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Old 24.01.2014, 12:02
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Can you help me with small IT question?

Hi,

A plea to all the IT experts - or anyone who knows more than me anyway...

We must have downloaded some malware recently, as we are getting a lot of ads/redirections etc. We have deleted lots of suspicious programmes but are still getting it - something called rightcoupon, and safesaver .

I have two questions here. Firstly, we must have deleted something like Adobe - because I can no longer open PDFs, which I urgently need to do. I know we must have had a free programme before for this, so I'd like one again, but I'm wary about downloading from unknown sites. Can anyone advise me? Basically I need to read PDFs.

Secondly, less urgently, we have done a search for these terms above in the display panel but don't see them. Any other advice on how to identify which programes are linked with them, and how to then get rid of them? It's driving me mad - as it redirects links to other sites. Thanks in advance
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Old 24.01.2014, 12:27
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Re: Can you help me with small IT question?

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Hi,

A plea to all the IT experts - or anyone who knows more than me anyway...

We must have downloaded some malware recently, as we are getting a lot of ads/redirections etc. We have deleted lots of suspicious programmes but are still getting it - something called rightcoupon, and safesaver .

I have two questions here. Firstly, we must have deleted something like Adobe - because I can no longer open PDFs, which I urgently need to do. I know we must have had a free programme before for this, so I'd like one again, but I'm wary about downloading from unknown sites. Can anyone advise me? Basically I need to read PDFs.

Secondly, less urgently, we have done a search for these terms above in the display panel but don't see them. Any other advice on how to identify which programes are linked with them, and how to then get rid of them? It's driving me mad - as it redirects links to other sites. Thanks in advance
1) Get http://www.malwarebytes.org/

2) Eventually, also get the free edition of Spybot http://www.safer-networking.org/mirrors/

3)Foxit reader (for PDF)
http://www.foxitsoftware.com/downloads/

4) Might be best if you get an expert to have a look.
I've no time sorry
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Old 24.01.2014, 12:32
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Re: Can you help me with small IT question?

Personally I'd wipe the machine clean and start again. But if that's not an option for whatever reason, there are various software out there that should help.
For example rightcoupon is quite well known as is safesaver. Safesaver have an uninstall guide on their own website even, although how reliable it is I don't know.

Visit fixyourbrowser.com for lots of instructions.

Get spybot search and destroy from safer-networking.org

Run a remote anti virus such as housecall.trendmicro.com

Then after all that it's hopefully cleaner.. The get acrobat from adobe.com for PDF viewing.

Even after all this, personally I still would not trust the machine.. But if you can live with that and don't use it for financial or critical stuff, it should at least work.
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Old 24.01.2014, 12:56
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Re: Can you help me with small IT question?

Thanks to you both, I will go through these, much appreciated.

Is it really as serious as this? I do phone banking from this computer, and now you have me worried!
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Old 24.01.2014, 13:18
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Re: Can you help me with small IT question?

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Thanks to you both, I will go through these, much appreciated.

Is it really as serious as this? I do phone banking from this computer, and now you have me worried!
Well anything could have been installed.
Provided you've got malwares or ad-wares, it shows you're the weak link

So anything is possible.

That is why we suggested to run the software mentioned above, and ideally to have some expert have a quick look.

PS: don't get Adobe Acrobat Reader, get Foxit, lighter, more secure, less hacked, and it won't have all the crap Adobe are installing.
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Old 24.01.2014, 13:20
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Re: Can you help me with small IT question?

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Thanks to you both, I will go through these, much appreciated.

Is it really as serious as this? I do phone banking from this computer, and now you have me worried!

Wipe the machine.
Once malware operates on the machine, it's hopeless to get rid of it.
Even for a professional.
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Old 24.01.2014, 14:06
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Re: Can you help me with small IT question?

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Wipe the machine.
Once malware operates on the machine, it's hopeless to get rid of it.
Even for a professional.
1) That's not true

2) The issue could reoccurs seconds after the entire backup/reinstallation of OS/Reinstallation of software...


