Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone
Reply
 
Thread Tools Display Modes
  #141  
Old 31.07.2010, 02:09
Andy's Avatar
Junior Member
 
Join Date: Apr 2007
Location: Lausanne
Posts: 36
Groaned at 0 Times in 0 Posts
Thanked 15 Times in 7 Posts
Andy has earned some respectAndy has earned some respect
Re: [VoIP] Swiss VoIP services: Experience

I've been with Switzernet for the last 2 years. Then all of a sudden they change my account from a "Private" account (where calls to USA and several other countries are free) to a "Business" account (where there are no free destinations).

When I emailed them about this change, Switzernet's response was I make too many calls to free destinations, even though in their conditions they clearly mention unlimited calls to the free destinations. We make a few calls to family and friends, each lasting about 25-30 minutes; as well as making lots of phone calls to non-free destinations as evident from the bills I have been paying every month. But obviously reasoning/logic doesn't apply when you deal with such people.

Any suggestions how I should proceed now, I've been searching, so far with little success, for the contact details of Switzernet's higher-ups as the emails are probably replied by the "trainee-staff".

Any Switzernet customer who faced this same problem??

Last edited by jrspet; 31.07.2010 at 16:26.
Reply With Quote
  #142  
Old 31.07.2010, 16:29
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 8,149
Groaned at 29 Times in 22 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: [VoIP] Swiss VoIP services: Experience

Not me, though I've been a private customer for 2.5 years.

I've been calling the US ( which is a free destination ) both landline and mobile daily for at least 30 minutes and didn't have any account issues.
Reply With Quote
  #143  
Old 02.08.2010, 08:27
szhjcn's Avatar
Forum Veteran
 
Join Date: Feb 2008
Location: Affoltern am Albis, Zurich
Posts: 1,617
Groaned at 2 Times in 2 Posts
Thanked 324 Times in 259 Posts
szhjcn has earned the respect of manyszhjcn has earned the respect of manyszhjcn has earned the respect of many
Re: [VoIP] Swiss VoIP services: Experience

I use: http://www.voiptalk.org/products/index.html No problems so far, free calls to just about everywhere (land lines). We have 1000 minutes for £4.99 (GBP)
Reply With Quote
This user would like to thank szhjcn for this useful post:
  #144  
Old 27.08.2010, 23:27
Newbie 1st class
 
Join Date: Mar 2007
Location: Zug
Posts: 11
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
richardk has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Betamax has many different variations of the same system. Many has free landline calls. I use Intervoip which has decent rates to mobile numbers, but no free calls.

Here you can make your pick:

http://backsla.sh/betamax
Reply With Quote
  #145  
Old 28.08.2010, 00:44
Member
 
Join Date: Mar 2010
Location: Zurich
Posts: 140
Groaned at 3 Times in 3 Posts
Thanked 71 Times in 38 Posts
native has earned some respectnative has earned some respect
Re: [VoIP] Swiss VoIP services: Experience

Quote:
View Post
Betamax has many different variations of the same system. Many has free landline calls. I use Intervoip which has decent rates to mobile numbers, but no free calls.

Here you can make your pick:

http://backsla.sh/betamax
Rynga offers calls to swiss mobiles for 9 eurocents / min.
Reply With Quote
  #146  
Old 12.09.2010, 22:27
ElizabethCH's Avatar
Newbie 1st class
 
Join Date: Jul 2010
Location: Zurich
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
ElizabethCH has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

I can recommend InterTalk... it's more of a business service than free this and free that... but it s fully SIP compliant platform, where yo ucan get UK numbers, meaning your family can call you within their BT evening etc plans........ multiple handsets runnign the same DDI are ok, as are multiple ports in 1 house with same or different DDI's. They also have a web only version which you can use video call or even conference from... as well as your usual voice... im sticking with these guys... and you can even configure your own admin, its all in english, and if you wanted to , you can have follow me to your swiss mobile.
Reply With Quote
  #147  
Old 27.12.2010, 01:10
Member
 
Join Date: Mar 2010
Location: Lucerne
Posts: 102
Groaned at 0 Times in 0 Posts
Thanked 11 Times in 9 Posts
zufimufi has earned some respectzufimufi has earned some respect
Switzernet - big problems

I am picking up the Switernet topic again here. A few months ago it seemed like a good idea to use their service after a read that some of you are using it w/o big issues. I have been using it for a couple of months now and I like their rates but I have to say I am not happy at all. The biggest problem is that very often when someone tries to call my number it simply doesn't go through. I have tried it our myself and every 2nd time I have to deal 5 times until the call goes through, sometimes it does not go through at all. All the Switzernet folks have to say is change the server address in the settings. I am fed up with doing that every 2 days. There is one thing with my home network that is not optimal, Cablecom gave me a modem with only one Ethernet port so I have to use an Ethernet switch and plug my Simens Gigaset into one of its ports. Does anyone have experience with such a set up and knows if this is a real problem? Thanks.
Reply With Quote
  #148  
Old 27.12.2010, 01:43
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 8,149
Groaned at 29 Times in 22 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: Switzernet - big problems

