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Old 07.10.2013, 22:22
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Naxoo, UPC Cablecom to provide triple-play and Horizon box in Geneva

Press release (in French)

English summary

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Swiss cable network operators Naxoo and UPC Cablecom have extended their partnership and will together provide TV, internet and telephony offerings in the Canton of Geneva, via one supplier and for attractive prices. Customers will get TV content from Naxoo as well as products from UPC Cablecom, including internet up to 150 Mbps. The companies will launch the deal gradually from November. Naxoo digital TV customers will be informed about any modifications they will have to make. To celebrate the new product line, new customers in the region will get two months of digital TV services for free.
The sale of Naxoo to UPC Cablecom will be decided on by a referendum in the Spring of 2014.
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Old 18.10.2013, 21:19
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Re: Naxoo, UPC Cablecom to provide triple-play and Horizon box in Geneva

Further details

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All naxoo customers who receive digital television from naxoo will be affected by the change. naxoo customers will automatically be switched to upc cablecom at the time of the change to avoid interuption to their DTV services.
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As a naxoo customer you will receive a letter from naxoo and upc cablecom between 21 October to 25 November 2013. It will provide you with detailed information about the change.

The most important information at a glance

  • The change from naxoo to upc cablecom will take place automatically.
  • To ensure that you can continue to enjoy digital television, we will send you a new device based on your current naxoo product.
  • You can return your old device from naxoo free of charge in any electronics store and you do not need to send it back.
Your welcome gift

If you choose the Digital TV channel package suggested in your letter, we will waive the CHF 49.– activation and you will also receive the Digital TV subscription costs for the first two months for free.
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Old 24.11.2013, 20:56
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Re: Naxoo, UPC Cablecom to provide triple-play and Horizon box in Geneva

We just switched back to Swisscom, slower speed but excellent customer service. The whole plot of having so many providers to deal with in Geneva is a nightmare and once Swisscom started offering fibre people have been leaving in droves.

Even though we will not get fibre until around April/May time next year I am so hacked off with the rudeness and crap service from UPC; "I am out and will never return".

TeleLancy, UPC, Naxoo jeez a nightmare from hell.... quote who the hell did the fibre work for the apartments, guess who, you did, begin of a nightmare of hell... 12 months on... terminate, eject, reject, no more, ....

Sure people have had seamless and good deals and service but mine cost me too many days of my life. I did not ask Swisscom how much the service was, just where do I sign.
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Old 24.11.2013, 22:24
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Re: Naxoo, UPC Cablecom to provide triple-play and Horizon box in Geneva

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We just switched back to Swisscom, slower speed but excellent customer service. The whole plot of having so many providers to deal with in Geneva is a nightmare and once Swisscom started offering fibre people have been leaving in droves.

Even though we will not get fibre until around April/May time next year I am so hacked off with the rudeness and crap service from UPC; "I am out and will never return".

TeleLancy, UPC, Naxoo jeez a nightmare from hell.... quote who the hell did the fibre work for the apartments, guess who, you did, begin of a nightmare of hell... 12 months on... terminate, eject, reject, no more, ....
True. I have two cable sockets but only one supported Internet. A Cablecom technician came over and said that was Naxoo's problem, not theirs.

However, the UPC takeover is supposed to end all that by putting everything into the hands of one single company

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Sure people have had seamless and good deals and service but mine cost me too many days of my life. I did not ask Swisscom how much the service was, just where do I sign.
How much is the régie charging you for sealing the sockets?
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