Most malwares are behaving in their own ways, creating the same registry key, files, altering the same files, etc... so once they're tracked by some removal tools, they can easily be removed.

Additionally, there are plenty of advanced tools (such as highjackthis) which can help for a good and complete removal.

I would not recommend spreading unnecessary fear and instructions to the OP, especially without providing some preventions measures to make sure the same won't re happen after the (many) hours required before/after wiping the system.
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Old 24.01.2014, 14:13
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Re: Can you help me with small IT question?

Thanks to all, I'm not going to try and wipe it yet. I'm going to try the other measures mentioned over the weekend, and then see. If that doesn't work, I'm taking it to a professional. We have Norton installed,and I mistakenly thought that would stop things like this happening. If we resolve it, how can we prevent it re-occurring - is there another protection software I should buy/set up?
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Old 24.01.2014, 14:21
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Re: Can you help me with small IT question?

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1) That's not true

2) The issue could reoccurs seconds after the entire backup/reinstallation of OS/Reinstallation of software...

Correct: if you don't know what you're doing, it will just re-infect.
I was assuming, the OP would seek professional advice (and services) anyway (elsewhere, not on this forum of course).

Because I doubt that if you don't know what you're doing, it's possible to remove an unknown amount of malware from a system that has been infected since an unknown point in the past.

I would recommend the OP use a live-cd system for banking in the future:

http://www.heise.de/ct/projekte/Sich...ix-284099.html
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Old 24.01.2014, 14:21
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Re: Can you help me with small IT question?

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Thanks to all, I'm not going to try and wipe it yet. I'm going to try the other measures mentioned over the weekend, and then see. If that doesn't work, I'm taking it to a professional. We have Norton installed,and I mistakenly thought that would stop things like this happening. If we resolve it, how can we prevent it re-occurring - is there another protection software I should buy/set up?
1) Educate yourself and anyone using that computer

2) Take "immunization" (=prevention), for example spybot can do this: http://www.safer-networking.org/supp...teps-tutorial/. In short it prevents your browser from communicating with servers who are known to infect or spread cr@ps.

3) Antivirus is only reactive, in most case, and does not prevent from all malware-ad-aware

4) Not visiting crappy site also helps

5) Regularly updating software also helps

6) Regular maintenance (like once every 15days) with tools like MalwareBytes also helps

7) Ideally have a good talk/session with an expert. I'm sure nowadays it's easy to find on Internet, some people who know and can make some tailored advice based on a quick discussion with you-

You could discuss about:
Your config (OS; etc...), your habits with updating, the things to do, not to do, the software to have, etc...
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Old 24.01.2014, 14:23
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Re: Can you help me with small IT question?

Thanks, this is very helpful indeed.

I have just downloaded foxitreader, looks good, thanks.
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Old 24.01.2014, 14:27
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Re: Can you help me with small IT question?

do not wipe the machine, there is no need.


Run the programmes as suggested.


Change your anti virus....Norton is a resource hog and the detection results are poor compared to other anti virus/firewall software packages.


Kaspersky is good, but don't buy it in a shop, for the best deal buy an activation code on ebay and download the programme directly from Kaspersky.
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Old 24.01.2014, 15:09
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Re: Can you help me with small IT question?

For PDFs I can remmend the PDF X-Change Viewer: http://www.tracker-software.com/prod...xchange-viewer, mostly because how quick the thing is (I'm already reading while Adobe struggles to come up with the splash screen . Free Version has everything you need - no registration necessary.

For removing the malware/spyware etc. I used Lavasoft Ad-Aware, which was great, but lately they've integrated it with antivirus and therefore I cannot recommend the latest version. Maybe you will find some older version on the Internet. It was freeware.
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Old 24.01.2014, 15:43
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Re: Can you help me with small IT question?

And change your login password when you're all done with the cleanup. You do have one right?
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