Quote:
View Post
The biggest problem is that very often when someone tries to call my number it simply doesn't go through. I have tried it our myself and every 2nd time I have to deal 5 times until the call goes through, sometimes it does not go through at all. All the Switzernet folks have to say is change the server address in the settings. I am fed up with doing that every 2 days.
I don't know why calls can't get through to you, but I do not have that problem at all. As I receive and make VOIP calls on a daily basis, part of my Cablecom bandwidth is reserved for VOIP calls, hence does not interfere with my surfing ( I reserve up to 512kbps up/down using QoS Premium marking to guarantee VOIP packets ) - it depends if your router has QoS - mine does.

sip12.youroute.net
port 5060
expire 300 seconds


Quote:
View Post
There is one thing with my home network that is not optimal, Cablecom gave me a modem with only one Ethernet port so I have to use an Ethernet switch and plug my Simens Gigaset into one of its ports. Does anyone have experience with such a set up and knows if this is a real problem? Thanks.
I expand the one Fast Ethernet port on the Cablecom FP50 modem to several ports using switches, including through my VOIP router ( Billion ). This is normal. I do not use Cablecom's DNS servers, instead choose my own public servers that appear to be far more reliable.

From the enclosed files, you will see my Switzernet server settings that might be useful to some extent to you.
Attached Thumbnails
voip-swiss-voip-services-experience-voipswitzernet02.jpg   voip-swiss-voip-services-experience-voipswitzernet01.jpg  
__________________
404 – punoɟ ʇou ɹoʇɐɹǝpoɯ
Reply With Quote
  #149  
Old 02.01.2011, 11:56
Member
 
Join Date: Mar 2010
Location: Lucerne
Posts: 102
Groaned at 0 Times in 0 Posts
Thanked 11 Times in 9 Posts
zufimufi has earned some respectzufimufi has earned some respect
Re: Switzernet - big problems

Thanks Jrspet,

Unfortunately the attached pics were too small I couldn't make out anything on them. There might be a problem on my end with the setup rather than on Switzernet's end but I am having a hard time figuring it out. Here's my hardware setup: Cablecom Modem Scientific Atlanta (1x Ethernet port) > Ethernet switch > Philips Gigaset C470IP.

I am playing now with lower registration refresh time and I enabled STUN to see if that helps. Also just switched to the server address you are using. I'll see if all that jazz helps. As a regular computer user I find this a bit overwhelming.

Quote:
View Post
I don't know why calls can't get through to you, but I do not have that problem at all. As I receive and make VOIP calls on a daily basis, part of my Cablecom bandwidth is reserved for VOIP calls, hence does not interfere with my surfing ( I reserve up to 512kbps up/down using QoS Premium marking to guarantee VOIP packets ) - it depends if your router has QoS - mine does.

sip12.youroute.net
port 5060
expire 300 seconds




I expand the one Fast Ethernet port on the Cablecom FP50 modem to several ports using switches, including through my VOIP router ( Billion ). This is normal. I do not use Cablecom's DNS servers, instead choose my own public servers that appear to be far more reliable.

From the enclosed files, you will see my Switzernet server settings that might be useful to some extent to you.
Reply With Quote
  #150  
Old 19.01.2011, 16:12
neddie's Avatar
Member
 
Join Date: Nov 2010
Location: St. Gallen
Posts: 126
Groaned at 0 Times in 0 Posts
Thanked 77 Times in 40 Posts
neddie is considered knowledgeableneddie is considered knowledgeableneddie is considered knowledgeable
Re: [VoIP] Swiss VoIP services: Experience

I'd never thought about VOIP services before but it sounds great for what we want. I'm thinking about Switzernet and buying a single Siemens C475.
Just a couple of questions, which I couldn't get from the switzernet site: is it still the case that all numbers are 021 ? I'm guessing that could be (slightly) confusing when you give people your number and they think you live in xxx city and then you give them a Lausanne number?
Secondly, am I right that there's no answerphone service on the service itself? So it would be good to get a C475 (rather than a C470) with an answerphone?
Ok, and thirdly, does anyone want to "recommend" me as a customer? I read in earlier posts that there may be some benefit to the existing customer if I'm "referred" by them somehow?
Reply With Quote
  #151  
Old 21.01.2011, 11:56
neddie's Avatar
Member
 
Join Date: Nov 2010
Location: St. Gallen
Posts: 126
Groaned at 0 Times in 0 Posts
Thanked 77 Times in 40 Posts
neddie is considered knowledgeableneddie is considered knowledgeableneddie is considered knowledgeable
Re: [VoIP] Swiss VoIP services: Experience

Update on my first two questions: no you're not fixed to 021, you can choose a prefix from a small list (no zürich prefixes though).
And there is no answerphone / voicemail, but of course you can get a phone which has one.

