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Old 04.01.2008, 11:28
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[VoIP] Swiss VoIP services: Experience

Please use this thread to post your experience with VoIP services in Switzerland - this means basically anyone mentioned here .... and more importantly, not Skype.

I last month signed up with Switzernet and am just about to embark on testing their 9 franc per month service which offers calls to landlines CH, FR, DE, UK, landlines and mobiles USA, Singapore for free. Their full rates list is here

Initial thoughts:
  • The website is sporadically English with some French. Je n' parle pas français (ok, I do)....
  • They email me in English and/or French. And maybe German. This I don't notice as I understand those languages
  • Their T&Cs are not available in English yet - not a biggie - just note that you commit to a one-year contract after which you can quit with 60 days' notice
  • You get 10 days to evaluate - beginning from your first call
  • The number I chose for 50 francs was already gone and caused a delay in the process. I would suggest that their website backend needs to reserve the number for a reasonable time so that this does not happen
My trial period should start in the next few days; I will initially be using a Siemens hybrid phone (Gigaset C475 IP) but will more likely use a Linksys PAP2 and connect this into my home phone network.

I will be making calls to the UK, US and domestically and will report back on my findings; it is my intention to drop Cablecom Digitalphone and switch to this service.

If anyone else is using proper VoIP solutions, feel free to give your mini-summary here and we can hopefully build a nice list of who does what, how well they do it and if you would recommend it.

I will be editing this post with my recommendation in the next week or two
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  #2  
Old 04.01.2008, 12:41
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Re: [VoIP] Swiss VoIP services: Experience

For more than one year now, I've been using Phonestar's service.
As I understand Phonestar itself uses a shared platform used by many of the swiss providers. Administration site supports multiple languages and English is one of them.

I have a pay as you go subscription, with a Zurich number included.

Through all this period I can't remember of a single problem.

As I also have DIDs from other counties (so that familly can call local), I use the services of Voxalot to have multiple registrations (not supported by my Sipura), and perform smart call routing.

As for internet I have the 3000/300 plan from Cablecom which is more than sufficient to have the calls with the highest bit/rates.

I am a regular user of SIP Broker as well which allows me to use any of the many local numbers around the globe to call home.

As someone that doesn't have a fixed line for more than 3 years now, I don't understand why people keep paying 20 CHF for nothing, and paying absurd rates on top of that to regular telcos.

Regards
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Old 04.01.2008, 12:48
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Re: [VoIP] Swiss VoIP services: Experience

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<snip> I don't understand why people keep paying 20 CHF for nothing, and paying absurd rates on top of that to regular telcos.
5 extensions over two floors seems to be my problem...
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Old 04.01.2008, 12:55
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Re: [VoIP] Swiss VoIP services: Experience

Do you mean 5 telephone extensions ?

A PAP2 or my Sipura are ATAs-Analaog Telephone Adapters which simply output a RJ11 which you can inject back into your house wiring. You don't notice any difference from there on...
In my case I connect it to the house wires, and in one of the plugs I have a DECT phone, with 2 extra handsets.

cheers
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Old 04.01.2008, 14:03
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Re: [VoIP] Swiss VoIP services: Experience

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Do you mean 5 telephone extensions ?

A PAP2 or my Sipura are ATAs-Analaog Telephone Adapters which simply output a RJ11 which you can inject back into your house wiring. You don't notice any difference from there on...
In my case I connect it to the house wires, and in one of the plugs I have a DECT phone, with 2 extra handsets.

cheers
I confirm I am also doing this with my Digitalphone line - directly from cable modem into house circuit. And I'll be using my PAP2 to do the same soon
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Old 08.01.2008, 11:37
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Re: [VoIP] Swiss VoIP services: Experience

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Do you mean 5 telephone extensions ?

