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Old 19.01.2013, 16:29
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Moving with Swisscom - who notifies the electrician?

I am moving house next week, and I have just notified Swisscom with their online form to transfer my subscription.

I need an electrician to connect my new flat up. On Swisscom's online form it asked me to pick a local electrician, so I selected one at random from the drop-down list.

What happens now - do they notify the electrician and make an appointment to connect me up, or do I now have to make an appointment with that electrician myself?

It really isn't clear from the notification. Whatever happens, I don't want to end up paying two call-out fees!
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Old 19.01.2013, 16:33
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Re: Moving with Swisscom - who notifies the electrician?

Let the Hauswart or Landlord pick the sparky for you ?

Needed English Speaking Electrician (swisscom/telephone issues)

I need an electrician to setup phone line?

Electrician for internet/telephone socket [Zurich]
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Old 19.01.2013, 16:35
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Re: Moving with Swisscom - who notifies the electrician?

I would, but I've already picked an electrician on Swisscom's online form... I don't want to end up with two electricians!
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Old 19.01.2013, 16:48
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Re: Moving with Swisscom - who notifies the electrician?

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I am moving house next week, and I have just notified Swisscom with their online form to transfer my subscription.

I need an electrician to connect my new flat up. On Swisscom's online form it asked me to pick a local electrician, so I selected one at random from the drop-down list.

What happens now - do they notify the electrician and make an appointment to connect me up, or do I now have to make an appointment with that electrician myself?

It really isn't clear from the notification. Whatever happens, I don't want to end up paying two call-out fees!
I was in the same situation a month ago. I called swisscom and asked them to recommend me an electrician. They read from their list a few as they can not favorise any. I picked one and I told them which one it was. Then I called myself the company and arranged an appointment with them. The next step is to inform swisscom the date and the time you arranged with the electrician to come. Prepare to pay around 250 Chf.
Your internet, phone and TV will start working after a week. Initially swisscom said it takes 2 weeks but I insisted I needed earlier, so they did it in a week.
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Old 19.01.2013, 16:51
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Re: Moving with Swisscom - who notifies the electrician?

Just ring up the electrician you have selected and make an appointment for a time which suits you. I've moved several times and I think the list is there to help you get someone who knows the ropes, if you don't know any electricians in the area you are moving to.
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Old 19.01.2013, 16:52
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Re: Moving with Swisscom - who notifies the electrician?

250? That is a lot! I had to do this twice so far so I learned. You are free o bring your own because it is not a big deal. Every time it took like 5 minutes. Through a friend would be great because any adapter you need it is going to be a lot. I need it one adapter and I paid like 30 for something that I saw in a store for 10.
Good luck!


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I was in the same situation a month ago. I called swisscom and asked them to recommend me an electrician. They read from their list a few as they can not favorise any. I picked one and I told them which one it was. Then I called myself the company and arranged an appointment with them. The next step is to inform swisscom the date and the time you arranged with the electrician to come. Prepare to pay around 250 Chf.
Your internet, phone and TV will start working after a week. Initially swisscom said it takes 2 weeks but I insisted I needed earlier, so they did it in a week.
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Old 19.01.2013, 20:06
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Re: Moving with Swisscom - who notifies the electrician?

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250? That is a lot! I had to do this twice so far so I learned. You are free o bring your own because it is not a big deal. Every time it took like 5 minutes. Through a friend would be great because any adapter you need it is going to be a lot. I need it one adapter and I paid like 30 for something that I saw in a store for 10.
Good luck!
The company I picked charged 150 Chf per hour and the electrician spent 1h and a half to do his job because there was no swisscom connection in the building where I moved. Then I had to pay for the electrician's parking, car maintenance, his time of driving to my place, etc...
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Old 19.01.2013, 20:38
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Re: Moving with Swisscom - who notifies the electrician?

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I was in the same situation a month ago. I called swisscom and asked them to recommend me an electrician. They read from their list a few as they can not favorise any. I picked one and I told them which one it was. Then I called myself the company and arranged an appointment with them. The next step is to inform swisscom the date and the time you arranged with the electrician to come. Prepare to pay around 250 Chf.
Your internet, phone and TV will start working after a week. Initially swisscom said it takes 2 weeks but I insisted I needed earlier, so they did it in a week.
A week! When we moved they transferred our phone and internet within a day. We were already having our house rewired so we arranged for our electrician to do the connection bit. We notified Swisscom of the date we were moving and they told us that they'd turn off our connection at the old house the day before and that the new connection would be done between such and such hours on our moving day, and it was. Mind you, we only moved 500m down the road, but it shouldn't take a week or more. Maybe the TV bit takes longer.
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Old 19.01.2013, 21:12
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Re: Moving with Swisscom - who notifies the electrician?

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A week! Mind you, we only moved 500m down the road, but it shouldn't take a week or more. Maybe the TV bit takes longer.
Indeed, we have the Trio Pack from Swisscom which includes phone, internet and TV. It could be that... The phone line worked straight away but the TV and internet not.
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Old 19.01.2013, 22:15
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Re: Moving with Swisscom - who notifies the electrician?