My third question still stands
Reply With Quote
  #152  
Old 21.01.2011, 12:08
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 6,882
Groaned at 313 Times in 210 Posts
Thanked 8,881 Times in 3,150 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: [VoIP] Swiss VoIP services: Experience

Quote:
View Post
My third question still stands
PM sent
Reply With Quote
  #153  
Old 16.08.2011, 13:21
Member
 
Join Date: Mar 2010
Location: Lucerne
Posts: 102
Groaned at 0 Times in 0 Posts
Thanked 11 Times in 9 Posts
zufimufi has earned some respectzufimufi has earned some respect
Switzernet experience - wrong advertising - 0 customer service

I have used them for a few months now and I am VERY unhappy. The have charged me rates that are sometimes several times the amount they advertise. I complained a few months ago about it to them. They responded after a while and credited the sum in question. The issue is now repeating itself and I have been trying to get them to respond for weeks - nothing. If you only call countries that are included in their flat rate you might do ok with them. If not you will only get head aches from their service.


QUOTE=neddie;1074639]I'd never thought about VOIP services before but it sounds great for what we want. I'm thinking about Switzernet and buying a single Siemens C475.
Just a couple of questions, which I couldn't get from the switzernet site: is it still the case that all numbers are 021 ? I'm guessing that could be (slightly) confusing when you give people your number and they think you live in xxx city and then you give them a Lausanne number?
Secondly, am I right that there's no answerphone service on the service itself? So it would be good to get a C475 (rather than a C470) with an answerphone?
Ok, and thirdly, does anyone want to "recommend" me as a customer? I read in earlier posts that there may be some benefit to the existing customer if I'm "referred" by them somehow?[/QUOTE]
Reply With Quote
  #154  
Old 19.11.2011, 12:00
Newbie 1st class
 
Join Date: Nov 2011
Location: Dietikon
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Tibor77 has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Hello Folks,

Anyone knows something about this provider: http://www.allobox.ch/ ?

I will move to CH in February and already estimating my expenses.
I would make calls frequently to Germany and to Hungary.
Reply With Quote
  #155  
Old 19.11.2011, 17:42
Piv's Avatar
Piv Piv is offline
Junior Member
 
Join Date: Oct 2006
Location: Autigny
Posts: 67
Groaned at 0 Times in 0 Posts
Thanked 21 Times in 17 Posts
Piv has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Their prices are crazy, check out Switzernet - http://switzernet.com/public/060801-...php?language=3

I've been with them for over 3 years now with a Fritz!Box 7270 and a set of Siemens DECT phones.

Piv
Reply With Quote
  #156  
Old 22.11.2011, 15:25
Newbie 1st class
 
Join Date: Nov 2011
Location: Dietikon
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Tibor77 has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Hello,

I just have checked the prices, but it seems the rates at allobox are lower, least to destination Germany and Hungary.

Also today I have find the www.ucilia.com, which provides SIP service as well and you can choose any number all around the world in order to be able to make so called local calls.
Anyone has any info about them?
Reply With Quote
  #157  
Old 22.11.2011, 16:06
Newbie
 
Join Date: Nov 2011
Location: Vaud - Lausanne
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Alloboxdotch has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Hello Tibor77,

Thank you for your interest and i won't make our own publicty.. I can tell you what is important to know about VoIP is the quality/rates rapport.

We use premium routes for every termination and we would be happy to provide your calls.

If you have any questions, please ask me.

Cheers,
Jonas Katz,
Team Allobox
Reply With Quote
  #158  
Old 22.11.2011, 17:02
Newbie 1st class
 
Join Date: Nov 2011
Location: Dietikon
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Tibor77 has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Hello Jonas,

Thanks for your feedback. Also just recognized there are some new attractive offer has been uploaded to the allobox website.

Regards,
Tibor
Reply With Quote
  #159  
Old 22.11.2011, 17:06
Newbie 1st class
 
Join Date: Nov 2011
Location: Dietikon
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Tibor77 has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Quote:
View Post
Hello Jonas,

Thanks for your feedback. Also just recognized there are some new attractive offer has been uploaded to the allobox website.

Regards,
Tibor
Just a fully translated website would help a lot in order to understand the related informations. Hope you can fix it soon
Reply With Quote
  #160  
Old 22.11.2011, 18:00
Newbie
 
Join Date: Nov 2011
Location: Vaud - Lausanne
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Alloboxdotch has no particular reputation at present
Re: [VoIP] Swiss VoIP services: Experience

Hello Tibor,

That's true, everyday new updates are done on our website and sometimes the traduction takes time to take place.

If you have any trouble with our French untranslated texts, don't hesitate to google* it.

Some free stuff will be launched by Allobox in weeks and translated some days after..

Thank's in advance,
Sorry for the inconvenience,
Jonas Katz,
Team Allobox

*yes, I think it will be a verb
Reply With Quote
Reply

Tags
swiss voip services




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone using [SIP] VoIP systems? Lob TV/internet/telephone 129 03.09.2009 19:20


All times are GMT +2. The time now is 19:14.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0