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Old 02.02.2015, 22:22
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Swisscom vs Cablecom

Hi Guys

I'm choosing between the two (Swisscom and Cablecom) and am leaning towards paying more for Swisscom because it has the faster internet connection and (allegedly) better customer service.

However, having read the other threads on this topic, there seems to be a running assumption that Cablecom has the faster internet. This does not appear to be the case from the websites:
  • CABLECOM - Fastest Speed 250 Mbits/second
  • SWISSCOM - Fastest Speed 1 Gbits/second (fibre optic) or 300 Mbits/second (if you don't have fibre optic availability)
On this basis, I don't understand all the comments of why Cablecom is faster.

In summary the pros and cons appear to be:
  • Swisscom: PROS - very good internet speed and better customer service. CONS - cost.
  • Cablecom: PROS - cost (cheaper). CONS - poor customer service (and rarity of English speaking assistance).
Any further insight (particularly on the internet speed point), would be appreciated.

Thanks!
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  #2  
Old 02.02.2015, 22:43
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Re: Swisscom vs Cablecom

If the only service bought is internet access, then both Swisscom and Cablecom will add a line/cable maintenance fee. Swisscom adds it to the bill, while Cablecom has it mentioned somewhere in a small print and the excuse is that this fee is charged by some local cable tv infrastructure provider. It amounts to about CHF 30 per month.
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Old 02.02.2015, 23:00
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Re: Swisscom vs Cablecom

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However, having read the other threads on this topic, there seems to be a running assumption that Cablecom has the faster internet. This does not appear to be the case from the websites:
  • CABLECOM - Fastest Speed 250 Mbits/second
  • SWISSCOM - Fastest Speed 1 Gbits/second (fibre optic) or 300 Mbits/second (if you don't have fibre optic availability)
On this basis, I don't understand all the comments of why Cablecom is faster.
What you state is the theoretically maximum technical bandwidth that can be obtained.

What you are in fact looking for is the effective technical bandwidth that is available in your location - and the contractual access bandwidth (i.e. what you pay).

In my location, the effective technical bandwidth is 40/10, I have a contract which gives me that, and Swisscom also delivers what I have contracted on that line. (Cloud storage on Google Drive can be really, really pleasant)

Disclaimer: I use Swisscom and am very happy.
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Old 02.02.2015, 23:03
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Re: Swisscom vs Cablecom

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If the only service bought is internet access, then both Swisscom and Cablecom will add a line/cable maintenance fee. Swisscom adds it to the bill
Swisscom will happily sell you no-phone (i.e. no line) service - see https://www.swisscom.ch/en/residenti...rs/vivo-m.html and the "Without fixed network telephony" option.

On the other hand, Swisscom requires that you purchase some TV package, too - but given that they really have the best TV service with Swisscom TV 2.0, that is not really a bad thing, for my taste.
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Old 03.02.2015, 02:30
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Re: Swisscom vs Cablecom

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Hi Guys

I'm choosing between the two (Swisscom and Cablecom) and am leaning towards paying more for Swisscom because it has the faster internet connection and (allegedly) better customer service.

However, having read the other threads on this topic, there seems to be a running assumption that Cablecom has the faster internet. This does not appear to be the case from the websites:
  • CABLECOM - Fastest Speed 250 Mbits/second
  • SWISSCOM - Fastest Speed 1 Gbits/second (fibre optic) or 300 Mbits/second (if you don't have fibre optic availability)
On this basis, I don't understand all the comments of why Cablecom is faster.

In summary the pros and cons appear to be:
  • Swisscom: PROS - very good internet speed and better customer service. CONS - cost.
  • Cablecom: PROS - cost (cheaper). CONS - poor customer service (and rarity of English speaking assistance).
Any further insight (particularly on the internet speed point), would be appreciated.

Thanks!
You will probably find out that price is the key item here. Cablecom is very competitive (by Swiss standards) and Swisscom is just too expensive even relative to all other "fibre optic" providers.
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Old 03.02.2015, 11:23
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Re: Swisscom vs Cablecom

I cannot speak for Swisscom and I had never dealt with them. Move to Cablecom from Sunrise after almost a year of pains.

Since signing with Cablecom, I have had 2 faulty routers (Thompson) both replaced with next-day delivery at 08am of new ones. No questions asked, one phone call with crap French-resembling word ordering on my side. Complained of poor wifi coverage of their box I received waiver for 6 months of fees, asking me to buy my own wifi router that suits my needs. Did it, very happy since. Couple of months ago I had spotty service where router would go dead for no apparent reason and then resume operation again without apparent reason. Had a technician visit my apart two days after my call, after 3hours of work problem has been resolved and since working bulletproof. Cost to me: zero.

On the topic of hidden fees: my rental contract has the cable fees included, so before you compare make sure you compare well: inform yourself if such connection fees are applicable to your building/apartment and factor them into the equation.

If you search the forum you will find old threads dating to 3 or more years ago where customer service was indeed bad. They have gone a long way since and as paying customer I can recommend them for being good value and solid internet provider. Good luck with your choice.
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  #7  
Old 18.05.2015, 19:49
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Swisscom or Cablecom? Best for 2015?

