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Old 10.12.2012, 09:52
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Help with network setup Mac&Cablecom

hello

is there somebody experienced with a) network/wlan set up, b) mac iOs and c) cablecom?

cc gave me the 100.000 bit internet power update and the thomson modem that i replaced for the ubee modem and netgear router. with the default setting it worked ok with my ibook downstsirs. the netgear extender setup upstairs connecting my imac has problems since the change, especially after renamed the network and changed the password. cc refuses to send a tech as everytime i went through the fon support and i am meant to test the changes it doesnt work i need to call them and again it starts from anew and i end up with the same problem.

can somebody give me a hand tonight or any time tomorrow?
thanks a million!
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Old 10.12.2012, 10:09
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Re: Help with network setup Mac&Cablecom

Is your NetGear extender trying to act as a WiFi repeater for the Thomson modem?
If so it'll be unreliable, and it will also be pointless having a 100 Mbps cable connection when you are connecting via WiFi

You'll be lucky to get 25 to 30 Mbps on WiFi, so no point having 100 Mbps on the cable.

Anyway, to really take advantage of the 100 Mbps cable connection, you should run an Ethernet cat5e cable from the Ethernet socket on the cable modem to your PC.

This is what I do and it allows me to reach the 100 Mbps speeds easily.
On WiFi it's impossible. That's the nature of WiFi.

If you want more help tell us
1. what the problem is - describe it in more descriptive terms than "my imac has problems"
2. how things are cabled - tell us all your Ethernet cables, switches and routers
3. what you have tried to date to resolve the problem
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Old 10.12.2012, 11:35
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Re: Help with network setup Mac&Cablecom

i am an absolute tech dummie, that in first place. i cant really tell what this is all about, what is connected how and why.... and thats a problem.

ok, my whole tv/inet/fon package broke down due to whatever tech probs UPC had. while on the fon checking a solution, the call agent said: hey, i see you only have the 25k line, do you want a free upgrade to 100k? and as it cost me nothing but my standard 75chf i said "yes". if id knew beforehand that a new modem comes along n stuff, i think i would have said "no" as my credo is: dont change a running system. and i have no clue what works and what not. that i can or cant make use of the speed....what do i know?

in the living room, downstairs, there is the tripple multimedia socket. there i have the modem, telly and landline fon. no chance to swap it anywhere else. its the only point to connect something. and there we have the mac book pro of my GF that uses the wifi. on the 2nd floor of our place i have a weak signal for my iMac and after i asked here what i can do about the strength to improve, somebody pointed out to use an extender. that is a WLAN Range Extender802.11n/g/b300 Mbps, WN3000RP.

ok. after the new modem stuff came i connected all, logged into the thomson modem interface online (i think it cam automatically) and changed the name and password. for a bit of time it worked all well, though my iMac after his sleep modus had difficulties finding the networkname_ext (means the network that the extender sends out) and/or accepting the password. when i typed it in it said time out/zeitlimit überschritten.

yesterday i tried it again and when i wanted to browse, the netgear extender interface pops up and takes me through te installation/connection process, means: i can chose my downstairs network and then connect it and i set up the connection to networkname_ext. but it does not work! each time i browse, it opens up another tab and again i have to go through the connection process.

it drives me nuts!

after i have switched off everything and reconnected the Mac Book, at least this computer keeps up with the network as before it dropped out and i had to go through settings and chose the diagnosis program to check the network, connect it and 2mins later i had to refresh it again... this seemed to be fixed last night but i dunno what happens today later on...

the point is i can at no time connect my iMac 2nd floor to an ethernet cable as this is my office at home. i need the extender-connection fixed.

is that more clear now?

Last edited by flow23; 10.12.2012 at 11:53.
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Old 10.12.2012, 11:52
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Re: Help with network setup Mac&Cablecom

You description is not easy to interpret. But sounds like weak WiFi

My comments:
If the NetGear extender has a weak signal from the Thomson modem, then relocate the NetGear extender to a location where it gets a strong signal from the Thomson modem. Experiment. It will take time to do. It may need to be in a different room.
Extending a weak WiFi signal will always only every be a weak signal. And if the Extender has a weak signal, then it will struggle to connect to the Thomson modem.
Weak WiFi always causes problems

You would probably be much better off with a powerline system that connects to the Ethernet port of the Thomson modem, extends the signal through the power cables, and provides an Ethernet port on any power point you like. That would be faster and more reliable. Much more reliable.

It's hard to diagnose any further without knowing how strong the WiFi signal is.

I have just solved all my WiFi problems by fitting a 2nd WiFi router, on a 2nd SSID, and cabling it with Gigabit Ethernet cable to my main WiFi Router / Cable Modem. This gives me strong, reliable WiFi with 25 Mbps WiFi in every room of my apartment.
On an iDevice, you really want to be having 3 bars of signal everywhere to properly enjoy WiFi connections.
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Old 10.12.2012, 12:19
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Re: Help with network setup Mac&Cablecom

the whole termini of extende, router, cabel, connection ethernet... i dont get it.

well, what i can say ist that the signal from the extender is ok!
the wifi signal on both macs... i can see in the "choose your network" window a strong signal for both, network and _ext. what happens is, that the extender does not connect! or when it does, my mac does not get into the _ext-network... i can connect to the network from the thomson modem, but it is to weak to surf properly.

iMac does not work with the extender. i dunno if the extender is not connected well to the thomson modem or the iMac cant connect to the signal that comes from the extender. and i think we wont figure it out here because i need somebody at my place to check it...
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Old 10.12.2012, 12:33
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Re: Help with network setup Mac&Cablecom

Quote:
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the whole termini of extende, router, cabel, connection ethernet... i dont get it.
In that case I wish you good luck with your learning curve.

You can also consider paying a company to help you: look in the phone nook for local PC experts, ring them and ask if they can sort out WiFi problems.
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