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Old 16.05.2015, 09:22
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Getting Out of Mobile Phone Contract

I wonder if anyone can help? I left Switzerland to move back to UK in December and sent all of the recorded letters to close contracts etc. Recently, I have repeatedly been receiving 'rappels' from orange/salt. Please see the attached photo of the latest communication...The phone/ sim has not been used since both Dec 2014 and they are asking for payment up until September 2015
I am sure that I saw a post on here a while ago that if you left Switzerland definitively then you could break your contract.
Any advice or experience on this would be greatly appreciated.
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  #2  
Old 16.05.2015, 09:37
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Re: Getting Out of Mobile Phone Contract

You signed a contract for 2 years and probably got a nice cheaper phone for that as well?
Normally leaving the country is not a reason to break a contract so unfortunately they are right in asking for payment.
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Old 16.05.2015, 09:37
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Re: Getting Out of Mobile Phone Contract

There has been some discussion about this and orange seems to be the only one that doesn't terminate contracts when deregistering. .. They used to though.

Few options.. If you don't plan on coming back and they don't have your address then ignore it.

Pay the fees

Find an auslander consumer group to check the laws ... There is 1 but can't remember name
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Old 16.05.2015, 09:43
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Re: Getting Out of Mobile Phone Contract

Thanks, I'll have a look at the auslander consumer groups as suggested.
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Old 16.05.2015, 09:53
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Re: Getting Out of Mobile Phone Contract

What are you in doubt about ? You took a contract which provided you with a discounted phone. That discount is paid for by the provider. In order to terminate the contract you need to pay a fee to compensate the provider for the cost of the phone. If you pay it they will terminate the contract. If you don't pay it they won't. What do you expect ?
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Old 16.05.2015, 09:57
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Re: Getting Out of Mobile Phone Contract

Calm down Jaudi...as you can see I was referring to a post I had read and now can't find. Enjoy your day
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Old 16.05.2015, 10:40
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Re: Getting Out of Mobile Phone Contract

I think if you show them a written reason of why you left the country it's totally possible to break the contract, but should be a "good reason"
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Old 16.05.2015, 10:41
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Re: Getting Out of Mobile Phone Contract

Thanks ebernard
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Old 16.05.2015, 14:29
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Re: Getting Out of Mobile Phone Contract

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I think if you show them a written reason of why you left the country it's totally possible to break the contract, but should be a "good reason"
Whistling against the wind!

Unless you can prove you are dead, you should pay up until the "reduced price new mobile phone" has been paid for, (but then your executor would still have to pay the bill).

I am an Orange/Salt customer, why should I subsidise your luxury? Why do you think Orange gave you the new phone to use? Maybe to get you to use Orange network and spend more money with them instead of maybe Sunrise?
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Old 16.05.2015, 14:41
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Re: Getting Out of Mobile Phone Contract

Thanks sbrinz really useful advice...have a nice day
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Old 16.05.2015, 20:11
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Re: Getting Out of Mobile Phone Contract

The earlier post s correct from rob. Orange are the only company that hold you to the contract even if u leave. You can pay a break clause penalty (something like 800 I think) or sit it of and pay. Remember after 1 year of 2 year contracts you can lower the tariff to the base level. However unless you plan on returning to ch as suggested I'd just ignore them, it's not worth pursuing by orange.
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Old 17.05.2015, 08:43
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Re: Getting Out of Mobile Phone Contract

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Any advice or experience on this would be greatly appreciated.
I would think that the language in the communication you received is very clear (although it is not to your liking, granted):

* the contract for mobile network subscription has been addressed by you supplying the necessary documentation; they do not even talk about that
* your credit agreement for the mobile phone is still alive and kicking, and you are currently defaulting on this credit agreement

Basically, you are in possession of / the owner of a mobile phone, provided by Orange, financed through what equates to be a credit (paying in installments).

Lesson for the future: Do not bundle mobile subscription and credit-based financing of hardware.

Action item: You have the phone. Pay for it.
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Old 17.05.2015, 12:53
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Re: Getting Out of Mobile Phone Contract

One of my relatives got into debt in the UK and could not borrow any money, anywhere, as they had a bad credit rating. After the debt was repaid in full, there remained a 6 year probationary period where they could only get credit if it was approved by the agency.

I imagine similar harsh rules are in place everywhere, do you really want to endure trouble for 6 years?
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Old 17.05.2015, 14:10
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Re: Getting Out of Mobile Phone Contract

I recall a post on EF where someone was selling their phone together with the remainder of their contract.

They explained exactly what the contract was and offered incentives for someone to take it over from them by giving discounts, something like offering the phone for free and a month or two or three to be paid by them.

They were trying to cut their losses, believe that worked for them.