A PAP2 or my Sipura are ATAs-Analaog Telephone Adapters which simply output a RJ11 which you can inject back into your house wiring. You don't notice any difference from there on...
In my case I connect it to the house wires, and in one of the plugs I have a DECT phone, with 2 extra handsets.

cheers
The output power of FXS port of ATA (PAP2T) adapter may not suffice to support 5 parallel extentions. I would suggest to install a PBX. The hybrid Siemens Gigaset C450 IP supports more than one handsets (I do not know if you can connect up to 5 independent handsets). From the other side PAP2T supports two VOIP ports, so the customer can have two independent VOIP lines on the same adapter.

A good solution is also an Asterisk server
http://switzernet.com/public/070608-...odele=Asterisk
(shipped, fully configured, one SIP phone is included)
You can have 100 extensions, but the phones are plugged to Internet instad of to telephone jacks.

Greetings,
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Old 08.01.2008, 13:33
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Re: [VoIP] Swiss VoIP services: Experience

63 minute conference call to a London number with no drop-outs and running at an average of just under 13kbps use on my internet connection.

I like this service I have from Switzernet; I think it's time to involk my 3 months notice to Cablecom for their service to end
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Old 04.01.2008, 16:18
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Re: [VoIP] Swiss VoIP services: Experience

I have been using Switzernet for the last 8 weeks both using a softphone ( Voxpro - from World Dial Point - Australia ) and a VOIP ATA gateway ( Billion 6404VP Australian model ) with an analogue telephone handset. One port uses Switzernet ( excellent quality to Afghanistan, Iran, Denmark, Netherlands, Israel, Malaysia, Somalia, Sudan and The Gambia ) and the other my Aussie VOIP provider ( World Dial Point which gives me 8-9 cents untimed landline calls 24hrs a day to Australia ). I have also tested the Switzernet account on Wireless / Wifi and DSL both with and without a VOIP accelerator D-Link DI-102 and more often than not the connection is very good.

I too am contemplating signing up for their 9 CHF / month service and am keen to discover views from other Switzernet users as well as other VOIP providers in Switzerland.
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Old 04.01.2008, 19:52
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Re: [VoIP] Swiss VoIP services: Experience

OK, Switzernet is working on my Gigaset phone and I tried making a call. It sounded OK and quality seemed reasonable. Shame nobody was home!!

Still, my 10-day clock is ticking now but it seems reasonable. My call log on their website shows my 7 second call to the UK costing nothing.

Points to note:
  • The configuration comes in French but password, userID and SIP address are clear
  • The self-management interface is in French but you can change it. Go into one of the personal information tabs and you see it there

I'll get the missus to call her mother later......hang on, she has to call the mobile so might as well use my cellphone which has free domestic calls to all networks.... Maybe someone somewhere will be home.....
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Old 06.01.2008, 12:29
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Re: [VoIP] Swiss VoIP services: Experience

Switzernet gives you a 021 /Geneva. So incoming callers outside the 021 may think they are paying more? (There seems no longer a local and National rate.)

There does not appear to be a choice of ex-directory. A reverse search of 021 550 gives 43 results move in the Geneva area but some in the Zurich area too...
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Old 06.01.2008, 20:57
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Re: [VoIP] Swiss VoIP services: Experience

Alrighty, what do I think having used Switzernet for a couple of days and made about 100 minutes of calls?

Excellent. 75 minutes on the phone to England with perfect conversation, no drop-outs and all for free.....

I think most people know there is just a national tarrif now (two actually, peak and off-peak) and having a localised 021 number does not bother me. Plus, with the second VoIP account I have from Sipgate.co.uk, my folks can call me on a local number to them and not pay international charges. Smashing.

The ex-directory aspect I will dig into; I like being unlisted.....so I'll run it by them and see what they say.
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Old 07.01.2008, 20:34
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Re: [VoIP] Swiss VoIP services: Experience

Switzernet - since you're online now, what about being unlisted? Additionally, what about EF discounts or referral bonuses?
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Old 21.01.2008, 15:33
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Re: [VoIP] Swiss VoIP services: Experience

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Please use this thread to post your experience with VoIP services in Switzerland - this means basically anyone mentioned here .... and more importantly, not Skype.

