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Old 01.05.2014, 15:54
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Horizon Box DHCP and Airport Extreme

Hi all,

I would like to use my Airport Extreme as my wireless router, so my Horizon Box just acts as a modem with no Wireless output.

So, I logged into the Admin panel, turned Wireless off and turned DHCP to "deactivated" as their helpdesk said it should put it into Client Mode.

I still don`t seem to be able to connect though and to boot cannot now access the Horizon admin panel page any more!

I know I can get back here again by unplugging and factory resetting, so no bother, but what settings should I put in next time so that the Horizon Box just passes the internet signal directly through to the Airport Extreme?

Many thanks in advance,
StirB
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Old 01.05.2014, 16:11
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Re: Horizon Box DHCP and Airport Extreme

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So, I logged into the Admin panel, turned Wireless off and turned DHCP to "deactivated" as their helpdesk said it should put it into Client Mode.

I still don`t seem to be able to connect though and to boot cannot now access the Horizon admin panel page any more!
I am assuming that you are doing all this with an Ethernet cable connected between your computer/laptop and Horizon modem? You should not have deactivated DHCP to begin with. Now you will have to manually assign an IP in the 192.168.1.0/24 network to your computer/laptop Ethernet port in order to be able to manage the Horizon at 192.168.1.1. I am assuming that is your network range. Once connected, re-enable DHCP and reconnect your Airport Extreme to get things working. Also ensure that the Airport Extreme is using a network range other than 192.168.1.0/24.
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Old 01.05.2014, 17:04
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Re: Horizon Box DHCP and Airport Extreme

This is the easiest way to get it done.

Horizon box
1. Leave DHCP on
2. Leave wifi on (why not, and it helps to connect to it if you mess up your airport extreme)
3. Check its IP address (I'll use 192.168.1.1 for the rest of this list) and change the DHCP range to protect your airport extreme (e.g. starting address 192.168.1.100)

Airport Extreme
1. Hardcode its internet IP address to 192.168.1.10
2. Hardcode its DNS address to 192.168.1.1
3. Set its DHCP network to a different network e.g. 192.168.2.x
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Old 01.05.2014, 17:23
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Re: Horizon Box DHCP and Airport Extreme

I guess Adrian's answer is of more help than mine. Just one small thing to add.
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2. Leave wifi on (why not, and it helps to connect to it if you mess up your airport extreme)
If you do this then ensure that you are using a different wifi SSID for the Airport Extreme otherwise it shall create a conflict
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Old 05.05.2014, 14:16
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Re: Horizon Box DHCP and Airport Extreme

Hi guys,

After a few days of getting Cablecom to play ball (*sigh*), I've done as you said and all is peachy, many thanks.

The only slightly weird thing is now my Android doesn't get any connectivity from my Airport Extreme (all other devices do, inc phones and tablets), but it isn't too major as it can connect to the Horizon box's UPCxxxxxx WiFi fine.

Thanks for all your help,
StirB
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Old 19.05.2014, 23:31
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Re: Horizon Box DHCP and Airport Extreme

Hi guys,

Thanks for all the help so far, nearly there now, honest!

Everything is now set up as you suggested and things are looking good, apart from the fact that there seems to be no internet connectivity now for any device that is connected via cable to the Apple Airport.

My two NAS devices aren't able to get any external connection, so any idea what I should set their Gateway / DNS to, in order to get this? They both seem to be taking the default gateway as:

192.168.2.1

I'm wondering if this is the problem?

Thanks,
StirB

Ok, just to give you all the settings I now have:

Horizon Box:
IP Address: 192.168.1.1
Subnet Mask: 255.255.255.0
Starting Local Address: 192.168.1.100
DNS Server 1: 192.168.192.1

Apple Airport:
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Router Address: 192.168.1.1
DNS Address: Blank
DHCP Start: 192.168.2.50
DHCP End: 192.168.2.150

NAT appears to be enabled on Airport and says:
Default Host: 192.168.2.<BLANK> - it seems to want me to fill in BLANK with a number (or I could disable it?)

The 2 NAS Devices are on:
QNAP - 192.168.2.50
Synology - 192.168.2.53

Every time I log into the QNAP I get the error message:
The system has detected that your DNS server cannot resolve hosts

Last edited by StirB; 19.05.2014 at 23:39. Reason: Further Clarification
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Old 20.05.2014, 09:36
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Re: Horizon Box DHCP and Airport Extreme

I find your setup a bit confusing. My questions and comments:
- Your Horizon Box and Airport Extreme have management IPs in the same subnet 192.168.1.0/24? Why is that so?
- You have kept the DHCP pool range of the Airport Extreme in the 192.168.2.0/24 subnet. Why isn't your Airport Extreme's management IP in the same subnet?
- You haven't enabled DHCP on Horizon Box. This was the original suggestion given.
- Is this 192.168.192.1 DNS server that you are using a valid one? You got this factory configured on the Horizon?
- Configure a DNS address (192.168.192.1 if it is a valid one) on the Airport Extreme so your DNS requests are resolved by that device itself instead of being forwarded to the Horizon box. As an alternative use Google DNS 8.8.8.8 (and 8.8.4.4 if there is an option for a Secondary DNS).
- You don't need NAT enabled on the Airport Extreme as it is not expected to do any address translation. All it is going to do is normal IP routing.
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Old 20.05.2014, 09:39
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Re: Horizon Box DHCP and Airport Extreme

why not double-NAT - connect a LAN port from the UPC box to the WAN on the Airport?

failing that, turn off DHCP on the Airport and connect LAN from UPC to LAN on Airport.