Been through this before and ended up with less of an Internet and TV connection after the move. After some investigation I discovered that the previous tenants didn't have swisscom nor VDSL (phoneline Internet) before, they had cablecom which was wired over the cable connection correctly. The fixnet/phoneline wasn't cabled correctly in a modern apartment c.a 5yrs. And the online move forum said the new address would achieve faster Internet (great!) It turned out a months down the line that internal cabling issues (bridge tap.. ) that accounted for the connection and TV issues.
In the end we where able to get compensated by our "Nebenkosten" as the house infrastructure wasn't correct. This I learnt later that it's a common issue because neither the telco nor rental agency doesn't take responsiblity. It's the initial building owners that must insure the phone cabling from the celler to your apartment is correct. The same goes for the coax cablecom cabling. Which is also paided from "Nebenkosten"

Vivo Case packages are expensive +100CHF/m make the contract worth it and challenge the responsible organisations , e.g Telco, Immobilien and infrastructure. To address any limitations you meet along the way.

Thats my two cent on this
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Old 19.01.2013, 22:52
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Re: Moving with Swisscom - who notifies the electrician?

Thanks for all the help so far. Has anyone else used the online move notification form for Swisscom and selected an electrician?

I now wish I hadn't selected anything, so that I could have a go at connecting it myself. I'm moving into the only vacant flat in the building, so it should be pretty obvious which is the correct connection.
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Old 26.01.2013, 23:58
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Re: Moving with Swisscom - who notifies the electrician?

So, I thought I'd give some feedback for those that end up in a similar situation.

Swisscom do notify the selected electrician on the web-form. Unfortunately, my local Swisscom store had told me that they don't, so I made an appointment with another electrician that they recommended.

And I ended up with two electricians.

We'll see what happens with the billing
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Old 29.07.2015, 15:13
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Re: Moving with Swisscom - who notifies the electrician?

I just announced our move on the Swisscom site, but the previous tenant wasn't listed, so I set up an online chat. The operator said the previous tenant wasn't a Swisscom customer, so I'd have to get an electrician to do the rewiring. 2 questions: can I organise this before the move (we will have the keys from 01/08, but won't physically move till mid September) and simply have the line switched over on the move-in date? Secondly, how difficult is the wiring? It's a house, so what would that entail and could I DIY it?
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Old 29.07.2015, 15:41
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Re: Moving with Swisscom - who notifies the electrician?

I'm not perfectly sure, but not being a swisscom customer probably need not say much.

I have ADSL (i.e. internet via phone wire) but the provider is Solnet, not Swisscom. So Swisscom won't see me as ADSL customer even though I have ADSL. If your setup happened to be similar, you'd probably not need to do anything other than signing the ADSL contract.

Thus, if doable, you probably want to ask your predecessor first thing.
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Old 14.08.2016, 20:25
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Re: Moving with Swisscom - who notifies the electrician?

We're moving and thus far we haven't had any contract for Internet/tv/phone (furnished flat with wifi, tv, etc.). We've been informed that all the wiring for the internet is ready in our new flat for Swisscom, sunrise, etc. ; and the previous tenant used Sunrise.
We went to a Swisscom shop and they couldn't arrange a new set up. They showed us a list of people and wanted us to verify one of them (even though we informed them about the previous tenant). They tried, tried and tried ... No result
Now they want us to learn something called Parzellennummer
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Old 14.08.2016, 20:54
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Re: Moving with Swisscom - who notifies the electrician?

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Now they want us to learn something called Parzellennummer
This stuff I Googled under Parzellennummer Schweiz any help?
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Old 14.08.2016, 20:56
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Re: Moving with Swisscom - who notifies the electrician?

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We're moving and thus far we haven't had any contract for Internet/tv/phone (furnished flat with wifi, tv, etc.). We've been informed that all the wiring for the internet is ready in our new flat for Swisscom, sunrise, etc. ; and the previous tenant used Sunrise.
We went to a Swisscom shop and they couldn't arrange a new set up. They showed us a list of people and wanted us to verify one of them (even though we informed them about the previous tenant). They tried, tried and tried ... No result
Now they want us to learn something called Parzellennummer
Serk,

Were they asking you what the previous tenant's name was?

The Parzellennummer or Katasternummer is the number for the piece of land which the Gemeinde uses to refer to the plot. That Swisscom asked for it would seem to indicate that they couldn't locate your new apt based on the address you gave them, or that they couldn't identify it uniquely.

There is a slight chance that the building isn't serviced by Swisscom, or that nobody there is currently using them, but that still doesn't mean that they couldn't have found the information.


You can find the place on
http://maps.zh.ch/
type in the street, number and PLZ
click on "Amtliche Vermessung in Farbe"
and you will find the "Grundstück Nr", both on the map and in the info panel on the right hand side.

Your best solution is to ask the landlord. Ask them also who the "house electrician" is. If there is a "house electrician" then usually you just pass your information on to them and they handle it.
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Old 14.08.2016, 21:21
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Re: Moving with Swisscom - who notifies the electrician?

They asked the previous tenant's name and his name wasn't on the list (as we also told them that he was using Sunrise). They also checked our address and verified that it's serviced by Swisscom (I checked it as well before going to the shop). The landlord is Credit Suisse by the way.
I will try to get that number following the instructions you've provided (via maps.zh.ch) and also send an email to the real estate agent. Thank you for the great help
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Old 14.08.2016, 22:22
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Re: Moving with Swisscom - who notifies the electrician?

Longbyt, thank you for the link. They don't have that number there; but still, I downloaded the printable version of the registered info.
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Old 15.08.2016, 09:04
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Re: Moving with Swisscom - who notifies the electrician?

Ask Sunrise what connection your predecessor had and what your options with them would be, his records should still be available. Other than that there's cable as an option if you have that.
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