I agree with you. Not the fruit or the brand, but the organisation operating under that name in Switzerland.
Their customer care is terrible.
If you want a fantastic data service just get a Lebara prepay SIM for CHF10 which includes CHF 20 of calls, and you can get 1Gbyte for CHF 14.90. They are part of the Sunrise network which I am happy with. I get 5Mbps inside my office in Lausanne. I used to get less than 512kbps with Orange. Their international calls to landlines are extremely cheap too. And their customer care well "cares". (Take note Orange CH)
Here is the link http://www.lebara.ch/en_CH/Number-Po...CC2UTieSK.html