Is anyone out there who has Vivo Casa package, and since the last upgrade, the subtitles are gone from ITV1-4 and Film4?

Or is it maybe not Swisscom's fault and subtitles have been just discontinued.

Yes I have Vivo Casa. http://www.swisscom.ch/FxRes/Files/T...Untertitel.pdf

I have subtitles on ITV1, but not on ITV2, ITV3, ITV4 or Film4. Strange.

Worth reporting though - Swisscom are normally very responsive to technical issues in my experience.

Thinking of switching to save money

So why do you need subtitles?

I am not a native English speaker. It helps a lot when watching movies with say, Scottish or Irish accents or Brad Pitt talking in Snatch... or even just when a word is used like "clusterf..k" or something you probably weren't taught in school.

Thanks, I don't get them on ITV1 either. I will call Swisscom right now.

Hm. They are telling me that they just realized that the way I used to pull up the subtitles (as in above linked document, using the TELETEXT button) is not supposed to be used for that, but I should go
Options
Scroll down 5 times to menu Untertitle, press it
Choose "english" instead of none.
so that is like pressing the bloody thing like 7 times until the subtitles come.
if you switch away to another channel and back the subtitles gone again...

They are also telling me they did not realize that the actual teletext is not working and now they will "escalate" this to the British Channels.

I didn't get over the phone if they will do anything about the button craze, but I think they will.

Interesting......I have Vivo Casa too ( especially to watch Uk TV) but no problems on mentioned channels to get the subtext....if they don't pop up automatically ...I usually press the teletext button in the set top box remote and put 888 in ..usually works well.

What bugs me however is,,the fact that you can't get subtitles on rented films from them, only the option which language you want the film...no use to me as i am completely deaf grrruummbblleee

But i am informed that various Swiss associations for the deaf and hard of hearing are discussing this with Swisscom...let's hope it'll work....since nowadays you can get almost all Dvd's with subtext included...i can't see why it's such a problem to add them as well on rented films at Swisscom TV

See that's the thing, I also used to press the teletext button, and then all of a sudden it just stopped working...
(actually, I think it was related to an upgrade that the Box prompted me to carry out - did you have that yet?)

The rented movies - that is exactly why I never rented them. The whole subtitle story annoys me terribly. I am big subtitle fan and use them even if I watch English, German or Italian movies that I understand, because it is just excellent for language knowledge finetuning (and you won't miss anything either). And it is always such a hassle with modern equipment - my PS3 cannot play same-name .srt or .sub files, my brand new Philips HD TV cannot do it either, I mean, what's up with all those hard of hearing? This really is not something that technologically is on quantum physics level to implement... Meh.