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Old 10.06.2014, 11:01
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UPC Change Over Day Problems

Hi All,

Has anyone else had problems since UPC had it's digital "change-over day" on June 3rd?

My TV at home is totally stuffed - it works for exactly 10 minutes, then loses the signal and will not get a signal again for at least 12 hours. The office TV lost the only channel I watched - CNBC. Both TVs are in central Zurich and use a digicard. I tried updating the TV software. I tried a new channel scan. Nothing helps.

I am a foolish foreigner who speaks no German/French/Italian, so calling the support line is a non-event.

But maybe someone here has had similar problems, successfully communicated with UPC and can advise?
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Old 10.06.2014, 11:15
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Re: UPC Change Over Day Problems

it's not hard to call them and speak English. Try it....you will get someone and it should not take too long.
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Old 10.06.2014, 11:28
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Re: UPC Change Over Day Problems

I have tried. It took me 10 attempts pushing random buttons just to get through the phone menu last time

But I will call them if it doesn't resolve itself this week.

Just thought I'd see if anyone else had also experienced problems...
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Old 10.06.2014, 12:54
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Re: UPC Change Over Day Problems

As usual on EF there is not enough information to make a decent assessment.

1) do you use the CI+ card
2) do you use a UPC-cablecom box

You received a letter in May, did you search / install your TV after 3rd June, as required?

Last edited by Sbrinz; 10.06.2014 at 15:06.
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Old 10.06.2014, 13:02
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Re: UPC Change Over Day Problems

Quote:
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As usual on EF there is not enough information to make a decent assessment.

1) do you use the CI+ card
2) do you use a UPC-cablecom box

You received a letter in May, did you search / install your TV after 3rd June, as required?
Quote:
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Hi All,

Has anyone else had problems since UPC had it's digital "change-over day" on June 3rd?

. Both TVs are in central Zurich and use a digicard. I tried updating the TV software. I tried a new channel scan. Nothing helps.
Maybe I'm missing something but doesn't the bit in bold give that information?
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Old 10.06.2014, 13:10
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Re: UPC Change Over Day Problems

ha ha - yeah! See, I did give the info.

But I am not expecting this forum to serve as an English language UPC support service.

I was more looking for: "Oh yeah. I also have that problem. Doesn't it suck?!?. Wah wah wah. I called UPC and they told me..."

You know, just a general group whinge where maybe some useful information falls out...

I was bored and not yet ready to deal with the guilt that comes with calling a Swiss phone line when I don't speak any of their languages...
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Old 10.06.2014, 13:13
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Re: UPC Change Over Day Problems

Ours worked after a channel scan. What tv do you have? Also, I agree, I have had good customer service from them and they spoke English even if I didn't request it .

If you don't understand the menus, you could always try "0" - sometimes works to get you through - but I thought the last time I called they had a choice of English?
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Old 10.06.2014, 13:34
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Re: UPC Change Over Day Problems

I've found leaving them a message on their customer service twitter account gets picked up fairly quickly and they will arrange for an English speaker to call you.

I experienced signal dropout for the first two days, but all seems ok now after a full reset of my Horizon box.
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Old 10.06.2014, 14:41
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Re: UPC Change Over Day Problems

You can also email them if you hate their phone menu and don't mind waiting for a reply (never tried it so dunno how quick they are) or check their community forums to see if someone has the same issues.
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Old 10.06.2014, 15:26
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Re: UPC Change Over Day Problems

........ CHANNEL SEARCH ........ CHANNEL SEARCH ........ CHANNEL SEARCH ........

http://www.upc-cablecom.ch/content/d..._0211_dfie.pdf

Follow instructions from p.21 on, and ensure you enter the parameters from the card that came with the Digicard.
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Old 10.06.2014, 15:58
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Re: UPC Change Over Day Problems

Quote:
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........ CHANNEL SEARCH ........ CHANNEL SEARCH ........ CHANNEL SEARCH ........

http://www.upc-cablecom.ch/content/d..._0211_dfie.pdf

Follow instructions from p.21 on, and ensure you enter the parameters from the card that came with the Digicard.
Stand-by people! Although I have tried re-installing the channels several times, to no avail, I have yet to try actually following the instructions.

Let me give this a go...
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Old 10.06.2014, 16:30
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Re: UPC Change Over Day Problems

FAIL!

Well, I sucked up my guilt and called UPC because at least for the office account I have a direct number. They told me they have "the key" and now it should magically work again in 3 hours.

Hmmm. We shall see.

I will have to deal with the home tv later.
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