Hi! Raptor here. Some of you may know me as that annoying kid who doesn't know how to use google. Sorry about that but the past is the past.

anyways to the topic...

Which of the two are the better one? Swisscom or Cablecom?

My house is in Corseaux and the top internet speed is 40mbps broadband or cable i'm not sure.

What would you recommend?

THANKS!
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  #8  
Old 18.05.2015, 21:56
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Re: Swisscom or Cablecom? Best for 2015?

well of course the best quality is swisscom
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Old 18.05.2015, 22:36
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Re: Swisscom or Cablecom? Best for 2015?

...and the cheapest price is Cablecom

We've had 5 years on Swisscom and 1 year on Cablecom. Not much to choose between them, though we moved to Cablecom as the broadband speeds we could get were significantly quicker and the price per month about 20CHF cheaper.
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Old 18.06.2015, 11:38
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Re: Swisscom vs Cablecom

I had both already. Swisscom is much better. Internet from cablecom does not work in all rooms using wifi.
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Old 18.06.2015, 11:55
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Re: Swisscom vs Cablecom

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On the topic of hidden fees: my rental contract has the cable fees included, so before you compare make sure you compare well: inform yourself if such connection fees are applicable to your building/apartment and factor them into the equation.
The basic cable connection fee is approx. CHF 360 per year! If there is no need for cable you can seal up the socket and this fee has to be waived from you rental payment. It is the law: http://www.admin.ch/opc/de/classifie...ndex.html#a35a
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Old 18.06.2015, 13:38
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Re: Swisscom vs Cablecom

We are also thinking of switching from Cablecom to Swisscom - does anyone know if you also pay the 'antennae' fee (Kabelanschluss) with Swisscom? The added cost of this from Cablecom is about 400Fr per year.
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Old 18.06.2015, 13:45
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Re: Swisscom vs Cablecom

For Swisscom, the price you see is the price you pay. (one off connection charge may apply)/.

Last edited by aSwissInTheUS; 18.06.2015 at 15:04.
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Old 18.06.2015, 17:31
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Re: Swisscom vs Cablecom

Swisscom used to add line maintenance fee as well - about CHF 20, but it is at least there clearly mentioned when ordering their service.
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Old 18.06.2015, 17:38
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Re: Swisscom vs Cablecom

main point would be to have everything - TV, phone, internet - through one cable, either phone or cablecom. otherwise you pay for two connections.
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Old 18.06.2015, 17:49
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Re: Swisscom vs Cablecom

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main point would be to have everything - TV, phone, internet - through one cable, either phone, tv cable, or fibre optic. otherwise you pay for two connections.
Just a bit more generic and complete.
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Old 18.06.2015, 17:49
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Re: Swisscom vs Cablecom

Have been with Swisscom and while not always peachy it's the better option, for me. Have tried to change to Cablecom and the conclusion was that though they appear cheaper, their service is poor and can't organise their way out of a wet paper bag!

So, for me, Swisscom is "the devil I know"....
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Old 18.06.2015, 19:22
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Re: Swisscom vs Cablecom

Tried both of them and frankly speaking it's like asking for contest between alien versus predator
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Old 18.06.2015, 19:36
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Re: Swisscom vs Cablecom

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like asking for contest between alien versus predator
ha ha ha - we are the aliens and they are the predators.... or sumthin'like it
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Old 18.06.2015, 21:00
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Re: Swisscom vs Cablecom

I switched to Swisscom fibre after Cablecom and can confirm I no-longer need to pay the Kablelanschluss fee of about 30chf. However, if you do pay the Anschluss fee, Cablecom may still sell you a modem with 0chf monthly charges. Basically a freebie to stop you closing off the Anschluss, as they still make money that way. So the cheapest package is about 30chf (Anchluss fee paid in your Nebenkosten). Cablecom service depends on the quality of the cabling in the houseIf it is an old house, you can end up with non-stop problems from Cablecom.

Fibre packages have the lowest latency (eg 1ms Swisscom), if you take 1 level above basic, otherwise it is 5ms or so on the basic Swisscom package. At the cheapest end, Swisscom fibre is pretty good because of the low latencies.

WWZ and Cablecom cable seem to come in around 10ms latency.

I recently took out a Salt Mobile 4G Internet contract. This is unlimited internet, download speed varies, but seems to be up to 7mbps down, 2mbps up, more or less the same as entry level cable or Swisscom Fibre, latency seems to be between 35 and 70ms, using my phone as a hotspot. If you are not gaming or trading this might do for home as the latency is probably not noticeable. The monthly cost for unlimited, with 2 SIM cards is 60chf, about the same as a low end Swisscom Fibre package. The cheapest internet out there seems to be a Sunrise PAYG for 7.5chf monthly 250mb on a phone sim 4G, or 15chf monthly for 3g on a data only sim with 1GB download limit at 3G, then after that something painfully slow like 300k, almost but not quite unusable.
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