I last month signed up with Switzernet and am just about to embark on testing their 9 franc per month service which offers calls to landlines CH, FR, DE, UK, landlines and mobiles USA, Singapore for free. Their full rates list is here

Initial thoughts:
  • The website is sporadically English with some French. Je n' parle pas français (ok, I do)....
  • They email me in English and/or French. And maybe German. This I don't notice as I understand those languages
  • Their T&Cs are not available in English yet - not a biggie - just note that you commit to a one-year contract after which you can quit with 60 days' notice
  • You get 10 days to evaluate - beginning from your first call
  • The number I chose for 50 francs was already gone and caused a delay in the process. I would suggest that their website backend needs to reserve the number for a reasonable time so that this does not happen
I signed up and sent them a scan of the contract about a week ago. It seems they have assigned me a number but my account still isn't active. Once they do activate it I need to send though proof of ID or I'll be limited to 50chf credit a month (that's fair enough).

Their website and emails are a mixture of English, French and German with a preference towards French (no surprise there).

I think without the recommendation I would have given up by now, not because I don't understand the languages (I'm no expert but get the gist of it) but because the communication isn't very clear, and I'm not sure when I'll be up and running.

I'd like their website to retain English as a language choice, it seem to default to French all the time.

I'll let you know what I think of the phone service as and when I'm setup.

If I only understood English and didn't know how to configure SIP devices I think this would be near impossible for me.
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Old 25.01.2008, 12:15
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Re: [VoIP] Swiss VoIP services: Experience

Update:
My Switzernet credentials came through the post yesterday (seeing as they are giving my credit some respect to them for not sending it electronically)

The letter didn't really contain enough information for your average person to setup a SIP device, it only included username password and server. Seeing as the server listed is different from those listed on their support pages this might be confusing for some people.

Anyway, I'm connected, can receive calls via Geneva dial in number > Switzernet on my Siemens gigaset handset but can't make any outgoing calls.

I've just sent their support an email to see if they can help (and am secretly hoping they'll see this and respond all the quicker as a result ),
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Old 25.01.2008, 12:26
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Re: [VoIP] Swiss VoIP services: Experience

I seem to have no problems, Peachy - I'll look at my config and get you a screenshot later on today if I can....it might help more than the helpline...
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Old 25.01.2008, 12:37
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Re: [VoIP] Swiss VoIP services: Experience

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I seem to have no problems, Peachy - I'll look at my config and get you a screenshot later on today if I can....it might help more than the helpline...
I have just seen they have instructions for my Siemens S675 (not sure why I didn't find it before), and my config is slightly different:
http://switzernet.com/public/070723-..._UA/S675IP.php

It works fine on sipcall.ch, sipgate.co.uk and sipphone.com (ok, I'm a VoIP whore) so I'm not sure what's up.
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Old 25.01.2008, 12:41
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Re: [VoIP] Swiss VoIP services: Experience

they have the servers and credentials in the letter - use them, no STUN (IIRC) and it should register and go online.

Incoming calls allow two-way conversation too?
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Old 17.03.2008, 21:12
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Switzernet VOIP problems with service

Has anyone else experienced problems with Switzernet recently? I have been using Switzernet for the last 2 months and have been happy with the service, despite the few times when loss of service occurs and it is necessary to redial. However, a couple of weeks ago I was told I needed to reconfigure my phone, which I have done following the instructions provided (with some help!) and now I can't call anyone. I have emailed Switzernet every day for the last 2 weeks asking for help and advice and not heard a thing and am getting very frustrated now . Has anyone else had a similar problem?/Offer any advice. Thanks!
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Old 17.03.2008, 21:15
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Re: Switzernet VOIP problems with service

in theory you just had to change your SIP servers and proxy. What device are you using and do you get a dial tone?

Should be easy to fix; I changed my settings as per their email and my device re-registered on their network fairly quickly.
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Old 17.03.2008, 21:49
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Re: [VoIP] Swiss VoIP services: Experience

Hi lob,
so the device is a Siemens Gigaset C45O IP. I am a bit of a technophobe, but managed to put the IP address of the phone in and change the server as per the email, but it still says that the SIP isn't recognised and I am unable to connect. Not sure what else to try as have done what they suggested...
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