What encryption are you using on the Airport? WPA2-PSK with AES only?
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Old 20.05.2014, 10:15
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Re: Horizon Box DHCP and Airport Extreme

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I find your setup a bit confusing. My questions and comments:
- Your Horizon Box and Airport Extreme have management IPs in the same subnet 192.168.1.0/24? Why is that so?
- You have kept the DHCP pool range of the Airport Extreme in the 192.168.2.0/24 subnet. Why isn't your Airport Extreme's management IP in the same subnet?
- You haven't enabled DHCP on Horizon Box. This was the original suggestion given.
- Is this 192.168.192.1 DNS server that you are using a valid one? You got this factory configured on the Horizon?
- Configure a DNS address (192.168.192.1 if it is a valid one) on the Airport Extreme so your DNS requests are resolved by that device itself instead of being forwarded to the Horizon box. As an alternative use Google DNS 8.8.8.8 (and 8.8.4.4 if there is an option for a Secondary DNS).
- You don't need NAT enabled on the Airport Extreme as it is not expected to do any address translation. All it is going to do is normal IP routing.
What do you mean by 'Management IP'. To what do you think I should change which settings on the Airport? I thought I had followed what Adrian said exactly.

How do I know what DNS (1&2) the Airport should be set to - should I try 192.168.192.1?

OK, I will disable NAT on Airport also.

DHCP is enabled on the Horizon Box.
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Old 20.05.2014, 10:15
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Re: Horizon Box DHCP and Airport Extreme

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why not double-NAT - connect a LAN port from the UPC box to the WAN on the Airport?

failing that, turn off DHCP on the Airport and connect LAN from UPC to LAN on Airport.

What encryption are you using on the Airport? WPA2-PSK with AES only?
Aaargh, so many suggestions! This does sound simpler somehow though. If we don't get it working the original way, will definitely try like this...

It seems it is WPA/WPA2 PSK, no mention of AES
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Old 20.05.2014, 10:49
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Re: Horizon Box DHCP and Airport Extreme

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What do you mean by 'Management IP'. To what do you think I should change which settings on the Airport? I thought I had followed what Adrian said exactly.

How do I know what DNS (1&2) the Airport should be set to - should I try 192.168.192.1?

OK, I will disable NAT on Airport also.

DHCP is enabled on the Horizon Box.
Oh yeah, you did follow Adiran's setup. By "Management IP" I meant the IP on which you can connect to manage your device. Anyways, disable NAT on Airport Exterme. Also configure a proper DNS server on your Airport Extreme. These are the Addresses of DNS Servers from UPC Cablecom. You could use other addresses for eg. Google DNS. 192.168.192.1 is a private IP and so can't be the correct one unless you have set up a DNS server in your home network. So see if you can change this on the Horizon too, just in case you plan to connect directly to the Horizon in future.
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Old 20.05.2014, 10:56
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Re: Horizon Box DHCP and Airport Extreme

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192.168.192.1 is a private IP and so can't be the correct one unless you have set up a DNS server in your home network
If the "management IP", i.e. the IP address of his Cablecom box, is 192.168.192.1 then that is the correct address to put on the airport extreme as the DNS server, otherwise it's wrong.


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Horizon Box:
IP Address: 192.168.1.1
Subnet Mask: 255.255.255.0
Starting Local Address: 192.168.1.100
DNS Server 1: 192.168.192.1

Apple Airport:
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Router Address: 192.168.1.1
DNS Address: Blank
DHCP Start: 192.168.2.50
DHCP End: 192.168.2.150
In your horizon box, REMOVE the setting there for the DNS server. It's wrong. Either leave it empty or put it to 192.168.1.1 (yes, the IP address of the Cablecom box itself). My instructions didn't say to change the DNS entries of the Cablecom box, so is that 192.1 address what was there as default?

In your Airport Extreme ... I said to put the internet address to 192.168.1.1 not the "Router address". That doesn't sound right.
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Old 20.05.2014, 12:19
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Re: Horizon Box DHCP and Airport Extreme

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If the "management IP", i.e. the IP address of his Cablecom box, is 192.168.192.1 then that is the correct address to put on the airport extreme as the DNS server, otherwise it's wrong.




In your horizon box, REMOVE the setting there for the DNS server. It's wrong. Either leave it empty or put it to 192.168.1.1 (yes, the IP address of the Cablecom box itself). My instructions didn't say to change the DNS entries of the Cablecom box, so is that 192.1 address what was there as default?

