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Old 14.10.2013, 11:55
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Horizon box - Internet speed far too low?

I got the Horizon box when it was launched earlier this year, mainly based on the promised 150Mb/s ultra lighting fast internet, and so far I have not even been anywhere close to the promised speeds.

My connection to my iMac is wireless, but it’s not placed more than max 10 meters from the hub and no obstacles in the way.

When connecting directly to the UPC box, I get max around 30-40Mb/s and when connecting to my new Time Capsule (TC) it’s around 50Mb/s at best of times… That’s a far cry from the promised 150Mb/s (and yes, I know this speed is theoretical and when wired etc) but still I would expect a bit higher speeds…

With the old Thomson modem I got speeds at more than double at a constant around 75-80Mb/s (then the max theoretical speed was at 100Mb/s) and honestly wish I never swapped for the new Samsung box.
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Old 14.10.2013, 12:01
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Re: Horizon box - Internet speed far too low?

I usually get the 150Mb/s with a data cable, but from my experience I lose about half that speed going wireless and even more going wireless through walls...
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Old 14.10.2013, 14:34
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Re: Horizon box - Internet speed far too low?

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I usually get the 150Mb/s with a data cable, but from my experience I lose about half that speed going wireless and even more going wireless through walls...
But that still doesn't explain why the old modem was "faster" than the new improved Samsung all-in-one box
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Old 14.10.2013, 14:54
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Re: Horizon box - Internet speed far too low?

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But that still doesn't explain why the old modem was "faster" than the new improved Samsung all-in-one box
Dedicated wireless router is better than generic three-in-one cable box? Shocking!

Take the old router, connect it to the Horizon box, see if it makes any difference.
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Old 14.10.2013, 14:58
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Re: Horizon box - Internet speed far too low?

I assume the box is offering up a 5Ghz AP, is it bonding two channels together or just one?

If it's bonding properly then you have a theoretical 300Mbps which translates to around half achieved. If you're hitting only one channel then you have a theoretical 150Mbps topping out at about 75Mbps.

I assume you hit the full 150Mbps if you use a cable? So it's not service but config/compatibility....
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Old 14.10.2013, 15:22
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Re: Horizon box - Internet speed far too low?

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Dedicated wireless router is better than generic three-in-one cable box? Shocking!

Take the old router, connect it to the Horizon box, see if it makes any difference.


Had the old Apple Time Capsule swapped with a the new TC and it made no difference...
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Old 14.10.2013, 15:24
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Re: Horizon box - Internet speed far too low?

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I assume the box is offering up a 5Ghz AP, is it bonding two channels together or just one?

If it's bonding properly then you have a theoretical 300Mbps which translates to around half achieved. If you're hitting only one channel then you have a theoretical 150Mbps topping out at about 75Mbps.

I assume you hit the full 150Mbps if you use a cable? So it's not service but config/compatibility....
I'll try a wired connection when I get home and see if it makes any difference.

I guess I would never reach the max of 150Mbps but would expect a little more than what I had before.

I'll return with my findings in due time...
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Old 17.10.2013, 22:30
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Re: Horizon box - Internet speed far too low?

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I'll try a wired connection when I get home and see if it makes any difference.

I guess I would never reach the max of 150Mbps but would expect a little more than what I had before.

I'll return with my findings in due time...
Expect to experience close to or above the 150 Mbps with a wired connection (use speedtest.net)

Expect to experience about 25 to 35 Mbps using a wireless connection.

The difference is simple: wireless is not as fast as wired. You are restricited by the wireless capabilities.

I have a GigE LAN in my apartment, cabled, so that all devices can enjoy the maximum speed from the Horizon box.

The wireless devices however tend to max out at around 30 Mbps. That's life.
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Old 21.10.2013, 13:42
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Re: Horizon box - Internet speed far too low?

OK, did as told, and plugged the ethernet cable into the Time Capsule and got an impressive 157Mbs down...

Now, I don't have the possibility to run an ethernet cable from the box to where my Mac is so is there any other smart ways around this?
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Old 21.10.2013, 14:37
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Re: Horizon box - Internet speed far too low?

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OK, did as told, and plugged the ethernet cable into the Time Capsule and got an impressive 157Mbs down...

Now, I don't have the possibility to run an ethernet cable from the box to where my Mac is so is there any other smart ways around this?
Wi-Fi? And there's a hole in my bucket...
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Old 21.10.2013, 14:44
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Re: Horizon box - Internet speed far too low?

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OK, did as told, and plugged the ethernet cable into the Time Capsule and got an impressive 157Mbs down...

Now, I don't have the possibility to run an ethernet cable from the box to where my Mac is so is there any other smart ways around this?
Devolo Powerline Adaptors. Expect around 120Mbps Max from their 500 series and around 65Mbps from their 200 Series. Older wiring will reduce that terribly.
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Old 21.10.2013, 14:48
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Re: Horizon box - Internet speed far too low?

