Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 07.11.2013, 22:33
Newbie 1st class
 
Join Date: Mar 2012
Location: Zurich
Posts: 12
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
Oozaru has no particular reputation at present
Sunrise contract termination

Hi all,

any of you got an experience with the sunrise service line to terminate a contract? So far I have been unable to speak with them.

I leave the country at the end of the month and really need this cleared. However, over the last few days, I have tried to contact the service line (0800 100 600) several times and waited different amount of time before hanging up frustrated that nobody picked up my call (at least the waiting musics are not too bad). Last try I waited 25 minutes and still didn't get anyone... and yes I called before 5pm.

I wen to a Sunrise shop and they told me they couldn't do anything and that number was the only way (not even a mail address)... anyone knows any better?

Cheers,

Ooz
Reply With Quote
  #2  
Old 08.11.2013, 04:06
Sbrinz's Avatar
RIP
 
Join Date: Oct 2011
Location: Murten - Morat
Posts: 11,866
Groaned at 563 Times in 354 Posts
Thanked 11,548 Times in 5,941 Posts
Sbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond repute
Re: Sunrise contract termination

You must write a letter giving all your details to Sunrise. Send it by registered letter, Einschreiben. Mention resignation, Kündigung

Sunrise Communications AG
Binzmühlestrasse 130
Postfach
8050 Zürich
Reply With Quote
  #3  
Old 08.11.2013, 05:59
Newbie 1st class
 
Join Date: Oct 2009
Location: Richterswil
Posts: 18
Groaned at 0 Times in 0 Posts
Thanked 33 Times in 18 Posts
Goats is considered knowledgeableGoats is considered knowledgeableGoats is considered knowledgeable
Re: Sunrise contract termination

Quote:
View Post
Hi all,

any of you got an experience with the sunrise service line to terminate a contract? So far I have been unable to speak with them.

I leave the country at the end of the month and really need this cleared. However, over the last few days, I have tried to contact the service line (0800 100 600) several times and waited different amount of time before hanging up frustrated that nobody picked up my call (at least the waiting musics are not too bad). Last try I waited 25 minutes and still didn't get anyone... and yes I called before 5pm.

I wen to a Sunrise shop and they told me they couldn't do anything and that number was the only way (not even a mail address)... anyone knows any better?

Cheers,

Ooz
Try this number: 0800 707 707. I normally get through on it to a person within seconds.
Reply With Quote
  #4  
Old 08.11.2013, 07:57
MrsSerendipity's Avatar
Forum Veteran
 
Join Date: Jan 2011
Location: Basel
Posts: 1,648
Groaned at 11 Times in 8 Posts
Thanked 1,416 Times in 704 Posts
MrsSerendipity has a reputation beyond reputeMrsSerendipity has a reputation beyond reputeMrsSerendipity has a reputation beyond reputeMrsSerendipity has a reputation beyond repute
Re: Sunrise contract termination

Ive recently (kind of) canceled a contract with Sunrise.

I was late and honestly didnt realise it was an automatic renewal .. I called a few weeks before the end of contract but apparently its 2 months notice they want.

Anyways, they quoted me over 1500CHF to finish my contract early. After much talk from me we eventually settled on 190 chf.

I hope itll be straight forward for you as you are leaving the country but do keep in mind there is a way to pay less if your having difficulty with termination.
Reply With Quote
This user would like to thank MrsSerendipity for this useful post:
  #5  
Old 08.11.2013, 08:44
lewton's Avatar
Forum Veteran
 
Join Date: May 2009
Location: Hamburg, Deutschland
Posts: 626
Groaned at 41 Times in 35 Posts
Thanked 786 Times in 448 Posts
lewton is considered knowledgeablelewton is considered knowledgeablelewton is considered knowledgeable
Re: Sunrise contract termination

I got my DSL canceled without sending anything to them.
I called this special hotline number that you also mention for canceling the subscription and I got to them pretty fast.

The guy was a bit frustrated when he didn't convince me to stay, but hey, this is life.

At what time do you usually call?
I called before 9 am.


By the way, you are obviously late, so be prepared to pay quite a bit.
This is why i left Sunrise. They are extremely aggressive in not letting you go, so I called after the 9th month of my DSL to make sure that I will have it canceled exactly when the 12 month is over.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Cancelling Sunrise contract before end of contract suebigal Leaving Switzerland 17 11.09.2014 01:37
Sunrise contract termination frustrations CathalOC TV/internet/telephone 15 27.04.2012 11:05
Termination of contract 5ives TV/internet/telephone 5 17.07.2011 17:15
Permit / Contract Termination sathishk2k Housing in general 9 02.07.2010 16:10
Employment contract termination Guest Employment 29 23.04.2009 22:11


All times are GMT +2. The time now is 02:05.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0