In your Airport Extreme ... I said to put the internet address to 192.168.1.1 not the "Router address". That doesn't sound right.
OK, so tasks when I get home?...
Horizon:
1. Set DNS 1 to either 0.0.0.0 or 192.168.1.1

Airport Express:
1. Set Router Address to Blank
2. Set IP Address to 192.168.1.1
3. Disable NAT
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Old 20.05.2014, 12:54
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Re: Horizon Box DHCP and Airport Extreme

I think you're better off resetting the UPC box and connecting the Airport with a LAN slot not WAN and turn off DHCP on the Airport.

Then you connect to the Airport and use that functionality for storage etc and do single NAT at the UPC box (which will also give you a firewall functionality).

Much simpler. Because if you set the IP address on your Airport to 192.168.1.1 then it'll be the same as the UPC box and against the advice in post #3
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Old 20.05.2014, 14:46
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Re: Horizon Box DHCP and Airport Extreme

What I have from Cablecom is the old Thomson WLAN ADSL Modem. The set-top box for Television is also the old style HD Mediabox. So I really had not idea what has changed with the Horizon offering.

This is my setup:

Fixed line phone / / (Bridge mode) Wall socket --- Thomson WLAN Cable modem --- Personal WLAN router (WLAN switched off) \ \ TV HD Mediabox
All devices wired/wireless now connect to my personal WLAN router and everything works as expected.

I took a look at the Horizon user guide and realized that this device is a TV set-top box + WLAN router but not a Cable modem, am I right?
This implies that there should be a Cable modem in your network too to connect to the wall socket. Can you just confirm this so I can understand your setup better?
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Old 20.05.2014, 15:25
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Re: Horizon Box DHCP and Airport Extreme

My Setup is currently:


Wall socket --- Horizon Box --- Airport Extreme --> PS4/NAS1/NAS2

Both Horizon and Airport have Wi-Fi on and create 2 different SSIDs.

The PS4 is able to connect to the internet via the cable from the Airport, but neither NAS 1 or 2 are.

I thought the Horizon box was effectively a modem, a router and a TV receiver all packaged into one box?
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Old 20.05.2014, 15:55
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Re: Horizon Box DHCP and Airport Extreme

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I thought the Horizon box was effectively a modem, a router and a TV receiver all packaged into one box?
Oh all right! I must have not looked well enough into the user guide... the only two topics under the "Home network setup" chapter were
- Use Horizon box as router
- Connect to existing router (client mode)
So I assumed that the Horizon box is a WLAN router sans cable modem combined with the Set-top box.
I googled "cablecom horizon bridge mode" and found a lot of German discussion on the Cablecom user forums about this being a problem for many... gblgggaaarrrghh, I wish I had the device in front of me so that I could solve your issue... I shall not sleep easy tonight...

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OK, so tasks when I get home?...
Horizon:
1. Set DNS 1 to either 0.0.0.0 or 192.168.1.1

Airport Express:
1. Set Router Address to Blank
2. Set IP Address to 192.168.1.1
3. Disable NAT
It would be best to reset your Horizon to whatever it came from the factory as. As per the user guide, the default IP is 192.168.192.1. Don't change the DNS on the Horizon (I wonder if that is even possible). Switch the Wireless interface off.

Reset your Airport to factory settings too. Referring to the Airport Extreme user guide, page 14 (Using the Airport Extreme with a Broadband Internet Service), connect your Airport Internet WAN port to one of the Ethernet ports on the Horizon, and then follow the instructions on page 15. It should be as simple as tic-tac-toe without any need of networking wizardry. Eventually, if required, set the DNS on your Airport extreme to 192.168.192.1.
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Old 20.05.2014, 16:34
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Re: Horizon Box DHCP and Airport Extreme

Ok, two factory resets and plug and play...let's see what happens tonight!

Thanks!
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Old 21.05.2014, 12:33
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Re: Horizon Box DHCP and Airport Extreme

So, a happy ending!

I didn't factory reset anything, but did put the Horizon Box IP back to the original/default 192.168.192.1, cleared out the DNS entry from Horizon and restarted it.

I think set the Airport Extreme to configure DHCP automatically, and 30 seconds later, boom, everything was working as it should! NASs started auto-updating etc etc and the Airport's wireless network now fully functional and providing service to everything.

Thanks very much for everyone's help on this, couldn't have done it without you all.

One last quick Q - I now have 3 wireless networks (Horizon 2.4Ghz, Horizon 5Ghz and Airport) - will they interfere with each other at all? Am I better off just turning Wi-fi off on the Horizon box now that it is no longer needed?

Cheers,
StirB
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Old 21.05.2014, 12:38
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Re: Horizon Box DHCP and Airport Extreme

Finally!! :-)

I have 3 wifi networks (same config as you, albeit with a different router) and they seem to coexist quite happily.

I would turn off the non-Cablecom one but I share my wifi with my neighbour and the Cablecom box's range is very poor.
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