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  #41  
Old 24.07.2015, 10:05
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Re: Swisscom vs Cablecom

yes thats true. But also in a big city like Zürich Swisscom are still laying down Glass Fibre connection. Eventually it will cover all Zürich. I have 2mb/s only until next year when the Glass Fibre connection comes. Then I will have max 1 GB/s
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In how far? I get the full 500 mbit/s out of the line on good days and about 470 on bad ones. Couldn't be happier with them and for 129 bucks a month it's a steal. Swisscom isn't an option for me anyway, as they only offer 2mbit/s where I live. That's one of the big differences between Swisscom and Cablecom: UPC offers high speed connections almost everywhere, whereas Swisscom only covers larger cities.
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  #42  
Old 24.07.2015, 10:06
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Re: Swisscom vs Cablecom

yes thats true. But also in a big city like Zürich Swisscom are still laying down Glass Fibre connection. Eventually it will cover all Zürich. I have 2mb/s only until next year when the Glass Fibre connection comes. Then I will have max 1 GB/s. At the moment I pay 111 chf for 3 in 1
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In how far? I get the full 500 mbit/s out of the line on good days and about 470 on bad ones. Couldn't be happier with them and for 129 bucks a month it's a steal. Swisscom isn't an option for me anyway, as they only offer 2mbit/s where I live. That's one of the big differences between Swisscom and Cablecom: UPC offers high speed connections almost everywhere, whereas Swisscom only covers larger cities.
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  #43  
Old 24.07.2015, 10:14
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Re: Swisscom vs Cablecom

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Then you have a problem with your wifi router, not the internet service.
It is a problem with the whole internet service package if the UPC router's wifi is not as good as Swisscom's, as the router is included in the service. If the Swisscom one provides wifi throughout the entire house and the UPC one can't achieve the same, then it's not really a concrete-wall-problem.

One major advantage for UPC though is the UPC Free. While on holidays in several European countries this summer, I couldn't help but notice how many UPC Free hotspots there were! I kinda wished I was a UPC customer then.
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  #44  
Old 24.07.2015, 10:58
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Re: Swisscom vs Cablecom

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yes thats true. But also in a big city like Zürich Swisscom are still laying down Glass Fibre connection. Eventually it will cover all Zürich. I have 2mb/s only until next year when the Glass Fibre connection comes. Then I will have max 1 GB/s. At the moment I pay 111 chf for 3 in 1
Meanwhile out in the sticks in our little village, all I can get is this (always):

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  #45  
Old 25.07.2015, 00:30
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Re: Swisscom vs Cablecom

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It is a problem with the whole internet service package if the UPC router's wifi is not as good as Swisscom's, as the router is included in the service. If the Swisscom one provides wifi throughout the entire house and the UPC one can't achieve the same, then it's not really a concrete-wall-problem.

One major advantage for UPC though is the UPC Free. While on holidays in several European countries this summer, I couldn't help but notice how many UPC Free hotspots there were! I kinda wished I was a UPC customer then.
The power of your wifi router is set by law in the country you live in. You can overpower your own personal router to "boost" the signal and likely nobody will check, but it won't really get any stronger than national laws if you're getting an ISP provided router.

Also, I find the ISP-provided routers really frustrating to deal with, they frequenly update their firmware without warning... I just got a wired router and use my own router and I can configure it as I like.
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  #46  
Old 25.07.2015, 02:45
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Re: Swisscom vs Cablecom

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Also, I find the ISP-provided routers really frustrating to deal with, they frequenly update their firmware without warning... I just got a wired router and use my own router and I can configure it as I like.
Oh, If only I spoke cat, I could understand you, crazykittylady .....

What you describe sounds tempting but what does it mean in plain English?
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  #47  
Old 25.07.2015, 17:43
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Re: Swisscom vs Cablecom

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Oh, If only I spoke cat, I could understand you, crazykittylady .....

What you describe sounds tempting but what does it mean in plain English?
I have a cablecom box that feeds into my personal digitech-purchased WIFI router. I use that wifi router with my own settings to set our home network. This allows me to set up a guest network at home for guests/neighbours that we can track in case something go awry.

The output strength or power of the antenna on your router has a maximum setting in most countries. This is actually a setting on the router that can be hacked if you so wished and has nothing to do with the actual device, it's not a physical limitation, but a soft limitation set by software.
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  #48  
Old 25.07.2015, 17:50
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Re: Swisscom vs Cablecom

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Also, I find the ISP-provided routers really frustrating to deal with, they frequenly update their firmware without warning... I just got a wired router and use my own router and I can configure it as I like.