Could suit someone on EF who only wants a few months of contract.
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Old 17.05.2015, 17:00
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Re: Getting Out of Mobile Phone Contract

Exactly the same happened to my daughter when she left Spain. She'd got a really great phone for a few Euros on a 2 year contract that could not be broken come what may. She accepted that it was fair as she had signed a 2 year contract and had the use of a great phone- so she found another expat in Spain to take over her phone and contract with the approval of the phone company, to avoid having to pay cancellation fees, which were quite hefty (and clear- all in the original contract so no excuse for not being aware). She offered it at a slight loss to her, but much less than she would otherwise had lost. Problem solved.

Sbrinz maybe a bit 'direct' - but ... a contract is a contract- and your problems, not theirs - here, there or anywhere.

Last edited by Odile; 17.05.2015 at 21:48.
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Old 17.05.2015, 21:45
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Re: Getting Out of Mobile Phone Contract

Just backing up what has already been said.

With Swisscom, the contract can definitely be assigned to someone else. That is how I was able to transfer my handy number from my ex-employer to me.

It should work the same with Orange according to this: http://www.gutefrage.net/frage/organ...ueberschreiben

And here is someone trying to sell on their Orange contract: http://www.anibis.ch/fr/t%C3%A9l%C3%...so=d&fcid=2770

I guess you have to think of a good package price and advertise it.
If it is a 'nice' number, like ending with 1234 or 6666 etc. you might even be able to make some money.
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Old 03.10.2015, 01:25
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Re: Getting Out of Mobile Phone Contract

I know this post is a few months old but this is what Salt told me in terms of canceling one of their contracts:


Please do note that if the Contract is terminated before the end of the minimum period or any extension, the following amounts will be payable:

CHF 100. per 12/24-month Contract without a device;

CHF 300. per 12-month Contract with a device (other brands/models);

CHF 500. per 24-month Contract with a device (other brands/models);

CHF 600. per 12-month Contract with an Apple device;

CHF 800. per 24-month Contract with an Apple device.

In terms of it making sense because you get a "subsidised" phone, well, this is not totally true either as they charge almost full price for an iPhone in a 12 month contract, so one ends up paying for the phone and then some. As far as I am aware, they are the only Swiss mobile provider to demand this sort of money even if you have a good reason to cancel.

Something worth considering before signing a contract.
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Old 15.12.2015, 15:34
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Re: Getting Out of Mobile Phone Contract

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I wonder if anyone can help? I left Switzerland to move back to UK in December and sent all of the recorded letters to close contracts etc. Recently, I have repeatedly been receiving 'rappels' from orange/salt. Please see the attached photo of the latest communication...The phone/ sim has not been used since both Dec 2014 and they are asking for payment up until September 2015
I am sure that I saw a post on here a while ago that if you left Switzerland definitively then you could break your contract.
Any advice or experience on this would be greatly appreciated.

A bit late for you now probably but the other people that replied are correct, you're obliged to keep paying til the end of your contract with Salt (Orange) but you can change your subscription to one that costs less per month until the contract finishes which is maybe better than having to pay for your full contract. I just had to do this as I'll be leaving Switzerland in January but my contract is valid until June. I'm on a contract that costs 99chf per month but from February this will change to 29chf per month (plus 30chf one off fee for changing), so although it's a pain that I have to keep paying for a contract I'm not using, at least I have the option to pay less! I think it's a fair deal considering they gave me an iPhone 6 for free :-)
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Old 15.12.2015, 17:29
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Re: Getting Out of Mobile Phone Contract

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A bit late for you now probably but the other people that replied are correct, you're obliged to keep paying til the end of your contract with Salt (Orange) but you can change your subscription to one that costs less per month until the contract finishes which is maybe better than having to pay for your full contract. I just had to do this as I'll be leaving Switzerland in January but my contract is valid until June. I'm on a contract that costs 99chf per month but from February this will change to 29chf per month (plus 30chf one off fee for changing), so although it's a pain that I have to keep paying for a contract I'm not using, at least I have the option to pay less! I think it's a fair deal considering they gave me an iPhone 6 for free :-)
Wow, they never told me that. They told me I couldn't change my contract after the first 6 weeks! Ask 10 different people and get 10 different answers. I paid for my iphone 6s outright because I was scared of all their really nasty cancellation fees.
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Old 15.12.2015, 21:59
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Re: Getting Out of Mobile Phone Contract

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Wow, they never told me that. They told me I couldn't change my contract after the first 6 weeks! Ask 10 different people and get 10 different answers. I paid for my iphone 6s outright because I was scared of all their really nasty cancellation fees.
Oh no, annoying that they're not consistent with their answers. I don't know if it changes anything but I was coming to the end of a 24 month contract and have been a customer with them since 2007, plus am changing to a prepay after the contract comes to an end so I still have a Swiss number should I need it (chances are I'll be back visiting friends), so not cutting it off completely.
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