had had some legao issues in the past, as they regulary overcharge their customers. I've had not used their services, but I know of somebody else's personal account.
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