I found the Horizon's WiFi signal to be too strong. Easily covered our entire house and those of our neighbors as well. As we have two small children, I'm trying to keep EM radiation to a minimum at home. So I ended up disabling WiFi on the UPC box and went with a solution of two Fritz!box APs, both set to minimal transmit power, so they're just enough to cover our house and nothing beyond. And they have the added perk that they can be scheduled to disable WiFi at night and during the kids' nap time in the afternoon.
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  #49  
Old 18.09.2015, 18:38
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Re: Swisscom vs Cablecom

in 2016 the fee goes up to 34 CHF!! Cablecom thieves.
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If the only service bought is internet access, then both Swisscom and Cablecom will add a line/cable maintenance fee. Swisscom adds it to the bill, while Cablecom has it mentioned somewhere in a small print and the excuse is that this fee is charged by some local cable tv infrastructure provider. It amounts to about CHF 30 per month.
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  #50  
Old 23.09.2015, 23:50
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Re: Swisscom vs Cablecom

Hi,

I always had Cablecom but from my personal experience Cablecom is functioning good. Whenever I had problems, I could reach someone who speaks English in the hotline. But very rarely I had problems.

Swisscome is way too expensive. Therefore if I were you I would stick to Cablecom.

Good luck in your selection.
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  #51  
Old 27.09.2015, 23:15
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Re: Swisscom vs Cablecom

I use Swisscom for a TV, landline and internet package and can vouch for the great customer service. I had a couple of teething problems with installation and the telephone helpdesk were really efficient and sorted them out. You don't wait long to get connected to a technician
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  #52  
Old 28.09.2015, 01:36
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Re: Swisscom vs Cablecom

You can not say definitely what is better - Swisscom or Cablecom. We had quite good quality internet with the Cablecom and seriously thought to bring the line to the new house in the area which is not covered by Cablecom. But I know people who constantly had technical problems with Cablecom and it took long time to solve it.
We had very low speed line with Swisscom (the internet in the mobile is faster!) but TV worked good and price was reasonable for the size of package. But at the same time I heard the stories from people I know from Geneva and canton Vaud about technical problems with Swisscom fiber optic and complete disability of Swisscom support to sort it efficiently.
Swisscom is a bit more expensive that Cablecom (which is also not cheap at all) but I believe their support is better and at least all services speak English without problems where it is not the case with Cablecom.
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  #53  
Old 16.10.2015, 15:45
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Re: Swisscom vs Cablecom

Let me share my experience.

I just moved apartments and wanted a new internet connection.

Spoke with Cablecomm who offered me a very good deal (02 months fee waiver plus connection waiver etc.).

After waiting for 03 weeks, I called them. The chap told me that he needs to check and come back why the box was not delivered.

I called again after a week. I had to wait for over 02 hours before I could speak with someone who spoke English (I spoke to over 05 people during this time and no one spoke english so they kept putting me on hold).

Finally when I spoke with the person, she told me that my apartment was not covered by Cablecomm and thus they could not help me. I asked her why this was not clarified at the beginning and she said that she did not know. So I ended up waiting for 03 weeks for a service which was never possible anyway.

Then I contacted Swisscom. They had dedicated English Speakers and they were very transparent about the costs. They mentioned that they could only offer a certain amount of speed in the apartment.

They sent me the box within 01 week. I had an issue and called them because the box was returned and they sent it by express courier the very next day.

Then I had an issue with the cable connection and their engineer came and fixed it. And when I had an issue with speed and coverage, I spoke with their service staff on the phone who helped fix the issue. Even though it took almost an hour to fix the issue, the person stayed with me on the phone and helped fix the issue.

So even though Swisscom is probably more expensive, I am very happy with them because of their transparent approach and willingness to fix issues. And the fact that I can reach out to their English speaking support staff instead of waiting for over 02 hours to speak to someone.

Note that I was with Cablecomm earlier and had an issue with their connection speed.

The issue was only resolved when I wrote to their Sales Head and he intervened. Before that customer service kept telling me that the fault was at my end when it clearly was not.
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  #54  
Old 16.10.2015, 16:06
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Re: Swisscom vs Cablecom

well did you do this online check of your address to see if the service from Cablecom is available at that address.
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Let me share my experience.

I just moved apartments and wanted a new internet connection.

Spoke with Cablecomm who offered me a very good deal (02 months fee waiver plus connection waiver etc.).

After waiting for 03 weeks, I called them. The chap told me that he needs to check and come back why the box was not delivered.

I called again after a week. I had to wait for over 02 hours before I could speak with someone who spoke English (I spoke to over 05 people during this time and no one spoke english so they kept putting me on hold).

Finally when I spoke with the person, she told me that my apartment was not covered by Cablecomm and thus they could not help me. I asked her why this was not clarified at the beginning and she said that she did not know. So I ended up waiting for 03 weeks for a service which was never possible anyway.

Then I contacted Swisscom. They had dedicated English Speakers and they were very transparent about the costs. They mentioned that they could only offer a certain amount of speed in the apartment.

