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Old 15.02.2013, 13:44
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on site warranty from digitec, is it worth it?

We need to buy an new computer at work and from what I saw, only Digitec offers an on-site warranty.

Has anyone experienced this kind of service?

Is it useful at all?

It says:
Das Gerät wird vor Ort von einem Techniker begutachtet und wenn möglich repariert. Kann es nicht repariert werden, wird es mitgenommen und Sie erhalten ein Ersatzgerät (nur bei Fernseher).

So if they can not repair it on the spot- which is to be expected if there is an hardware problem, the manufacturer warranty will take place and the machine will be sent to them for repair.

So: .... is there any advantage to get an on site warranty for a computer?

Thank you for your insights.
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Old 15.02.2013, 13:48
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Re: on site warranty form digitec, is it worth it?

I got it for my TV, figuring that it's worth it because of the trouble with packing and mailing a TV.

Fortunately, I haven't needed it.

Tom
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Old 15.02.2013, 13:52
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Re: on site warranty form digitec, is it worth it?

ok, for a TV it may make sense, since that is the only product, you would get a replacement in exchange.

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I got it for my TV, figuring that it's worth it because of the trouble with packing and mailing a TV.

Fortunately, I haven't needed it.

Tom
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Old 15.02.2013, 14:00
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Re: on site warranty from digitec, is it worth it?

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We need to buy an new computer at work and from what I saw, only Digitec offers an on-site warranty.
What about Dell? Next business day on-site service.
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Old 15.02.2013, 16:42
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Re: on site warranty from digitec, is it worth it?

well, this is good only for DELL PCs ... and they don't have an option to get the OS in English ... I'll have to try to get some infos from them.

But thank you for the tip!

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Old 15.02.2013, 17:00
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Re: on site warranty from digitec, is it worth it?

DELL will sell you the system with an English OS ... that's not a problem.

As a former computer technician, I wouldn't suggest any kind of extended warranty or on-site service.

First, if the PC is going to fail, it will either die very soon after you get it (infant mortality) or it will run for about 4 years without any problems. When we were doing a huge rollout a few years ago, we had a significant percentage (between 5 and 10%, if I remember correctly) of machines that were dead on arrival.

Most PCs today are designed to run for 3 to 5 years - after that time, the OS and peripheral technology has changed, and it's time for an upgrade anyway.

An on-site service contract just means that someone comes around, confirms that your PC is dead, and takes it away to be repaired or replaced. What they will NOT cover is ensuring that your data is safe - that's your responsibility. If your hard drive dies (it's usually the moving parts that wear out - hard drives and power supplies), you will get the drive replaced, but it will be empty. You are responsible for backing up your data (before the crash) and restoring it when the new hardware is installed. The only thing the on-site support saves you is the trouble of dragging the PC back to the shop where you bought it or packing it up and shipping it back to them. Is it really worth more than a few bucks?
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Old 15.02.2013, 17:08
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Re: on site warranty from digitec, is it worth it?

That is pretty much my thought too. And I can do some debugging myself, so we don't really need someone to come and tell us that the hard disc died, I can figure out this myself, buy a new one and go for a reinstall ...


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DELL will sell you the system with an English OS ... that's not a problem.

As a former computer technician, I wouldn't suggest any kind of extended warranty or on-site service.


An on-site service contract just means that someone comes around, confirms that your PC is dead, and takes it away to be repaired or replaced. .... The only thing the on-site support saves you is the trouble of dragging the PC back to the shop where you bought it or packing it up and shipping it back to them. Is it really worth more than a few bucks?
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