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Devolo Powerline Adaptors. Expect around 120Mbps Max from their 500 series and around 65Mbps from their 200 Series. Older wiring will reduce that terribly.
Before splashing out on Devolo plugs, understand that results can be pretty variable depending on wiring, as UTH mentioned. But it isn't just old vs new. In my new flat, it manages to get only around 5Mbps - 50Mbps from the newest Devolo plugs - pretty disappointing.

Last edited by Phil_MCR; 21.10.2013 at 14:58.
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Old 21.10.2013, 14:55
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Re: Horizon box - Internet speed far too low?

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Devolo results can be pretty variable depending on wiring, as UTH mentioned. But it isn't just old vs new. In my new flat, it manages to get only around 5Mbps - 50Mbps from the newest Devolo plugs - pretty disappointing.
Yes, a whole load of disappointed users out there. I feel a bit lucky when I get 120Mbps. the 200 series was barely better than WiFi for streaming HD Video.

There are discrete/flat ethernet cables that can be almost invisibly cabled around the flat, that easily go under doors and closed windows. As mentioned before, old fashioned cabling is still the beat option by far. Enterprise quality Repeaters and Access Points with decent aerials / antennae will provide a boost, but these are easily 3-4 times the price.
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Old 21.10.2013, 15:00
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Re: Horizon box - Internet speed far too low?

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Yes, a whole load of disappointed users out there. I feel a bit lucky when I get 120Mbps. the 200 series was barely better than WiFi for streaming HD Video.

There are discrete/flat ethernet cables that can be almost invisibly cabled around the flat, that easily go under doors and closed windows. As mentioned before, old fashioned cabling is still the beat option by far. Enterprise quality Repeaters and Access Points with decent aerials / antennae will provide a boost, but these are easily 3-4 times the price.
I'd be happy with 120Mbps. Heck, probably OK with even half that. But 5Mbps was next to useless for me.
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Old 21.10.2013, 15:05
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Re: Horizon box - Internet speed far too low?

With my Nexus 10 I can get 75Mbps on wireless which I was quite surprised by.
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Old 21.10.2013, 15:07
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Re: Horizon box - Internet speed far too low?

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I'd be happy with 120Mbps. Heck, probably OK with even half that. But 5Mbps was next to useless for me.
I assume you avoided extension leads and tried just using the devolo on the socket with nothing else plugged into the adjacent sockets ?

The whole architecture is very sensitive to electrically noisy equipment. When you get bored, try unplugging everything in the apartment with just the Devolos using the circuit , or as little as possible sharing. If you get better speeds, plug things back in one at a time and isolate the culprit.
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Old 21.10.2013, 15:13
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Re: Horizon box - Internet speed far too low?

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Expect to experience close to or above the 150 Mbps with a wired connection (use speedtest.net)

Expect to experience about 25 to 35 Mbps using a wireless connection.

The difference is simple: wireless is not as fast as wired. You are restricited by the wireless capabilities.

I hit 80Mbps or so on Speedtest.net using wireless. Mind you, on another PC, I get less through wireless - they're side-by-side.

If you have line of sight then use the 5Ghz channels and check the mode sometimes known as turbo or 40Mhz. I've not seen the Horizon box but I have this on my Thomson box. But I double-NAT and have a Netgear running DD-WRT and fine-tune there as that's what I connect to.....
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Old 21.10.2013, 15:36
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Re: Horizon box - Internet speed far too low?

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I hit 80Mbps or so on Speedtest.net using wireless. Mind you, on another PC, I get less through wireless - they're side-by-side.

If you have line of sight then use the 5Ghz channels and check the mode sometimes known as turbo or 40Mhz. I've not seen the Horizon box but I have this on my Thomson box. But I double-NAT and have a Netgear running DD-WRT and fine-tune there as that's what I connect to.....
Hmmm, seems the last update has enabled the 5GHZ option on the Horizon.
I ran a speedtest and got 84Mbps on the iPhone 5. That's more than double the previous speed on 2.4GHz.

Happy Happy
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Old 21.10.2013, 15:36
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Re: Horizon box - Internet speed far too low?

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I assume you avoided extension leads and tried just using the devolo on the socket with nothing else plugged into the adjacent sockets ?

The whole architecture is very sensitive to electrically noisy equipment. When you get bored, try unplugging everything in the apartment with just the Devolos using the circuit , or as little as possible sharing. If you get better speeds, plug things back in one at a time and isolate the culprit.
yup. i think the problem was that i wanted to connect the cellar which is probably some 50 meters away and probably subject to quite a bit of noise along the way.
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