They sent me the box within 01 week. I had an issue and called them because the box was returned and they sent it by express courier the very next day.

Then I had an issue with the cable connection and their engineer came and fixed it. And when I had an issue with speed and coverage, I spoke with their service staff on the phone who helped fix the issue. Even though it took almost an hour to fix the issue, the person stayed with me on the phone and helped fix the issue.

So even though Swisscom is probably more expensive, I am very happy with them because of their transparent approach and willingness to fix issues. And the fact that I can reach out to their English speaking support staff instead of waiting for over 02 hours to speak to someone.

Note that I was with Cablecomm earlier and had an issue with their connection speed.

The issue was only resolved when I wrote to their Sales Head and he intervened. Before that customer service kept telling me that the fault was at my end when it clearly was not.
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  #55  
Old 16.10.2015, 16:21
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Re: Swisscom vs Cablecom

Swisscom is certainly not "way to expensive ".! Swisscom Vivo M and Cablecom Super Trio are same price. Cablecom is faster but really not so important. And for TV Swisscom is far superior. Über 250 Sender, davon 100+ in HD. Cablecom: 180 channels, 110 in HD. And with Cablecom you will be paying 33 CHF every month for the connection fee . Swisscom is 129CHF and no Cablecom connection fees. So Cablecom is really costing 129 plus 33 CHF=162 CHF!




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Hi,

I always had Cablecom but from my personal experience Cablecom is functioning good. Whenever I had problems, I could reach someone who speaks English in the hotline. But very rarely I had problems.

Swisscome is way too expensive. Therefore if I were you I would stick to Cablecom.

Good luck in your selection.
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  #56  
Old 16.10.2015, 17:57
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Re: Swisscom vs Cablecom

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Swisscom is certainly not "way to expensive ".! Swisscom Vivo M and Cablecom Super Trio are same price. Cablecom is faster but really not so important. And for TV Swisscom is far superior. Über 250 Sender, davon 100+ in HD. Cablecom: 180 channels, 110 in HD. And with Cablecom you will be paying 33 CHF every month for the connection fee . Swisscom is 129CHF and no Cablecom connection fees. So Cablecom is really costing 129 plus 33 CHF=162 CHF!

I've just the lowest speed ADSL of a couple of MB/s and unlimited voice calls to land and mobile lines with Sunrise for CHF 55,.-
And no TV. And no TV Billag.
Occasional movies I buy/rent over internet. I wish I had more time to watch them :-)
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  #57  
Old 16.10.2015, 18:54
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Re: Swisscom vs Cablecom

Not sure what the message is you are trying to convey.
Cablecomm said that they covered the area and that is why they offered me the contract.
And three weeks later, they said they did not.
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  #58  
Old 16.10.2015, 18:54
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Re: Swisscom vs Cablecom

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in 2016 the fee goes up to 34 CHF!! Cablecom thieves.
Simple solution: cancel the Cablecom contract immediately!

Nobody needs cable television any longer, there are various other providers, with different packages and different prices to choose from, or you could install a satellite dish, or you could watch TV through the internet, or you could avoid watching TV altogether.

I personally do not watch television and haven't done in over 15 years, but there is a Cablecom socket in my flat, which I promptly had sealed before I moved in.
Amazingly I discovered that the previous owners (the heirs of the deceased previous owner-occupier) had been paying the monthly Cablecom charge for over 18 months for nothing since the flat was empty! That's another way Cablecom can make money - from all of the empty flats across the nation where the cable socket is not sealed up. Absurd!

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  #59  
Old 16.10.2015, 19:16
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Re: Swisscom vs Cablecom

well I have Swisscom for TV,Internet and phone.Still I have not had the Cablecom plug plugged for the reason that I prefer radio from cable. This internet radio from Swisscom leaves alot to be desired-mainly it sounds bad.
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Simple solution: cancel the Cablecom contract immediately!

Nobody needs cable television any longer, there are various other providers, with different packages and different prices to choose from, or you could install a satellite dish, or you could watch TV through the internet, or you could avoid watching TV altogether.

I personally do not watch television and haven't done in over 15 years, but there is a Cablecom socket in my flat, which I promptly had sealed before I moved in.
Amazingly I discovered that the previous owners (the heirs of the deceased previous owner-occupier) had been paying the monthly Cablecom charge for over 18 months for nothing since the flat was empty! That's another way Cablecom can make money - from all of the empty flats across the nation where the cable socket is not sealed up. Absurd!
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Old 16.10.2015, 19:24
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Re: Swisscom vs Cablecom

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well I have Swisscom for TV,Internet and phone.Still I have not had the Cablecom plug plugged for the reason that I prefer radio from cable. This internet radio from Swisscom leaves alot to be desired-mainly it sounds bad.
Seems rather expensive though to pay for radio. I mean you could listen to the radio for free on a radio or on the internet.
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